5G Postpaid Plans

1. What are the new Postpaid plans?

   These are our new Postpaid Plans with 5G high-speed data quota per month. There are no extra charges when the data quota has been fully used. The Data speed will be throttled down to 512kbps upon full utilization of the Data quota.

2. How long is this offer?

   This is an offer effective from 1 April 2024.

3. Where can I sign up for these plans?

   You may walk-in to any of our redONE stores or redONE Partners or you may self-register online.

4. Who is eligible to subscribe to the new Postpaid plans?

   All Malaysians and foreigners above 18 years old can sign up for these plans. The plan is available for new registrations, mobile number portability (MNP) port-ins and rate plan changes. (excluding M2M).

5. How much do I need to pay upon registration?
   
   

   Postpaid Plans	5G Postpaid38	5G Postpaid48
   Advance Payment	rm38	rm48
   Registration Fee	rm10	rm10

   The Advance payment for all Mobile Number Portability (MNP) Port-in request is waived.

   If you require a higher credit limit, deposit is required if your tenure with redONE is less than 6 months. If you are a foreigner, you have to pay a deposit equivalent of your monthly credit limit.

6. How do I switch back to my previous plan?

   You may change to any plans which are published on our website if you meet the eligibility requirement. Plans which are no longer published are closed for new subscription.

7. What will happen to the 5G Bonus Quota if I change my plan to another plan?

   5G bonus quota shall be forfeited if there is change to non-eligible plans.

8. Does the 5G bonus quota come with a contract?

   No. The 5G bonus quota does not come with contract.

9. When can I get the 5G Bonus Quota?

   You will receive the quota immediately upon the successful plan activation.

10. If I have not utilised all the quota for base and hotspot, can I bring forward the unused quota for next month?

    No, the validity for the Internet and Hotspot is only until the end of the month. The unused quota will be forfeited and not carried forward.

redCALL

1. What is redCALL?

   redCALL is a new Value-Added Service (VAS) that enables high voice usage customers to make unlimited voice calls to all networks in Malaysia.

2. Do I need to activate/ subscribe redCALL?

   No, the redCALL will be activated automatically once your 5G Postpaid38 or 5G Postpaid 48 plan is successfully activated or successfully ported-in.

3. I don’t want the redCALL service. Can I terminate it?

   No, you cannot terminate the redCALL service. It is bundled with the 5G Postpaid38 and 5G Postpaid 48 plan for you to enjoy unlimited calls to all networks in Malaysia.

4. Is the unlimited voice calls to all networks valid for calls made when I am roaming?

   The unlimited voice calls is valid for domestic calls in Malaysia only.

5. Does the unlimited voice calls include calls to fixed lines e.g. 03 numbers?

   Yes. The unlimited voice calls include all domestic calls to mobile numbers and fixed line numbers in Malaysia. Calls to special numbers are excluded.

6. Is there a Fair Usage Policy for the unlimited voice calls?

   Yes. Unlimited voice calls to all networks is subject to our Fair Usage Policy which will be applicable if you have exceeded 100 hours per month.

7. What happens when I exceed the Fair Usage Policy for unlimited calls?

   You can continue to call other networks’ numbers at RM0.15 per minute for the remaining days of the calendar month.

Unlimited YouTube, Facebook & Instagram

1. What is the unlimited YouTube, Facebook & Instagram?

   The unlimited YouTube, Facebook & Instagram@3Mbps is bundled to the 5G Postpaid38 and 5G Postpaid48 for streaming until the end of the month.

2. I don’t want the unlimited YouTube, Facebook & Instagram service. Can I terminate it?

   No, you cannot terminate the service. It is bundled with the 5G Postpaid38 and 5G Postpaid48 plan for you to enjoy unlimited streaming to YouTube, Facebook & Instagram.

3. Is there a Fair Usage Policy for the unlimited YouTube, Facebook & Instagram?

   Yes, Fair Usage Policy of 50GB per month is applicable.

4. What happens when I exceed the Fair Usage Policy?

   Subsequent data usage will be deducted from your main data bucket.

5. When can I utilise the unlimited YouTube, Facebook & Instagram quota?

   You can utilise the unlimited data quota at any time.

6. What is the speed of the unlimited YouTube, Facebook & Instagram?

   The speed of the unlimited YouTube, Facebook & Instagram streaming is capped at 3Mbps (5G Postpaid38) and 6Mbps (5G Postpaid48).

