{"id":785,"date":"2022-01-06T08:10:33","date_gmt":"2022-01-06T08:10:33","guid":{"rendered":"https:\/\/www.redonemobile.com.my\/?page_id=785"},"modified":"2026-02-20T22:42:29","modified_gmt":"2026-02-20T14:42:29","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.redonemobile.com.my\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"785\" class=\"elementor elementor-785\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-4ca9c427 elementor-section-height-min-height elementor-section-content-middle elementor-section-boxed elementor-section-height-default elementor-section-items-middle\" data-id=\"4ca9c427\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-6e28f3d2\" data-id=\"6e28f3d2\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c6589fc elementor-widget elementor-widget-heading\" data-id=\"c6589fc\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/www.redonemobile.com.my\/en\/faq\/\"> FAQ<\/a><\/h1>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-3c407d82\" data-id=\"3c407d82\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-f880091 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"f880091\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-3ef28b1\" data-id=\"3ef28b1\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-9bab945 elementor-widget elementor-widget-image\" data-id=\"9bab945\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"47\" height=\"47\" src=\"https:\/\/www.redonemobile.com.my\/wp-content\/uploads\/2022\/05\/Asset-65.png\" class=\"attachment-large size-large wp-image-14670\" alt=\"redONE Frequently Asked Questions\" loading=\"eager\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-442ae3d elementor-widget elementor-widget-heading\" data-id=\"442ae3d\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Account<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-8d91723\" data-id=\"8d91723\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-366e47e faqs elementor-widget elementor-widget-toggle\" data-id=\"366e47e\" data-element_type=\"widget\" data-widget_type=\"toggle.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-toggle\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-5701\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-5701\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-angle-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-angle-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Where can I sign up for a redONE Mobile line?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-5701\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-5701\"><p>You can visit our <a href=\"https:\/\/www.redonemobile.com.my\/web\/contact-us\/\" target=\"_blank\" rel=\"noopener\">redONE Mobile Customer Service Centres<\/a> or one of our <a href=\"https:\/\/www.redonemobile.com.my\/web\/store-locator\/\" target=\"_blank\" rel=\"noopener\">redONE Mobile Authorised Agents<\/a> to sign up for a redONE Mobile plan. You can also contact us here at our website and a sales representative will be in touch.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-5702\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-5702\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-angle-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-angle-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">What documents do I need to bring along in order to sign up for a redONE Mobile line?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-5702\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-5702\"><p>If you are a Malaysian citizen, please bring along your original and valid MyKad. If you are a foreigner, please bring along your Passport.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-5703\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-5703\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-angle-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-angle-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Can I switch to redONE Mobile and keep my existing number?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-5703\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-5703\"><p>Yes, you can keep your existing number by requesting for Mobile Number Portability (MNP).<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-5704\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"button\" aria-controls=\"elementor-tab-content-5704\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-angle-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-angle-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">How long will it take to activate my line?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-5704\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"region\" aria-labelledby=\"elementor-tab-title-5704\"><p>New registration will take 1-2 hours. If you are applying for MNP, it will take 3-5 working days.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-5705\" class=\"elementor-tab-title\" data-tab=\"5\" role=\"button\" aria-controls=\"elementor-tab-content-5705\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-angle-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-angle-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Do I need to pay anything else, apart from my monthly commitment fee?