10GB 4G LTE redSOCIAL30GB redVIDEO (1GB/day) **
10GB 4G LTE redSOCIAL30GB redVIDEO (1GB/day) **
10GB 4G LTE redSOCIAL30GB redVIDEO (1GB/day) **
10GB 4G LTE redSOCIAL30GB redVIDEO (1GB/day) **
10GB 4G LTE redSOCIAL30GB redVIDEO (1GB/day) **
10GB 4G LTE redSOCIAL30GB redVIDEO (1GB/day) **
10GB 4G LTE redSOCIAL30GB redVIDEO (1GB/day) **
10GB 4G LTE redSOCIAL30GB redVIDEO (1GB/day) **
All prices stated exclude Service Tax.
* Unlimited data usage but when the monthly 4G LTE data quota is used up, the connection will be throttled to 64kbps, depending on the user’s location and prevailing network conditions.
** redDAILY 1GB and 1.5GB speed is uncapped.
*** Upon 100% utilisation of the bundled high-speed data, the subsequent usage will be charged at a Pay Per Use rate of RM0.10/MB. Customer may opt to purchase Data Top Up to continue surfing the Internet at high speed.
5G Postpaid Plans
They are our new Postpaid promotion plan with 5G high-speed data quota per month. There are no extra charges when the data quota has been fully used. The data speed will be throttled down to 64kbps upon full utilization of the data quota.
This is an offer effective from 2 May 2024 until further notice.
You may walk-in to any of our redONE stores or redONE Partners or you may self-register online.
All Malaysians and foreigners above 18 years old can sign up for these plans. The plan is available for new registrations, mobile number portability (MNP) port-ins and rate plan changes. (excluding M2M).
Postpaid Plans | 5G Postpaid38 | 5G Postpaid48 |
---|---|---|
Advance Payment | RM38 | RM48 |
Registration Fee | RM10 | RM10 |
The Advance payment for all Mobile Number Portability (MNP) Port-in request is waived.
If you require a higher credit limit, deposit is required if your tenure with redONE is less than 6 months. If you are a foreigner, you have to pay a deposit equivalent of your monthly credit limit.
You may change to any plans which are published on our website if you meet the eligibility requirement. Plans which are no longer published are closed for new subscription.
5G bonus quota shall be forfeited if there is change to non-eligible plans.
No. The 5G bonus quota does not come with contract.
You will receive the quota immediately upon the successful plan activation.
No, the validity for the Internet and Hotspot is only until the end of the month. The unused quota will be forfeited and not carried forward.
redCALL
redCALL is a new Value-Added Service (VAS) that enables high voice usage customers to make unlimited voice calls to all networks in Malaysia.
No, the redCALL will be activated automatically once your 5G Postpaid38 or 5G Postpaid 48 plan is successfully activated or successfully ported-in.
No, you cannot terminate the redCALL service. It is bundled with the 5G Postpaid38 and 5G Postpaid 48 plan for you to enjoy unlimited calls to all networks in Malaysia.
The unlimited voice calls is valid for domestic calls in Malaysia only.
Yes. The unlimited voice calls include all domestic calls to mobile numbers and fixed line numbers in Malaysia. Calls to special numbers are excluded.
Yes. Unlimited voice calls to all networks is subject to our Fair Usage Policy which will be applicable if you have exceeded 100 hours per month.
You can continue to call other networks’ numbers at RM0.15 per minute for the remaining days of the calendar month.
Unlimited YouTube, Facebook & Instagram (5G Postpaid38)
The unlimited YouTube, Facebook & Instagram @ 6 Mbps is bundled to the 5G Postpaid38 for streaming until the end of the month.
No, you cannot terminate the service. It is bundled with the5G Postpaid38 for you to enjoy unlimited streaming to YouTube, Facebook & Instagram.
Yes, Fair Usage Policy of 50 GB per month is applicable.
Subsequent data usage will be deducted from your main data bucket.
You can utilise the unlimited data quota at any time.
The speed of the unlimited YouTube, Facebook & Instagram streaming is capped at 6 Mbps.
No. The the unlimited YouTube, Facebook & Instagram is meant for personal use on your smartphone only.
5G
5G is the 5th generation of mobile networks. With this technology, you can expect a better online experience using your mobile Internet with 5G connectivity.
redONE will send you an SMS notification stating that you can start using 5G services. Once you received this SMS, you can enjoy these services automatically with a 5G device within the 5G coverage area and the 5G icon will appear on your phone.
