Dear redONE Postpaid customers,
Effective 1 August 2024, we will be implementing e-Invoice for
customers’ monthly postpaid bills. In order to obtain the e-Invoice,
customers are required to provide their Tax Identification Number (TIN)
via redONE 1App.
Dear redONE Postpaid customers,
Effective 1 August 2024,
we will be implementing
e-Invoice for customers’ monthly postpaid bills.
In order to obtain the
e-Invoice,customers are required to provide their Tax Identification Number (TIN)
via redONE 1App.
Dear redONE Postpiad customers.
Effective 1 August 2024, we will be implementing e-Invoice for
customers’ monthly postpaid bills. In order to obtain the e-Invoice,
customers are required to provide their Tax Identification Number (TIN)
via redONE 1App.
Follow these simple steps to update your
Tax Identification Number (TIN) via 1App:
* For a full list of countries and their respective call charges, please check here.
*All prices mentioned do not include Service Tax, only applicable for redONE Postpaid users.
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Visit one of our appointed agents or partners in your region.
- Why do I need to provide my Tax Identification Number (TIN)?
Customers need to provide their Tax Identification Number (TIN) in order for the e-invoice to be generated.
- Where can I provide my TIN details?
You may update your TIN on redONE 1App. Just follow the simple steps provided on this page.
- When do I need to provide my TIN?
You are required to provide your TIN before the following month’s postpaid bill is generated.
- When will the e-invoice be issued?
The e-Invoice will be issued the following month after usage, i.e for August 2024 usage, e-Invoice will be issued in September 2024.
- Where can I obtain my e-Invoice once I have updated my TIN?
The e-Invoice will be provided in 1App once the monthly bill is generated.
- If I don’t update my TIN, will the e-Invoice still be provided in 1App?
No. You are required to provide your TIN in order for the e-Invoice to be generated.
- Who should I contact if there are queries or concerns?
You may contact our Customer Careline at 1300 11 0088.
Customers are required to update their Tax Identification Number (TIN) in order for the e-invoice to be generated.
E-invoice will not be issued if a customer has not updated the TIN.
Customers’ TIN details can only be updated via the redONE 1App.
The e-Invoice will be issued the following month after usage, i.e for August 2024 usage, e-Invoice will be issued in September 2024.