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-5705\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"5\" role=\"region\" aria-labelledby=\"elementor-tab-title-5705\"><p>We do ask for a deposit equivalent to 50% of your credit limit but this money remains yours and will be refunded should you choose to terminate your line(s). There is also a one-off RM10 registration fee for Personal registrations.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-5706\" class=\"elementor-tab-title\" data-tab=\"6\" role=\"button\" aria-controls=\"elementor-tab-content-5706\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-angle-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-angle-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Early Termination Charge (Premium Number)<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-5706\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"6\" role=\"region\" aria-labelledby=\"elementor-tab-title-5706\"><p><strong><span dir=\"ltr\" role=\"presentation\">What is changing?<\/span><\/strong><br role=\"presentation\" \/><span dir=\"ltr\" role=\"presentation\">The Early Termination Charge (ETC) for customers with Premium <\/span><span dir=\"ltr\" role=\"presentation\">Numbers will be revised.<\/span><\/p><p><br role=\"presentation\" \/><strong><span dir=\"ltr\" role=\"presentation\">What is the new ETC formula?<\/span><\/strong><br role=\"presentation\" \/><span dir=\"ltr\" role=\"presentation\">From 13 February 2026, the ETC will be calculated as:<\/span><br role=\"presentation\" \/><strong><span dir=\"ltr\" role=\"presentation\">RM98 \u00d7 remaining contract months<\/span><\/strong><\/p><p><br role=\"presentation\" \/><strong><span dir=\"ltr\" role=\"presentation\">What was the previous calculation?<\/span><\/strong><br role=\"presentation\" \/><span dir=\"ltr\" role=\"presentation\">Previously, the ETC was calculated based on:<\/span><br role=\"presentation\" \/><strong><span dir=\"ltr\" role=\"presentation\">Monthly commitment \u00d7 remaining contract months<\/span><\/strong><\/p><p><br role=\"presentation\" \/><strong><span dir=\"ltr\" role=\"presentation\">Which plans are affected?<\/span><\/strong><br role=\"presentation\" \/><span dir=\"ltr\" role=\"presentation\">All plans where a Premium Number is taken. Includes SIM-only plan <\/span><span dir=\"ltr\" role=\"presentation\">and device bundle plans.<\/span><\/p><p><br role=\"presentation\" \/><strong><span dir=\"ltr\" role=\"presentation\">Does this apply to existing customers?<\/span><\/strong><br role=\"presentation\" \/><span dir=\"ltr\" role=\"presentation\">Yes. The revised ETC applies to terminations processed from 13 <\/span><span dir=\"ltr\" role=\"presentation\">February 2026 onwards, in accordance with system updates and <\/span><span dir=\"ltr\" role=\"presentation\">contractual terms.<\/span><\/p><p><br role=\"presentation\" \/><strong><span dir=\"ltr\" role=\"presentation\">Are there any document updates?<\/span><\/strong><br role=\"presentation\" \/><span dir=\"ltr\" role=\"presentation\">Yes. The following documents will be updated to reflect the change<\/span><br role=\"presentation\" \/><span dir=\"ltr\" role=\"presentation\">\u2022<\/span> <span dir=\"ltr\" role=\"presentation\">Customer Agreement Form (CAF)<\/span><br role=\"presentation\" \/><span dir=\"ltr\" role=\"presentation\">\u2022<\/span> <span dir=\"ltr\" role=\"presentation\">Device Bundle Addendum<\/span><\/p><p><a href=\"https:\/\/www.redonemobile.com.my\/wp-content\/uploads\/2026\/02\/Addendum-to-Customer-Agreement-Early-Termination-Charges-for-Premium-Numbers-New-logo.pdf\"><span dir=\"ltr\" style=\"color: #ff0000;\" role=\"presentation\">Click here<\/span><\/a> <span dir=\"ltr\" role=\"presentation\">for the<\/span> <strong><span dir=\"ltr\" role=\"presentation\">Addendum to Customer Agreement Early <\/span><\/strong><strong><span dir=\"ltr\" role=\"presentation\">Termination Charges for Premium Numbers<\/span><\/strong><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<script type=\"application\/ld+json\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"Where can I sign up for a redONE Mobile line?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>You can visit our <a href=\\\"https:\\\/\\\/www.redonemobile.com.my\\\/web\\\/contact-us\\\/\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\">redONE Mobile Customer Service Centres<\\\/a> or one of our <a href=\\\"https:\\\/\\\/www.redonemobile.com.my\\\/web\\\/store-locator\\\/\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\">redONE Mobile Authorised Agents<\\\/a> to sign up for a redONE Mobile plan. You can also contact us here at our website and a sales representative will be in touch.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"What documents do I need to bring along in order to sign up for a redONE Mobile line?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>If you are a Malaysian citizen, please bring along your original and valid MyKad. If you are a foreigner, please bring along your Passport.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"Can I switch to redONE Mobile and keep my existing number?