If the 5G icon doesn’t appear automatically, you can set your phone manually to receive 5G coverage. First, make sure that you are within a 5G coverage area so you can have instant access to 5G. Then, follow the steps below:
Setting > Connection > Mobile Networks > Network Mode > Select 5G/LTE/3G/2G (Auto Connect)
The 5G network is currently in the roll-out process. Please expect occasional network interruptions when switching between 4G and 5G.
You can get more benefits, exclusive for redONE 5G users:
5G Postpaid38
All prices displayed exclude service tax which will be imposed on you in your monthly bill.
Monthly redCALL for 5G Postpaid38 applicable for bundled high-speed data, unlimited YouTube, Facebook & Instagram, and unlimited voice calls to all networks in Malaysia and fixed-line numbers, not for video calls and calls to special numbers.
RM38 Advance Payment is required. The Advance Payment is waived for MNP-Port-in customers. The collected Advance Payment will be used to deduct against your first month’s bill, and you will only be required to pay any balance due under your first month’s bill.
Registration by non-Malaysian citizen customers shall be charged with a deposit equivalent to their respective monthly credit limit.
The bundled data, redCALL and unlimited YouTube, Facebook & Instagram are bundled with the 5G Postpaid38 plan and are not optional. RM10 per month will be charged to the bill for redCALL.
The bundled data, unlimited YouTube, Facebook & Instagram, and unlimited voice calls to all networks are applicable for domestic usage only within the Malaysia network. Roaming and IDD are chargeable based on Pay-Per-Use (PPU) rate.
In the 5G Postpaid38 bill, the data bundle will be prorated based on the customer’s bundled high-speed data usage. The prorated usage prices are as follows:
Plan Name | Data Usage 25% or less | Data Usage 26% – 50% | Data Usage 51% – 75% | Data Usage 76% or more |
---|---|---|---|---|
5G Postpaid38 | RM7 | RM14 | RM21 | RM28 |
Upon 100% utilization of the bundled high-speed data, the subsequent usage will be drawn from the basic Internet data throttling at 64kbps speed (Capped at 10 GB). Customers may opt to purchase Data Top Up to continue surfing the Internet at high speed.
Basic Internet is the standard 64Kbps.
5G Postpaid38 customers are allowed to purchase the 30 days Data Top Up.
Change plan request to the new 5G Postpaid38 plan is allowed starting from May 2024.
In the event of termination, there will not be any pro-rated billing on your last bill; you will be charged the full month’s commitment fee.
5G Postpaid48
All prices displayed exclude service tax which will be imposed on you in your monthly bill.
Monthly access fee for the 5G Postpaid48 plan is only applicable for bundled high-speed data, unlimited internet and unlimited voice calls to all networks in Malaysia and fixed-line numbers, not for video calls and calls to special numbers.
RM48 Advance Payment is required. The Advance Payment is waived for MNP-Port-in customers. The collected Advance Payment will be used to deduct against your first month’s bill, and you will only be required to pay any balance due under your first month’s bill.
Registration by non-Malaysian citizen customers shall be charged with a deposit equivalent to their respective monthly credit limit.
The redCALL unlimited internet are bundled with the 5G Postpaid48 plan and are not optional. RM10 per month will be charged to the bill for redCALL.
The bundled data, unlimited internet and unlimited voice calls to all networks are applicable for domestic usage only within the Malaysian network. Roaming and IDD are chargeable based on Pay-Per-Use (PPU) rate.
In the 5G Postpaid48 bill, the data bundle will be prorated based on the customer’s bundled high-speed data usage. The prorated usage prices are as below:
Plan Name | Data Usage 25% or less | Data Usage 26% – 50% | Data Usage 51% – 75% | Data Usage 76% or more |
---|---|---|---|---|
5G Postpaid48 | RM9.50 | RM19 | RM28.50 | RM38 |
Upon 100% utilization of the bundled high-speed data, the subsequent usage will be drawn from the basic Internet data throttling at 64kbps speed (Capped at 10 GB). Customers may opt to purchase Data Top Up to continue surfing the Internet at high speed.
Basic Internet is the standard 64kbps.
Change plan request to the new 5G Postpaid48 plan is allowed starting from May 2024.
In the event of termination, there will not be any pro-rated billing on your last bill; you will be charged the full month’s commitment fee.
redCALL
The redCALL Value-Added Service (VAS) offers unlimited voice calls to all networks and is applicable for domestic usage within Malaysian networks only. Video calls and voice calls to special numbers are excluded.
The redCALL VAS is bundled with the NEW 5G Postpaid38 and 5G Postpaid48 plans and is not optional. RM10 per month will be charged to the bill.
