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Roam freely when you travel to 123 countries with redONE Postpaid at only RM39 daily! Enjoy even more savings at only RM10 monthly in Singapore, Indonesia and Thailand!
*After the full high speed quota is used, subsequent internet speed will be slowed down up to 64Kbps.
Roam freely when you travel to 123 countries with redONE Postpaid at only RM39 daily! Enjoy even more savings at only RM10 monthly in Singapore, Indonesia and Thailand!
*After the full high speed quota is used, subsequent internet speed will be slowed down up to 64Kbps.
Visit one of our appointed agents or partners in your region.
International Roaming is a service where it allows you to use your mobile number to make and receive calls in countries or destinations while you are overseas.
You will need to pre-activate your roaming services before you travel overseas.
If you are a redONE customer for more than 6 months, you just need to call 1909 to speak to our Customer Care to activate your International Roaming service before you travel abroad.
If you are a new redONE customer (less than 6 months), then you may be required to pay an additional RM300 deposit (refundable) to activate your International Roaming service. The additional deposit payment can be waived if you ported (MNP) your Postpaid number from another network, and you had been roaming previously.
Just follow the simple instruction below:
<International Access Code><Country Code><Area Code/Mobile Network Code><Mobile/Fixed Line Number>
Example:
To make a call to a Malaysian mobile number (e.g. 011 1073 3663), dial +601110733663
To manually select a network, please follow the steps below:
| iPhone | Go to:
|
| Android | Go to:
|
| BlackBerry | Go to:
|
Note: Steps may vary from one mobile phone to another
The charges are based on the roaming country and operator you selected.
No, the charging rates are standard depending on the country and operator you selected.
Yes, you will be charged if you answer any calls while you are roaming. The charges will vary according to the country of originating calls.
Yes, you can.
You are advised to contact our Customer Care at +603 8689 7800 to suspend your line in order to avoid any unauthorised usages.
Yes, you will be charged International Roaming service charges depending on the country and operator you selected.
Yes, these rates are applicable to supplementary line users with activated International Roaming service.
Changes in rates will be published in our website. Please check our website periodically to get the latest rates and promotions.
redONE reserves the right at its sole discretion to determine whether a subscriber is eligible for the international roaming service.
redONE and the operator of the visited foreign telecommunication services network shall not be liable for any loss or damage which the subscriber may sustain from or through the suspension/ termination/ interruption/ loss of or inability to use the international roaming service due to any cause whatsoever.
The subscriber of the international roaming service shall be subjected to all terms and conditions of this Agreement and such other terms and conditions as redONE shall deem fit to be imposed from time to time.
For data services, the subscriber’s monthly access fees only covers domestic data usage and does not include data usage overseas. For roaming service usage, international roaming charges applies.
The subscriber may request for a higher Credit Limit and redONE may grant the same at its discretion subject to conditions as redONE shall deem fit to impose.
The subscriber shall bear and pay all surcharges, exclude Service Tax, value-added taxes, and any other charges, taxes, exchange rate difference (if any) or such other sum as may be stipulated from redONE from time to time, incurred in using the international roaming service.
redONE does not make any warranty or representation that the subscriber’s mobile equipment will be able to utilise the international roaming service. Any inability of the subscriber’s mobile equipment to utilise international roaming service shall not annul this agreement or absolve, diminish or affect the subscriber’s liability to observe and perform his/her obligations herein.
The subscriber shall promptly report to redONE and in any case within 24 hours, any lost or stolen SIM Card or mobile equipment. Until such report has been received by redONE, the subscriber shall be liable for all charges incurred.
For the purposes of these terms and conditions, any reference to international roaming service shall include international data roaming services.
This offer’s terms and conditions shall be read in addition to the terms and conditions practiced by redONE (“Principal Terms & Conditions”) accepted by the Customer and shall be supplemental to the Principal Terms & Conditions. The Principal Terms and Conditions shall continue to apply and bind the Customer for purposes of this promotion.
Daily Data Roaming
Daily Data Roaming allows subscribers to enjoy Internet access while travelling abroad.
| Daily Data Roaming | |
|---|---|
| Price | RM39 |
| Data Allocation | 1 GB |
| Validity | 24 hours |
| Eligible Countries | 123 countries |
| Eligible Plan | All Postpaid plans |
No, you do not need to log on to a preferred operator.
You will be automatically activated upon data usage of more than RM0.10 in the eligible countries. Please ensure to switch ON Data Roaming on your device setting.
Yes, you will be informed via SMS upon activation and 100% usage utilization.
This service allows customers to access mobile data services when abroad using foreign mobile networks, without having to pay high data roaming charges. The cost is capped at a flat daily rate.