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Yes, you can keep your existing number by requesting for Mobile Number Portability (MNP).<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"How long will it take to activate my line?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>New registration will take 1-2 hours. If you are applying for MNP, it will take 3-5 working days.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"Do I need to pay anything else, apart from my monthly commitment fee?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>We do ask for a deposit equivalent to 50% of your credit limit but this money remains yours and will be refunded should you choose to terminate your line(s). There is also a one-off RM10 registration fee for Personal registrations.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"Early Termination Charge (Premium Number)\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p><strong><span dir=\\\"ltr\\\" role=\\\"presentation\\\">What is changing?<\\\/span><\\\/strong><br role=\\\"presentation\\\" \\\/><span dir=\\\"ltr\\\" role=\\\"presentation\\\">The Early Termination Charge (ETC) for customers with Premium <\\\/span><span dir=\\\"ltr\\\" role=\\\"presentation\\\">Numbers will be revised.<\\\/span><\\\/p><p><br role=\\\"presentation\\\" \\\/><strong><span dir=\\\"ltr\\\" role=\\\"presentation\\\">What is the new ETC formula?<\\\/span><\\\/strong><br role=\\\"presentation\\\" \\\/><span dir=\\\"ltr\\\" role=\\\"presentation\\\">From 13 February 2026, the ETC will be calculated as:<\\\/span><br role=\\\"presentation\\\" \\\/><strong><span dir=\\\"ltr\\\" role=\\\"presentation\\\">RM98 \\u00d7 remaining contract months<\\\/span><\\\/strong><\\\/p><p><br role=\\\"presentation\\\" \\\/><strong><span dir=\\\"ltr\\\" role=\\\"presentation\\\">What was the previous calculation?<\\\/span><\\\/strong><br role=\\\"presentation\\\" \\\/><span dir=\\\"ltr\\\" role=\\\"presentation\\\">Previously, the ETC was calculated based on:<\\\/span><br role=\\\"presentation\\\" \\\/><strong><span dir=\\\"ltr\\\" role=\\\"presentation\\\">Monthly commitment \\u00d7 remaining contract months<\\\/span><\\\/strong><\\\/p><p><br role=\\\"presentation\\\" \\\/><strong><span dir=\\\"ltr\\\" role=\\\"presentation\\\">Which plans are affected?<\\\/span><\\\/strong><br role=\\\"presentation\\\" \\\/><span dir=\\\"ltr\\\" role=\\\"presentation\\\">All plans where a Premium Number is taken. Includes SIM-only plan <\\\/span><span dir=\\\"ltr\\\" role=\\\"presentation\\\">and device bundle plans.<\\\/span><\\\/p><p><br role=\\\"presentation\\\" \\\/><strong><span dir=\\\"ltr\\\" role=\\\"presentation\\\">Does this apply to existing customers?<\\\/span><\\\/strong><br role=\\\"presentation\\\" \\\/><span dir=\\\"ltr\\\" role=\\\"presentation\\\">Yes. The revised ETC applies to terminations processed from 13 <\\\/span><span dir=\\\"ltr\\\" role=\\\"presentation\\\">February 2026 onwards, in accordance with system updates and <\\\/span><span dir=\\\"ltr\\\" role=\\\"presentation\\\">contractual terms.<\\\/span><\\\/p><p><br role=\\\"presentation\\\" \\\/><strong><span dir=\\\"ltr\\\" role=\\\"presentation\\\">Are there any document updates?<\\\/span><\\\/strong><br role=\\\"presentation\\\" \\\/><span dir=\\\"ltr\\\" role=\\\"presentation\\\">Yes. The following documents will be updated to reflect the change<\\\/span><br role=\\\"presentation\\\" \\\/><span dir=\\\"ltr\\\" role=\\\"presentation\\\">\\u2022<\\\/span> <span dir=\\\"ltr\\\" role=\\\"presentation\\\">Customer Agreement Form (CAF)<\\\/span><br role=\\\"presentation\\\" \\\/><span dir=\\\"ltr\\\" role=\\\"presentation\\\">\\u2022<\\\/span> <span dir=\\\"ltr\\\" role=\\\"presentation\\\">Device Bundle Addendum<\\\/span><\\\/p><p><a href=\\\"https:\\\/\\\/www.redonemobile.com.my\\\/wp-content\\\/uploads\\\/2026\\\/02\\\/Addendum-to-Customer-Agreement-Early-Termination-Charges-for-Premium-Numbers-New-logo.pdf\\\"><span dir=\\\"ltr\\\" style=\\\"color: #ff0000;\\\" role=\\\"presentation\\\">Click here<\\\/span><\\\/a> <span dir=\\\"ltr\\\" role=\\\"presentation\\\">for the<\\\/span> <strong><span dir=\\\"ltr\\\" role=\\\"presentation\\\">Addendum to Customer Agreement Early <\\\/span><\\\/strong><strong><span dir=\\\"ltr\\\" role=\\\"presentation\\\">Termination Charges for Premium Numbers<\\\/span><\\\/strong><\\\/p>\"}}]}<\/script>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-17ede86 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"17ede86\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-96e4bf4\" data-id=\"96e4bf4\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-30af436 elementor-widget elementor-widget-image\" data-id=\"30af436\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"89\" height=\"59\" src=\"https:\/\/www.redonemobile.com.my\/wp-content\/uploads\/2022\/05\/Asset-61.png\" class=\"attachment-large size-large wp-image-14666\" alt=\"redONE payment\" loading=\"eager\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-eb3fc89 elementor-widget elementor-widget-heading\" data-id=\"eb3fc89\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Payment<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-8e76aea\" data-id=\"8e76aea\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8bcc43d faqs elementor-widget elementor-widget-toggle\" data-id=\"8bcc43d\" data-element_type=\"widget\" data-widget_type=\"toggle.