Unlimited voice calls include:
CALLS EXCLUDED from the unlimited voice calls include:
The redCALL VAS will be auto-renewed on the 1st of every month.
In any event where the customer wants to change his/her subscribed plan from the NEW 5G Postpaid38 and 5G Postpaid48 to another plan, the subscription to redCALL will be automatically continued unless the new plan is Amazing8, RP8, Amazing28+ or Data28.
The unlimited calls to all networks in Malaysia shall NOT be:
Unlimited YouTube, Facebook & Instagram (5G Postpaid38)
YouTube, Facebook & Instagram unlimited is only for domestic usage within Malaysia.
When customers stream YouTube, Facebook, or Instagram, the unlimited quota will be used first.
Once the unlimited quota has been fully utilized, subsequent usage of YouTube, Facebook, or Instagram will be deducted from the main data quota.
When customers browse the web, play online games, or share data, the main data quota will be used.
Accessing links within YouTube, Facebook & Instagram:
YouTube, Facebook & Instagram unlimited is included with the NEW 5G Postpaid38 plan and is not optional.
YouTube, Facebook & Instagram unlimited will be automatically renewed on the 1st of every month.
The quota for YouTube, Facebook & Instagram unlimited will expire at the end of the calendar month.
YouTube, Facebook & Instagram unlimited can only be used within the country, i.e., within the Malaysian network. Data usage while overseas will incur roaming charges. Customers will be charged based on the data rates imposed by the respective redONE roaming operators for data usage while roaming with redONE’s overseas roaming partners.
In any event where customers want to change their subscribed plan from 5G Postpaid38 and 5G Postpaid48 to another plan, YouTube, Facebook & Instagram unlimited will be automatically terminated.
After 100% utilization of the YouTube, Facebook & Instagram unlimited quota, any further internet usage will be deducted from the bundled high-speed data or available Data Top Up.
YouTube, Facebook & Instagram unlimited is only for the individual use of customers and cannot be shared with anyone else or devices in any manner (including modems or mobile hotspots).
redONE will endeavor to fully utilize the YouTube, Facebook & Instagram unlimited quota whenever customers are streaming via the unlimited quota. However, there may be instances where the unlimited quota may inadvertently be used even when there is no streaming content on YouTube, Facebook & Instagram, or the data quota from the customer’s plan may be accidentally used to stream instead of the unlimited quota. These could occur due to various reasons, including technical issues such as missed configuration or whitelisting of wrong IP addresses by third parties, or due to changes or updates in IP addresses and URLs by YouTube, Facebook & Instagram partners without giving redONE sufficient notice to update our system. Customers must acknowledge the possibility of these instances happening and agree not to hold us liable.
5G Data Bonus
The Bonus 5G data is only available within the 5G network area via use of a 5G capable, supported and enabled Mobile Device. When you are located outside the 5G network coverage area, you will be running on your 4G data.
To enjoy 5G, please ensure that:
The Bonus 5G data can be utilised for ALL usages on your smartphone – web browsing, video streaming, social chatting, etc., and you may use it on 5G networks only.
Your Bonus 5G data will be deducted from 5G datapool first before using the 5G/4G data.
The Bonus 5G data is for personal use only.
No charge for the 5G data. Customer will not be able to enjoy the 5G data should the line is suspended.
Customers cannot request to cancel the 5G data.
redDATA (5G Postpaid48)
The redDATA Value-Added Service (VAS) offers unlimited data@6Mbps and is applicable for domestic usage within Malaysian only.
The redDATA VAS is bundled with the NEW 5G Postpaid48 Postpaid plan and is not optional.
The unlimited data can be used for all data services.
redDATA can only be utilized domestically i.e. within Malaysia network only. Data usage when overseas are subjected to data roaming charges. The customer shall be charged based on the data rates imposed by the respective redONE roaming operators for data usage while roaming with redONE’s overseas roaming partners.
The redDATA VAS will be auto renewed on the 1st of every month.
The redDATA data will expire at the end of the calendar month. Any unutilised redDATA data will not be carried forward to the following month.
In any event where the customer wants to change his/her subscribed plan from NEW 5G Postpaid48 to another plan, the subscription to redDATA will be automatically terminated.
Upon 100% utilization of the redDATA quota, any further Internet usage will be deducted from available Data Top Up quota or you will surf on reduced speeds.
Unlimited data quota is restricted only for Subscriber’s individual use and cannot be shared with any other person(s) or devices in any manner (including SIM boxes or mobile hotspot) and is subjected to redONE’s Fair Usage Policy.