Then standard data roaming rates will apply, which will be very expensive. Look for free WiFi hotspots instead.
The charging block is per 100 kb.
Yes, you can continue browsing without any additional charges at reduced speed of up to 256 Kbps until your pass expires (FUP 700 MB).
No. The Daily Data Roaming will expire automatically within 24 hours. If you do not wish to continue, please turn off data roaming from your device settings.
You are allowed to use the same Daily Data Roaming subscription for multiple countries (within the eligible countries list). For example, if you travel to Singapore & Thailand within a day, the Daily Data Roaming auto-activated in Singapore can be used in Thailand as well.
Click the button provided on the page above to see the full list of the selected countries.
Daily Data Roaming
The new RM39 Daily Data Roaming is valid from 1 September 2024.
This Daily Data Roaming is applicable to all new and existing redONE Postpaid customers.
Customer must remember to switch on data roaming to enjoy the promotion.
The Daily Data Roaming is a roaming service that comes with roaming internet quota of up to 1 GB at a flat rate of RM39 per day.
The quota allocated will be high-speed roaming internet.
After the full high-speed quota is used, the subsequent internet speed will be slowed down to 256 kbps (FUP: 700 MB).
Daily Data Roaming is based on Malaysian time zone from 12:00am to 11:59pm.
The Daily Data Roaming is offered in partnership with network operators in the selected countries (“Participating Network Operators”). redONE Mobile reserves the right to delete, add or amend the list of Participating Network Operators in the selected countries from time to time.
This Daily Data Roaming shall be auto-renewed if data usage continues to be detected after 24 hours from the activation time. Customers may avoid auto-renewal and/or the charges by turning off their Data Roaming.
The Daily Data Roaming service will be automatically activated once the Customer reaches the foreign country, and the Daily Data Roaming service will continue to auto-renew every 24 hours with a RM39 flat rate charge as long as international roaming is enabled on the device of the Customer.
The Daily Data Roaming services shall be used outside of Malaysia and the Customer agrees to abide by and be subjected to all terms and conditions of use at all times and the usage terms of the Participating Network Operators.
Customers shall not use the Daily Data Roaming for commercial, non-personal or fraudulent use or gains. redONE Mobile reserves the right at any time at its absolute discretion and without any liability whatsoever to the Customer or any third party, to disconnect, interrupt, terminate, bar or suspend the Daily Data Roaming service to a Customer in the event of suspicious usage, illegal activities, suspected fraud or any other unusual activities that are not permitted under this Terms and Conditions.
There will not be any refund granted on unutilized Daily Data Roaming Quota upon termination at any point of time if the Customer deactivates International Roaming. The remaining Internet quota will be forfeited with immediate effect.
redROAM10 is a roaming add-on that gives you 10GB high-speed internet when you travel to Indonesia, Singapore, and Thailand for only RM10 per month.
This offer is effective from 1 October 2025
redROAM10 Add-On is available for redONE Postpaid customers with a monthly commitment of RM38 and above.
Sign up in just a few taps with the redONE Postpaid 1App.
You will receive an SMS notification once your pass has been successfully activated.
No, you don’t need to manually select a network. Your device will automatically connect to the relevant participating operators.
Once you’ve fully used up your 10GB high-speed data roaming quota, data roaming service will be slowed down up to 64Kbps. To continue enjoying data roaming, you may add the redROAM10 1-Time Add-On.
Yes, you will receive an SMS notification when you have used 100% of your data pass quota.
Yes. A single redROAM10 subscription can be used across all participating countries (Singapore, Indonesia, and Thailand) within the same billing cycle. For instance, if you travel to Singapore and Thailand within the same month, the redROAM10 pass activated in Singapore will work seamlessly in Thailand too.
redROAM10 is only valid in Singapore, Indonesia, and Thailand. If you enable data roaming in other countries, the standard Daily Data Roam rate of RM39 for 1GB will apply.
redROAM10 is limited to data usage only. For voice calls & SMS, call diverted to voice & call forwarding while roaming, standard roaming charges for these services applies.
Both charges will apply. The RM39 Daily Data Roam fee is non-refundable, and your redROAM10 Add-On will take effect immediately upon successful subscription for the remaining validity period.
Ensure that Data Roaming is turn on in your phone settings.
Restart your device to refresh the connection.
Make sure you are within one of the supported countries (Singapore, Indonesia or Thailand).
If the issue persists, manually select a participating network operator or contact redONE Customer Care for assistance.
