{"id":55036,"date":"2024-11-26T14:47:54","date_gmt":"2024-11-26T06:47:54","guid":{"rendered":"https:\/\/www.redonemobile.com.my\/?page_id=55036"},"modified":"2024-11-29T17:02:18","modified_gmt":"2024-11-29T09:02:18","slug":"customersurvey","status":"publish","type":"page","link":"https:\/\/www.redonemobile.com.my\/en\/customersurvey\/","title":{"rendered":"Customer Survey"},"content":{"rendered":"\t\t
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Customer Survey<\/a><\/h1>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Something for everyone<\/h5>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tClick here to sign up now<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t
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Malaysian Communications and Multimedia Commission (MCMC) is conducting
\nthe Consumer Satisfaction Survey 2024 (CSS 2024) \u2013 Public Cellular Service
\nand Broadband Access Service and Internet Users Survey 2024 (IUS 2024) to
\ncollect data on consumer satisfaction level and to understand the evolving
\nbehaviours and trends of Internet usage in Malaysia.<\/p>\n \n

The survey runs until 31 December 2024 via MCMC secure online survey portal.
\nMalaysian consumers aged 15 and above are invited to participate by accessing
\nthe survey portal on any device via the provided QR code or link below:<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Malaysian Communications and Multimedia Commission (MCMC) is conducting\nthe Consumer Satisfaction Survey 2024 (CSS 2024) \u2013 Public Cellular Service\nand Broadband Access Service and Internet Users Survey 2024 (IUS 2024) to\ncollect data on consumer satisfaction level and to understand the evolving\nbehaviours and trends of Internet usage in Malaysia.<\/p>\n \n

The survey runs until 31 December 2024 via MCMC secure online survey portal.\nMalaysian consumers aged 15 and above are invited to participate by accessing\nthe survey portal on any device via the provided QR code or link below:<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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The data collected through this online platform are SSL encrypted, stored locally in a password-protected database, and IP addresses are not collected. To protect your privacy, it is recommended to clear your\ncomputer\u2019s cache and browser history after completing the survey.<\/span><\/p>\n

Please note that the purpose of this survey is solely for data collection. No personal data, such as full names,\ncredit\/debit card, or bank details, will be collected. No money will be solicited, and no sales will be conducted. Participation is voluntary, but the cooperation of the public is greatly appreciated.<\/span><\/p>\n

Any changes to the survey duration will be announced on the MCMC website: www.mcmc.gov.my<\/a> <\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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The data collected through this online platform are SSL encrypted, stored locally in a password-protected
database, and IP addresses are not collected. To protect your privacy, it is recommended to clear your
computer\u2019s cache and browser history after completing the survey.<\/span><\/p>

Please note that the purpose of this survey is solely for data collection. No personal data, such as full names,
credit\/debit card, or bank details, will be collected. No money will be solicited, and no sales will be
conducted. Participation is voluntary, but the cooperation of the public is greatly appreciated.<\/span><\/p>

Any changes to the survey duration will be announced on the MCMC website: www.mcmc.gov.my<\/a> <\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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*For a full list of countries and their respective call charges, please check here<\/span>
\n\n*All prices stated exclude Service Tax, applicable only for redONE Postpaid users.<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Check Coverage<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Powered by Celcom Axiata, our redONE users get to enjoy the same widest and best network coverage throughout Malaysia.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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Locate An Agent<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Visit one of our appointed agents or partners in your region.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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<\/i><\/span><\/i><\/span><\/div>
FAQ<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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Amazing8, Amazing38 & Amazing58<\/strong><\/p>