7. Am I allowed to share the unlimited YouTube, Facebook & Instagram with other devices via mobile hotspot?

   No. The the unlimited YouTube, Facebook & Instagram is meant for personal use on your smartphone only.

5G

1. What is 5G?

   5G is the 5th generation of mobile networks. With this technology, you can expect a better online experience using your mobile Internet with 5G connectivity.

2. How will I know when I can use 5G?

   redONE will send you an SMS notification stating that you can start using 5G services. Once you received this SMS, you can enjoy these services automatically with a 5G device within the 5G coverage area and the 5G icon will appear on your phone.

3. What if I don’t see the 5G icon on my phone?

   If the 5G icon doesn’t appear automatically, you can set your phone manually to receive 5G coverage. First, make sure that you are within a 5G coverage area so you can have instant access to 5G. Then, follow the steps below:

   Setting > Connection > Mobile Networks > Network Mode > Select 5G/LTE/3G/2G (Auto Connect)

4. Why is my network experience inconsistent when switching between 4G and 5G?

   The 5G network is currently in the roll-out process. Please expect occasional network interruptions when switching between 4G and 5G.

5. What are the benefits of having 5G?
   1. Faster speeds so that downloading and uploading large content or data will take a much shorter time
   2. 1,000x more connections than previous 4G connectivity so you can connect to more devices without compromising on the speed
   3. 5x quicker response time so sending and receiving information is now more efficient
   4. 5x more energy efficient compared to earlier generations.
6. Why should I sign up with redONE to experience 5G?

   You can get more benefits, exclusive for redONE 5G users:

   1. Get the widest 4G coverage when you are out of 5G’s current limited range
   2. Enjoy a smooth online gaming experience with award-winning cloud gaming titles by Blacknut with more than 10 new games every month over 30 categories and genres from more than 60 international game publishers
   3. Explore new augmented reality (AR) content, such as in education and gaming, by Nonvoice, the world’s first 5G app agency
   4. Get special offers on the latest 5G smartphone devices

5G Postpaid38

1. All prices displayed exclude service tax which will be imposed on you in your monthly bill.

2. Monthly access fee for 5G Postpaid38 plan is only applicable for the bundled high speed data, unlimited YouTube, Facebook & Instagram and unlimited voice calls to all networks in Malaysia and fixed line numbers, not for video calls and voice calls to special numbers.

3. RM38 Advance Payment is required. The Advance Payment is waived for MNP- Port-in customers. The Advance Payment collected will be used to deduct against your first month’s bill and you will only be required to pay any balance due under your first month’s bill.

4. Registration by non-Malaysian citizen customers shall be charged with a deposit equivalent of their respective monthly credit limit.

5. The bundled data, redCALL and unlimited YouTube, Facebook & Instagram are bundled with the 5G Postpaid38 plan and are not optional. RM10 per month will be charged to the bill for redCALL.

6. The bundled data, unlimited YouTube, Facebook & Instagram and unlimited voice calls to all networks are applicable for domestic usage only within Malaysia network. Roaming and IDD are chargeable based on Pay-Per-Use (PPU) rate.

7. In the 5G Postpaid38 plan’s first bill, the data bundle will be prorated based on the customer’s bundled high speed data usage. The prorated usage prices are as below:

   Plan Name	Data Usage 25% or less	Data Usage 26% – 50%	Data Usage 51% – 75%	Data Usage 76% or more
   5G Postpaid38	RM7	RM14	RM21	RM28

8. Upon 100% utilisation of the bundled high speed data, the subsequent usage will be drawn from the basic Internet data throttling at 512kbps speed (Capped at 10GB). Customer may opt to purchase Data Top Up to continue surfing the Internet at high speed.

9. Basic Internet is the standard 512kbps speed.

10. 5G Postpaid38 customers is allowed to purchase the 30 days Data Top Up.

11. Change plan request to the new 5G Postpaid38 plan is allowed starting from June 2024.

12. In the event of termination, there will not be any pro-rated billing on your last bill; you will be charged the full month’s commitment fee.

5G Postpaid48

1. All prices displayed exclude service tax which will be imposed on you in your monthly bill.

2. Monthly access fee for 5G Postpaid48 plan is only applicable for the bundled high speed data, unlimited YouTube, Facebook & Instagram and unlimited voice calls to all networks in Malaysia and fixed line numbers, not for video calls and voice calls to special numbers.