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-toggle\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1461\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-1461\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-angle-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-angle-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Do I need to pay anything else, apart from my monthly commitment fee?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1461\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-1461\"><p>We do ask for a deposit equivalent to 50% of your credit limit but this money remains yours and will be refunded should you choose to terminate your line(s). There is also a one-off RM10 registration fee for Personal registrations.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<script type=\"application\/ld+json\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"Do I need to pay anything else, apart from my monthly commitment fee?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>We do ask for a deposit equivalent to 50% of your credit limit but this money remains yours and will be refunded should you choose to terminate your line(s). There is also a one-off RM10 registration fee for Personal registrations.<\\\/p>\"}}]}<\/script>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-e3e030d elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"e3e030d\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-d6795b4\" data-id=\"d6795b4\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ce7bcdf elementor-widget elementor-widget-image\" data-id=\"ce7bcdf\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"56\" height=\"74\" src=\"https:\/\/www.redonemobile.com.my\/wp-content\/uploads\/2022\/05\/Asset-62.png\" class=\"attachment-large size-large wp-image-14667\" alt=\"redONE network coverage\" loading=\"eager\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dc6d418 elementor-widget elementor-widget-heading\" data-id=\"dc6d418\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Network<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-0da31a3\" data-id=\"0da31a3\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-9f62009 faqs elementor-widget elementor-widget-toggle\" data-id=\"9f62009\" data-element_type=\"widget\" data-widget_type=\"toggle.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-toggle\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1671\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-1671\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-angle-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-angle-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">What is 5G?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1671\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-1671\"><p>Click <a href=\"https:\/\/www.redonemobile.com.my\/en\/5g\/ \" target=\"_blank\" rel=\"noopener\">here<\/a> to learn more about 5G.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<script type=\"application\/ld+json\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"What is 5G?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Click <a href=\\\"https:\\\/\\\/www.redonemobile.com.my\\\/en\\\/5g\\\/ \\\" target=\\\"_blank\\\" rel=\\\"noopener\\\">here<\\\/a> to learn more about 5G.<\\\/p>\"}}]}<\/script>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-307e2f8 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"307e2f8\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-38233b3\" data-id=\"38233b3\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ea25fbc elementor-widget elementor-widget-image\" data-id=\"ea25fbc\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"13\" height=\"49\" src=\"https:\/\/www.redonemobile.com.my\/wp-content\/uploads\/2022\/05\/Asset-66.png\" class=\"attachment-large size-large wp-image-14671\" alt=\"redONE Frequently Asked Questions\" loading=\"eager\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-414c192 elementor-widget elementor-widget-heading\" data-id=\"414c192\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Others<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-9ac5be6\" data-id=\"9ac5be6\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7bd06d4 faqs elementor-widget elementor-widget-toggle\" data-id=\"7bd06d4\" data-element_type=\"widget\" data-widget_type=\"toggle.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-toggle\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1291\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-1291\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-angle-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-angle-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">I have been blacklisted by other mobile networks. Can I still apply for a redONE Mobile Postpaid account?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1291\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-1291\"><p>We understand that people (and telecommunication companies) sometimes make mistakes. We will be glad to sign you up. All we ask is a deposit equals to the credit limit you requested for.