  1. Where can I sign up for these plans?
    <\/b>You may walk-in to any of our redONE store or redONE Partners or Online Self registration.<\/li>
  2. Who is eligible to sign up for these plans?
    <\/b>All Malaysians and foreigners above 18 years old can sign up for these plans. The plan is available for new registrations, mobile number portability (MNP) port-ins and rate plan changes. (excluding M2M).<\/li>
  3. How much do I need to pay upon registration?<\/b>
      • Please refer below table for the upfront payment charges:<\/li><\/ul><\/li><\/ul>
        Item<\/th>Amazing8<\/th>Amazing38<\/th>Amazing58<\/th><\/tr>
        Registration Fee<\/td>RM10<\/td>RM10<\/td>RM10<\/td><\/tr>
        Advance Payment<\/td>RM25<\/td>RM38<\/td>RM58<\/td><\/tr><\/tbody><\/table><\/div>
          • For a limited time only, we are waiving the Advance payment for all Mobile Number Portability (MNP) Port-in request to Amazing38 and Amazing58.<\/li>
          • If you require a higher credit limit, deposit is required if your tenure with redONE is less than 6 months.<\/li>
          • If you are a foreigner, you have to pay a deposit equivalent of their respective monthly credit limit.<\/li><\/ul><\/li><\/ul><\/li>
          • What is Amazing8, Amazing38 and Amazing58?<\/b>
            Postpaid Plans<\/th>Amazing8<\/th>Amazing38<\/th>Amazing58<\/th><\/tr>
            Monthly Fee<\/td>RM8<\/td>RM38<\/td>RM58<\/td><\/tr>
            Data<\/td>2GB<\/td>65GB(20GB + 1.5GB daily data)<\/td>90GB(30GB + 2GB daily data)<\/td><\/tr>
            Voice Call<\/td>Unlimited to redONE Postpaid<\/td>Unlimited Calls<\/td><\/tr>
            Mobile Hotspot\/ Shareable data<\/td>To be drawn from Data bucket<\/td><\/tr><\/tbody><\/table><\/div><\/li>
          • Can I port to the new Postpaid plan?
            <\/b>Yes. You can port in and subscribe to the new Postpaid plans provided you do not have any outstanding balance or under contract with your current mobile service provider.<\/li>
          • What happens if I do not fully utilise my High-Speed Data allocation?
            <\/b>Your balance quota for the month will be forfeited.<\/li>
          • Will I be tied to a contract if I sign up for this plan?
            <\/b>This plan is not contracted. If you take up a premium number, you will be subjected to a contract period of 24 months.<\/li>
          • After I take up one of these plans, am I allowed to upgrade my monthly data bundle?
            <\/b>You can buy the one-off Data Top Up by dialing *123# or log on to 1App to purchase additional data.<\/li>
          • Can I register for any supplementary lines with Amazing58?
            <\/b>Yes, you can register up to 6 supplementary lines.<\/li>
          • I am an existing Amazing8 customer. Can I change my plan to the new Amazing58 plan?
            <\/b>Yes you can.<\/li>
          • I purchased the redVIDEO 1 time Add-on, which data will be utilized first?
            <\/b>Below table are the data utilization priority:
            Utilisation<\/th>Data Usage<\/th><\/tr>
            Plan<\/b><\/td>Amazing8<\/b><\/td>Amazing38<\/b><\/td>Amazing58<\/b><\/td><\/tr>
            1st<\/sup><\/td>Purchased redVIDEO, redSOCIAL, redSTUDY, redMUSIC\/day<\/td>redDAILY 1.5GB\/day<\/td>redDAILY 2GB\/day<\/td><\/tr>
            2nd<\/sup><\/td>2GB bundled 4G LTE Data High Speed Data<\/td>Purchased redVIDEO, redSOCIAL, redSTUDY, redMUSIC<\/td>Purchased redVIDEO, redSOCIAL, redSTUDY, redMUSIC<\/td><\/tr>
            3rd<\/sup><\/td>Purchased Data Top Up<\/td>20GB bundled 4G LTE Data High Speed Data<\/td>30GB bundled 4G LTE Data High Speed Data<\/td><\/tr>
            4th<\/sup><\/td>Basic Internet @64kbps<\/td>Purchased Data Top Up<\/td>Purchased Data Top Up<\/td><\/tr>
            5th<\/sup><\/td>–<\/td>Basic Internet @64kbps<\/td>Basic Internet @64kbps<\/td><\/tr><\/tbody><\/table><\/div><\/li><\/ol>

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            redCall<\/span><\/b><\/p>