3. RM48 Advance Payment is required. The Advance Payment is waived for MNP- Port-in customers. The Advance Payment collected will be used to deduct against your first month’s bill and you will only be required to pay any balance due under your first month’s bill.

4. Registration by non-Malaysian citizen customers shall be charged with a deposit equivalent of their respective monthly credit limit.

5. The redCALL and unlimited YouTube, Facebook & Instagram are bundled with the 5G Postpaid48 plan and are not optional. RM10 per month will be charged to the bill for redCALL.

6. The bundled data, unlimited YouTube, Facebook & Instagram and unlimited voice calls to all networks are applicable for domestic usage only within Malaysia network. Roaming and IDD are chargeable based on Pay-Per-Use (PPU) rate.

7. In the 5G Postpaid48 plan’s first bill, the data bundle will be prorated based on the customer’s bundled high speed data usage. The prorated usage prices are as below:

   Plan Name	Data Usage 25% or less	Data Usage 26% – 50%	Data Usage 51% – 75%	Data Usage 76% or more
   5G Postpaid48	RM9.50	RM19	RM28.50	RM38

8. Upon 100% utilisation of the bundled high speed data, the subsequent usage will be drawn from the basic Internet data throttling at 512kbps speed (Capped at 10GB). Customer may opt to purchase Data Top Up to continue surfing the Internet at high speed.

9. Basic Internet is the standard 512kbps speed.

10. Change plan request to the new 5G Postpaid48 plan is allowed starting from June 2024.

11. In the event of termination, there will not be any pro-rated billing on your last bill; you will be charged the full month’s commitment fee.

redCALL

1. The redCALL Value-Added Service (VAS) offers unlimited voice calls to all networks and is applicable for domestic usage within Malaysian networks only. Video calls and voice calls to special numbers are excluded.

2. The redCALL VAS is bundled with the NEW 5G Postpaid38 and 5G Postpaid48 plans and is not optional. RM10 per month will be charged to the bill.

3. Unlimited voice calls include:

   1. All domestic calls to redONE Postpaid, redONE Prepaid and other mobile operators
   2. All domestic calls to national fixed line numbers
   
   

4. CALLS EXCLUDED from the unlimited voice calls include:

   1. Calls to 1300 / 1700 / 1600 / 1MOCC numbers
   2. Calls to special and premium numbers
   3. Video calls
   4. IDD calls
   
   

5. The redCALL VAS will be auto renewed on the 1st of every month.

6. In any event where the customer wants to change his/her subscribed plan from the NEW 5G Postpaid38 and 5G Postpaid48 to another plan, the subscription to redCALL will be automatically continued unless the new plan is Amazing8, RP8, Amazing28+ or Data28.

7. The unlimited calls to all networks in Malaysia shall NOT be:

   1. Re-sold, rented or utilized in any other way except as an individual making calls to other network users in Malaysia
   2. Used for rerouting calls (connection with a device/software/application)
   3. Used to setup switch devices which could keep a line open potentially for hours
   4. Used for multiple simultaneous calling and conference calling
   5. Used for call centre and telemarketing
   6. Used for continuous calling for extended period of time, auto dialing and machine to machine communication
   
   

Unlimited YouTube, Facebook & Instagram

1. The unlimited YouTube, Facebook & Instagram is applicable for domestic usage within Malaysian only.

2. When the customer is streaming YouTube, Facebook or Instagram the unlimited bucket will be utilized first.

3. Once the unlimited bucket have been fully utilized, subsequent YouTube, Facebook or Instagram usage will be deducted from the main data bucket.

4. When the customer is browsing the web, playing online games, sharing data the main data bucket will be utilized.

5. Accessing links in YouTube, Facebook & Instagram:

   1. If the content is within YouTube, Facebook or Instagram, your unlimited quota will be used.
   2. If the content link directs you outside of YouTube, Facebook & Instagram:
   1. If you have remaining intent quota balance – your internet plan quota will be used for the content else the usage will be slowed to 512kbps.
   
   

6. The unlimited YouTube, Facebook & Instagram is bundled with the NEW 5G Postpaid38 and 5G Postpaid48 Postpaid plan and is not optional.