Here are some tips to help you manage your roaming costs:
Turn off voicemail to avoid unnecessary charges
Disable data roaming before expiry
Limit heavy data usage while abroad
Avoid replying to non-essential SMS
Yes. You can cancel anytime via the redONE Customer Care. Once cancelled, the Add-On will not renew in the next billing cycle.
redROAM10 Add-On
| redROAM10 |
|---|
| Price: RM10 |
| Data Quota: 10GB |
| Pass Eligibility: Singapore, Indonesia & Thailand |
| Pass Validity: Per monthly billing cycle date |
| Purchase Method: redONE Postpaid 1App |
The redROAM10 Add-On will be available to customers starting from 1 October 2025.
This Add-On is exclusively to redONE Postpaid customers with a monthly commitment of RM38 and above.
The redROAM10 Add-On provides 10GB of high-speed data roaming for use in the following countries: Indonesia, Singapore & Thailand.
This is a multi-country pass, which means your quota can be used seamlessly across all eligible countries within the same billing cycle.
The redROAM10 is not applicable to the following categories of accounts or services: 5G Home WiFi, M2M, FMS, MyFon , SME, Deskphone.
The validity of the Add-On shall follow the customer’s monthly billing cycle (Malaysia Time, GMT+8):
Starts: 12:00am Day 1 of the billing cycle
Ends: 11:59pm on the end of calendar month
Upon full utilization of the quota, data roaming service will be slowed down up to 64Kbps. Customer may purchase an additional Add-Ons to resume service.
Any unused data quota will be forfeited upon expiry, termination or cancellation of the Add-On.
Two (2) subscription options to suit your needs:
Monthly Recurring – which automatically renews at the start of each billing cycle.
1-Time Add-On – which shall expire at the end of the billing cycle, irrespective of the date of purchase. Does not support auto-renewal.
redROAM10 – Monthly Recurring Add-On
The Monthly Recurring Add-On shall automatically renew at the start of every billing cycle, no need to re-subscribe.
The validity of the Monthly Recurring Add-On shall follow the customer’s monthly billing cycle (Malaysia Time, GMT+8):
Start: 12:00 am, Day 1 of billing cycle
End: 11:59 pm, last day of billing cycle
If you upgrade or change to another eligible plan, your redROAM10 will continue without interruption.
If you downgrades to a monthly commitment plan below RM38, the Monthly Recurring Add-On shall be automatically terminated.
Cancelation can be made anytime via Customer Care.
redROAM10 – 1-Time Add-On
The 1-Time Add-On shall expire at the end of the billing cycle in which it was purchased, irrespective of the purchased date.
The purchase fee for redROAM10 1-time Add-on is not pro-rated. Customers will be charged a full RM10 in the bill upon successful purchase.
Customers may purchase more than one (1) 1-Time Add-On within the same billing cycle; the quotas shall be combined.
The 1-Time Add-On shall not carry forward to the next billing cycle. Any unused quota shall be forfeited at the end of the cycle.
Active roaming service is compulsory for customer to purchase this pass.
Disclaimer
redONE does not make any warranty or representation that the subscriber’s mobile equipment will be able to utilise the international roaming service. Any inability of the subscriber’s mobile equipment to utilise international roaming service shall not annul this agreement or absolve, diminish or affect the subscriber’s liability to observe and perform his/her obligations herein.
Customers are responsible for ensuring their device is roaming-enabled and compatible with local networks in the destination country.
The roaming service is subject to the coverage and quality of redONE’s roaming partners. Network speed and stability may vary depending on location and local operators.
Voice calls, SMS, and usage outside the 10GB quota will be charged separately based on standard roaming rates.
Subscription fees will be reflected in the customer’s monthly bill. No refunds will be provided for early termination or unused quota.
The redROAM10 Add-on shall be used outside of Malaysia and the Customer agrees to abide by and be subjected to all terms and conditions of use at all times and the usage terms of the Participating Network Operators.
Customers shall not use the redROAM10 Add-on for commercial, non-personal or fraudulent use or gains. redONE Mobile reserves the right at any time at its absolute discretion and without any liability whatsoever to the Customer or any third party, to disconnect, interrupt, terminate, bar or suspend the redROAM10 Add-on to a Customer in the event of suspicious usage, illegal activities, suspected fraud or any other unusual activities that are not permitted under this Terms and Conditions.
Redress your complaints at the Consumer Forum Malaysia (CFM) www.complaint.cfm.org.my
Copyright © 2024 redONE Network Sdn Bhd 200301016674 (619094-D).
All rights reserved.
Redress your complaints at the Consumer Forum Malaysia (CFM) www.complaint.cfm.org.my
Copyright © 2024 redONE Network Sdn Bhd 200301016674 (619094-D). All rights reserved.