            1. What is redCALL?
              <\/b>redCALL is a new Value-Added Service (VAS) that enables high voice usage customers to make unlimited voice calls to all networks in Malaysia.<\/li>
            2. Do I need to activate\/ subscribe redCALL?
              <\/b>No, the redCALL will be activated automatically once your AMAZING38 or AMAZING58 Postpaid plan is successfully activated or successfully ported-in.<\/li>
            3. I don\u2019t want the redCALL service. Can I terminate it?
              <\/b>No, you cannot terminate the redCALL service. It is bundled with the AMAZING38 and AMAZING58 Postpaid plan for you to enjoy unlimited calls to all networks in Malaysia.<\/li>
            4. Is there a Fair Usage Policy for the unlimited voice calls?
              <\/b>Yes, Fair Usage Policy of 100 hours per month is applicable.<\/li>
            5. What happens when I exceed the Fair Usage Policy for unlimited calls?
              <\/b>You can continue to call other networks\u2019 numbers at RM0.15 per minute for the remaining days of the calendar month.<\/li><\/ol>

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              redDAILY<\/span><\/b><\/p>

              1. What is redDAILY?
                <\/b>redDAILY offers per day data usage every day until the end of the month or until the redDAILY data quota is fully utilised.<\/li>
              2. How much redDAILY quota do I get every day?<\/b>
                Amazing38<\/th>Amazing58<\/th><\/tr>
                1.5GB per day<\/td>2GB per day<\/td><\/tr><\/tbody><\/table><\/div><\/li>
              3. Do I need to activate\/ subscribe redDAILY?
                <\/b>No, the redDAILY will be activated automatically once your Amazing38 or Amazing58 Postpaid plan is successfully activated or successfully ported-in. Subscription charges for individual partners may apply, if any.<\/li>
              4. I don\u2019t want the redDAILY service. Can I terminate it?
                <\/b>No, you cannot terminate the redDAILY service. It is bundled with the Amazing38 or Amazing58 Postpaid plan for you to enjoy access to all data usage in Malaysia.<\/li>
              5. How do the customers check on their redDAILY data balance?
                <\/b>Customers can check the usage via 1App or dial *123#.<\/li>
              6. When can I utilise the redDAILY Daily data quota?
                <\/b>You can use the redDAILY Daily data anytime. The redDAILY data will expire at the end of the day at 11:59PM every day.<\/li>
              7. What is the speed of the redDAILY Daily data for streaming?
                <\/b>The speed of the redDAILY data quota is high speed. You will need to use a 4G LTE compatible device to enjoy the 4G speed.<\/li>
              8. Does redDAILY consume my plan\u2019s bundled data?
                <\/b>No. redDAILY provides you additional daily data for your data needs. Standard data consumption may apply for any in-app purchase, third party apps and links out of redDAILY\u2019s partners.<\/li><\/ol><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>
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                Terms & Conditions<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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                Amazing58<\/b><\/p>

                1. All prices displayed exclude service tax which will be imposed on you in your monthly bill.<\/li>
                2. Monthly access fee for AMAZING58 plan is only applicable for the bundled high speed data, bundled redDAILY<\/b> 2GB and unlimited voice calls to all networks in Malaysia and fixed line numbers, not for video calls and voice calls to special numbers.<\/li>
                3. RM58<\/b> Advance Payment is required. The Advance Payment is waived for MNP- Port-in customers. The Advance Payment collected will be used to deduct against your first month\u2019s bill and you will only be required to pay any balance due under your first month\u2019s bill.<\/li>
                4. Registration by non-Malaysian citizen customers shall be charged with a deposit equivalent of their respective monthly credit limit.<\/li>
                5. The redCALL<\/b> and redDAILY<\/b> 2GB VAS are bundled with the AMAZING58 plan and are not optional. RM10 per month will be charged to the bill for redCALL.<\/b><\/li>
                6. The bundled data, bundled redDAILY<\/b> 2GB and unlimited voice calls to all networks are applicable for domestic usage only within Malaysia network. Roaming and IDD are chargeable based on Pay-Per-Use (PPU) rate.<\/li>
                7. In the AMAZING58 plan’s first bill, the data bundle will be prorated based on the customer’s bundled high speed data usage. The prorated usage prices are as below:
                  Plan Name<\/th>Data Usage
                  25% or less<\/th>                  		Data Usage
                  26% – 50%<\/th>                  		Data Usage
                  51% – 75%<\/th>                  		Data Usage
                  76% or more<\/th><\/tr>
                  AMAZING58<\/b><\/td>RM12<\/td>RM24<\/td>RM36<\/td>RM48<\/td><\/tr><\/tbody><\/table><\/div><\/li>
                8. Upon 100% utilisation of the bundled high speed data, the subsequent usage will be drawn from the basic Internet data throttling at 64kbps speed. Customer may opt to purchase Data Top Up to continue surfing the Internet at high speed.<\/li>
                9. Basic Internet is the standard 64kbps speed.<\/li>
                10. Change plan request to the new AMAZING58 plan is allowed starting from 1st August 2023.<\/li>
                11. In the event of termination, there will not be any pro-rated billing on your last bill; you will be charged the full month\u2019s commitment fee.<\/li><\/ol>