7. The unlimited YouTube, Facebook & Instagram will be auto renewed on the 1st of every month.

8. The unlimited YouTube, Facebook & Instagram quota will expire at the end of the calendar month.

9. Unlimited YouTube, Facebook & Instagram can only be utilized domestically i.e. within Malaysia network only. Data usage when overseas are subjected to data roaming charges. The customer shall be charged based on the data rates imposed by the respective redONE roaming operators for data usage while roaming with redONE’s overseas roaming partners.

10. In any event where the customer wants to change his/her subscribed plan from 5G Postpaid38 and 5G Postpaid48 to another plan, the unlimited YouTube, Facebook & Instagram will be automatically terminated.

11. Upon 100% utilization of the unlimited YouTube, Facebook & Instagram quota, any further Internet usage will be deducted from the bundled high speed data or available Data Top Up.

12. Unlimited YouTube, Facebook & Instagram is only for subscribers’ individual use and cannot be shared with any other person(s) or devices in any manner (including modems or mobile hotspot).

13. redONE will strive to fully utilise unlimited YouTube, Facebook & Instagram quota whenever the customer is streaming via unlimited YouTube, Facebook & Instagram quota. However, there may be instances where the unlimited YouTube, Facebook & Instagram quota may inadvertently be used even when there is no streaming content on YouTube, Facebook & Instagram partners happening or the data quota from the customer’s plan may be accidently used to stream instead of the unlimited quota. These could occur due to a number of reasons including technical issues such as missed configuration or whitelisting of wrong IP address by third parties or due to the YouTube, Facebook & Instagram partners changing or updating their IP addresses and URL without giving redONE sufficient notice to update our system. Customer must acknowledge the possibility of these instances happening and agree not to hold us liable.

5G Bonus Data

1. The Bonus 5G data is only available within the 5G network area via use of a 5G capable, supported and enabled Mobile Device. When you are located outside the 5G network coverage area, you will be running on your 4G data.

2. To enjoy 5G, please ensure that:

   1. You are using a 5G capable device;
   2. You have a 4G LTE SIM.
   3. You have 5G settings enabled on your device.
   4. You are within 5G coverage.
   
   

3. The Bonus 5G data can be utilised for ALL usages on your smartphone – web browsing, video streaming, social chatting, etc., and you may use it on 5G networks only.

4. Your Bonus 5G data will be deducted from 5G datapool first before using the 5G/4G data.

5. The Bonus 5G data is for personal use only.

6. No charge for the 5G data. Customer will not be able to enjoy the 5G data should the line is suspended.

7. Customers cannot request to cancel the 5G data.

Data Top Up

Quota	Price	Duration
1GB 5G/4G Speed	RM10	30 days
2GB 5G/4G Speed	RM15	30 days
10GB 5G/4G Speed	RM30	30 days
30GB 5G/4G (NEW)	RM40	30 days

1. 5G Postpaid38 and 5G Postpaid48 customers is allowed to purchase the 30 days Data Top Up.

2. The Data Top Up quota will expire at the end of the month. The balance quota will not be rolled over to the following month.

3. The Data Top Up purchase fee and quota are not prorated.

4. Customers can purchase the Data Top Up at any time.

5. The Data Top Up can be purchased by dialing *123# or via Postpaid 1App.

6. The Data Top Up is not applicable while roaming. Roaming data are chargeable based on Pay-Per-Use (PPU) rate.

Data Utilization Priority

Utilization	Data Usage
Plan	5G Postpaid38	5G Postpaid48
1st	30GB Bonus 5G Data	50GB Bonus 5G Data
2nd	Unlimited YouTube, Facebook & Instagram@3Mbps	Unlimited YouTube, Facebook, Instagram@6Mbps
3rd	30GB bundled 5G/4G Data	50GB bundled 5G/4G Data
4th	Purchased Data Top Up	Purchased Data Top Up
5th	Basic Internet @512kbps	Basic Internet @512kbps

1. When the customer is streaming YouTube, Facebook or Instagram, the unlimited bucket will be utilized first.

2. If the customer is using a 5G enabled device, when browsing the web or playing online games the Bonus 5G data bucket will be utilized first. Should there be no 5G service, the usage will be deducted from the main Internet quota bucket.

3. Once the unlimited FREEBIE bucket has been fully utilized, subsequent YouTube, Facebook or Instagram usage will be deducted from the 5G bucket if the customer is using a 5G enabled device. Otherwise, the main data bucket will be deducted.

4. Your 5G data usage will be deducted from the Bonus 5G Data datapool first before using the 5G/4G data.