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1292\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-1292\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-angle-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-angle-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">What is an MVNO and why have I have never heard of redONE Mobile?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1292\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-1292\"><p>An MVNO is a Mobile Virtual Network Operator. \u201cVirtual\u201d means we do not have our own mobile network and we use the network capacity of another provider (Celcom). However, we do everything else ourselves, such as product design, customer service, billing, marketing and etc. We are a relatively new company and introduced the name redONE in 2013.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1293\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-1293\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-angle-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-angle-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">What is Commitment Sharing or Shared Usage Commitment?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1293\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-1293\"><p>If you or your company have signed up for more than one line, the minimum amount payable (e.g. RM8) will be combined into a single pool which can be utilised by all lines under that account. This way, the total minimum commitment value will be fully utilised and you don\u2019t end up paying what you don\u2019t use.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1294\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"button\" aria-controls=\"elementor-tab-content-1294\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-angle-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-angle-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">What is the minimum number of lines do I have to sign up for before I get to enjoy the unlimited free calls or commitment sharing?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1294\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"region\" aria-labelledby=\"elementor-tab-title-1294\"><p>No. Unlike others who enforce a minimum of 5 or 10 lines before you can enjoy these benefits, we let you join us from as few as two (2) lines under your account (if there is only one (1) line, there is no one to share it with!).<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<script type=\"application\/ld+json\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"I have been blacklisted by other mobile networks. Can I still apply for a redONE Mobile Postpaid account?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>We understand that people (and telecommunication companies) sometimes make mistakes. We will be glad to sign you up. All we ask is a deposit equals to the credit limit you requested for.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"What is an MVNO and why have I have never heard of redONE Mobile?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>An MVNO is a Mobile Virtual Network Operator. \\u201cVirtual\\u201d means we do not have our own mobile network and we use the network capacity of another provider (Celcom). However, we do everything else ourselves, such as product design, customer service, billing, marketing and etc. We are a relatively new company and introduced the name redONE in 2013.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"What is Commitment Sharing or Shared Usage Commitment?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>If you or your company have signed up for more than one line, the minimum amount payable (e.g. RM8) will be combined into a single pool which can be utilised by all lines under that account. This way, the total minimum commitment value will be fully utilised and you don\\u2019t end up paying what you don\\u2019t use.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"What is the minimum number of lines do I have to sign up for before I get to enjoy the unlimited free calls or commitment sharing?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>No. Unlike others who enforce a minimum of 5 or 10 lines before you can enjoy these benefits, we let you join us from as few as two (2) lines under your account (if there is only one (1) line, there is no one to share it with!).<\\\/p>\"}}]}<\/script>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Account Where can I sign up for a redONE Mobile line? You can visit our redONE Mobile Customer Service Centres or one of our redONE Mobile Authorised Agents to sign up for a redONE Mobile plan. You can also contact us here at our website and a sales representative will be in touch. What documents [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-785","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.2 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Get Answers to Your Questions - FAQ Guide on connectivity<\/title>\n<meta name=\"description\" content=\"Discover answers to common questions. 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