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                  Amazing38<\/b><\/p>

                  1. All prices displayed exclude service tax which will be imposed on you in your monthly bill.<\/li>
                  2. Monthly access fee for AMAZING38 plan is only applicable for the bundled high speed data, bundled redDAILY<\/b> 1.5GB and unlimited voice calls to all networks in Malaysia and fixed line numbers, not for video calls and voice calls to special numbers.<\/li>
                  3. RM38<\/b> Advance Payment is required. The Advance Payment is waived for MNP- Port-in customers. The Advance Payment collected will be used to deduct against your first month\u2019s bill and you will only be required to pay any balance due under your first month\u2019s bill.<\/li>
                  4. Registration by non-Malaysian citizen customers shall be charged with a deposit equivalent of their respective monthly credit limit.<\/li>
                  5. The redCALL<\/b> and redDAILY<\/b> 1.5GB VAS are bundled with the AMAZING38 plan and are not optional. RM10 per month will be charged to the bill for redCALL.<\/b><\/li>
                  6. The bundled data, bundled redDAILY<\/b> 1.5GB and unlimited voice calls to all networks are applicable for domestic usage only within Malaysia network. Roaming and IDD are chargeable based on Pay-Per-Use (PPU) rate.<\/li>
                  7. In the AMAZING38 plan’s first bill, the data bundle will be prorated based on the customer’s bundled high speed data usage. The prorated usage prices are as below:
                    Plan Name<\/th>Data Usage
                    25% or less<\/th>                    		Data Usage
                    26% – 50%<\/th>                    		Data Usage
                    51% – 75%<\/th>                    		Data Usage
                    76% or more<\/th><\/tr>
                    AMAZING38<\/b><\/td>RM17<\/td>RM14<\/td>RM21<\/td>RM28<\/td><\/tr><\/tbody><\/table><\/div><\/li>
                  8. Upon 100% utilisation of the bundled high speed data, the subsequent usage will be drawn from the basic Internet data throttling at 64kbps speed. Customer may opt to purchase Data Top Up to continue surfing the Internet at high speed.<\/li>
                  9. Basic Internet is the standard 64kbps speed.<\/li>
                  10. Change plan request to the new AMAZING38 plan is allowed starting from 1st August 2023.<\/li>
                  11. In the event of termination, there will not be any pro-rated billing on your last bill; you will be charged the full month\u2019s commitment fee.<\/li><\/ol>

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                    Amazing8<\/b><\/p>

                    1. All prices displayed exclude service tax which will be imposed on you in your monthly bill.<\/li>
                    2. Monthly access fee for AMAZING8 plan is only applicable for the bundled high speed data and unlimited voice calls to all redONE Postpaid numbers in Malaysia and fixed line numbers, not for video calls and voice calls to special numbers.<\/li>
                    3. RM25<\/b> Advance Payment is required. The Advance Payment collected will be used to deduct against your first month\u2019s bill and you will only be required to pay any balance due under your first month\u2019s bill.<\/li>
                    4. Registration by non-Malaysian citizen customers shall be charged with a deposit equivalent of their respective monthly credit limit.<\/li>
                    5. The bundled data and unlimited voice calls to all redONE Postpaid numbers are applicable for domestic usage only within Malaysia network. Roaming and IDD are chargeable based on Pay-Per-Use (PPU) rate.<\/li>
                    6. The AMAZING8 plan’s first bill is charged a full month.<\/li>
                    7. Upon 100% utilisation of the bundled high speed data, the subsequent usage will be drawn from the basic Internet data throttling at 64kbps speed. Customer may opt to purchase Data Top Up to continue surfing the Internet at high speed.<\/li>
                    8. Basic Internet is the standard 64kbps speed.<\/li>
                    9. Change plan request to the new AMAZING8 plan is allowed starting from 1st August 2023.<\/li>
                    10. In the event of termination, there will not be any pro-rated billing on your last bill; you will be charged the full month\u2019s commitment fee.<\/li><\/ol>

                      \u00a0<\/p>

                      redCall<\/span><\/b><\/p>

                      1. The redCALL<\/b> Value-Added Service (VAS) offers unlimited voice calls to all networks and is applicable for domestic usage within Malaysian networks only. Video calls and voice calls to special numbers are excluded.<\/li>
                      2. The redCALL<\/b> VAS is bundled with the NEW<\/b> AMAZING38 and AMAZING58 Postpaid plans and is not optional. RM10 per month will be charged to the bill.<\/li>
                      3. Unlimited voice calls include:
                        • All domestic calls to redONE<\/b> Postpaid, redONE<\/b> Prepaid and other mobile operators<\/li>
                        • All domestic calls to national fixed line numbers<\/li><\/ul><\/li>
                        • CALLS EXCLUDED<\/b> from the unlimited voice calls include:
                          • Calls to 1300 \/ 1700 \/ 1600 \/ 1MOCC numbers<\/li>
                          • Calls to special and premium numbers<\/li>
                          • Video calls<\/li>
                          • IDD calls<\/li><\/ul><\/li>
                          • The redCALL<\/b> VAS will be auto renewed on the 1st of every month.<\/li>
                          • In any event where the customer wants to change his\/her subscribed plan from the NEW AMAZING38 or AMAZING58 to another plan, the subscription to redCALL<\/b> will be automatically continued unless the new plan is Amazing8 or RP8.<\/li>
                          • The unlimited calls to all networks in Malaysia shall NOT be:
                            • Re-sold, rented or utilized in any other way except as an individual making calls to other network users in Malaysia<\/li>
                            • Used for rerouting calls (connection with a device\/software\/application)<\/li>
                            • Used to setup switch devices which could keep a line open potentially for hours<\/li>
                            • Used for multiple simultaneous calling and conference calling<\/li>
                            • Used for call centre and telemarketing<\/li>
                            • Used for continuous calling for extended period of time, auto dialing and machine to machine communication<\/li><\/ul><\/li><\/ol>

                              \u00a0<\/p>

                              redDAILY<\/span><\/b><\/p>

                              1. The redDAILY offers per day usage every day until the end of the month or until the redDAILY data quota is fully utilised. Once the customers have fully utilised the daily quota, they can purchase the high speed Value Added-Services or Data Top Up.<\/li>
                              2. The redDAILY quota can be used for all data services in Malaysia.<\/li>
                              3. The redDAILY is bundled with the NEW AMAZING38 and AMAZING58 Postpaid plan and is not optional.<\/li>
                              4. The AMAZING38 and AMAZING58 plan\u2019s available daily data quota:
                                AMAZING38<\/th>AMAZING58<\/th><\/tr>
                                1.5GB per day<\/td>2GB per day<\/td><\/tr><\/tbody><\/table><\/div><\/li>
                              5. The redDAILY quota will expire at the end of the day at 11:59PM every day.<\/li>
                              6. The redDAILY will be auto renewed on the 1st of every month.<\/li>
                              7. The redDAILY quota will expire at the end of the calendar month.<\/li>
                              8. redDAILY can only be utilized domestically i.e. within Malaysia network only. Data usage when overseas are subjected to data roaming charges. The customer shall be charged based on the data rates imposed by the respective redONE roaming operators for data usage while roaming with redONE\u2019s overseas roaming partners.<\/li><\/ol>
                                \u00a0<\/div><\/div><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

                                Something for everyone Click here to sign up now Malaysian Communications and Multimedia Commission (MCMC) is conducting the Consumer Satisfaction Survey 2024 (CSS 2024) \u2013 Public Cellular Service and Broadband Access Service and Internet Users Survey 2024 (IUS 2024) to collect data on consumer satisfaction level and to understand the evolving behaviours and trends of […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-55036","page","type-page","status-publish","hentry"],"yoast_head":"\nCustomer Survey<\/title>\n<meta name=\"description\" content=\"Explore our postpaid amazing plans for 2023. Find the perfect communication solution for your what you need and enjoy unbeatable value. 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