Data service is subject to network limitations and availability and device capability. Your download speed and data capacity will vary and may be slower and could be affected by your distance from our mobile tower, the capacity of our mobile tower, the source of your download, your handset type and quality, the general Internet traffic and coverage availability or due to Fair Usage Policy. (FUP). For more info, please visit https://www.redonemobile.com.my/en/fair-use-policy/
redDATA is non-transferable, whether by operation of law or otherwise, either to any other person, entity or any other Postpaid account.
We reserve the rights at any time without being liable to you or any third party to interrupt, bar, suspend, restrict the Plan and Service(s) for such time as we see fit or terminate, discontinue or disconnect the Plan and Service(s) if your usage:
shows excessive usage or placing unusual burdens on the network;
The Promotion is provided according to the Terms of Service on our Postpaid Sign-Up Form. You must comply with the terms including the relevant service description, our Fair Usage Policy, Privacy Policy, the relevant Postpaid subscription plan and these additional terms and conditions (collectively, the “Terms”) all of which are available on http://www.redonemobile.com.my
Data Top Up
Quota | Price | Duration |
---|---|---|
1 GB 5G/4G Speed | RM10 | 30 days |
2 GB 5G/4G Speed | RM15 | 30 days |
10 GB 5G/4G Speed | RM30 | 30 days |
30 GB 5G/4G (NEW) | RM40 | 30 days |
5G Postpaid38 and 5G Postpaid48 customers are allowed to purchase the 30 days Data Top Up.
The Data Top Up quota will expire at the end of the month. The balance quota will not be rolled over to the following month.
The Data Top Up purchase fee and quota are not prorated.
Customers can purchase the Data Top Up at any time.
The Data Top Up can be purchased by dialing *123# or via Postpaid 1App.
The Data Top Up is not applicable while roaming. Roaming data are chargeable based on Pay-Per-Use (PPU) rate.
Data Utilization Priority
Utilization | Data Usage | |
---|---|---|
Plan | 5G Postpaid38 | 5G Postpaid48 |
1st | 30 GB Bonus 5G Data | 50 GB Bonus 5G Data |
2nd | Unlimited YouTube, Facebook & Instagram@HD | 50 GB bundled 5G/4G Data |
3rd | 30 GB bundled 5G/4G Data | Unlimited Internet @ 6 Mbps |
4th | Purchased Data Top Up | Purchased Data Top Up |
5th | Basic Internet @ 64 kbps | Basic Internet @ 64 kbps |
When the customer is streaming YouTube, Facebook or Instagram, the unlimited bucket will be utilized first.
If the customer is using a 5G enabled device, when browsing the web or playing online games the Bonus 5G data bucket will be utilized first. Should there be no 5G service, the usage will be deducted from the main Internet quota bucket.
Once the unlimited FREEBIE bucket has been fully utilized, subsequent YouTube, Facebook or Instagram usage will be deducted from the 5G bucket if the customer is using a 5G enabled device. Otherwise, the main data bucket will be deducted.
Your 5G data usage will be deducted from the Bonus 5G Data datapool first before using the 5G/4G data.
Hotspot usage will be deducted from the bundled 5G/4G data bucket.
Amazing38 & Amazing58
Item | Amazing38 | Amazing58 |
Registration Fee | RM10 | RM10 |
Advance Payment | RM38 | RM58 |
Postpaid Plans | Amazing38 | Amazing58 |
Monthly Fee | RM38 | RM58 |
Data | 65 GB (20 GB + 1.5 GB daily data) | 90 GB (30 GB + 2 GB daily data) |
Voice Call | Unlimited Calls |
Utilisation | Data Usage | ||
Plan | Amazing8 | Amazing38 | Amazing58 |
1st | Purchased redVIDEO, redSOCIAL, redSTUDY, redMUSIC/day | redDAILY 1.5 GB/day | redDAILY 2 GB/day |
2nd | 2 GB bundled 4G LTE Data High Speed Data | Purchased redVIDEO, redSOCIAL, redSTUDY, redMUSIC | Purchased redVIDEO, redSOCIAL, redSTUDY, redMUSIC |
3rd | Purchased Data Top Up | 20 GB bundled 4G LTE Data High Speed Data | 30 GB bundled 4G LTE Data High Speed Data |
4th | Basic Internet @ 64 kbps | Purchased Data Top Up | Purchased Data Top Up |
5th | – | Basic Internet @ 64 kbps | Basic Internet @ 64 kbps |
redCALL
redDAILY
Amazing38 | Amazing58 |
1.5 GB per day | 2 GB per day |
Amazing58
Plan Name | Data Usage 25% or less | Data Usage 26% – 50% | Data Usage 51% – 75% | Data Usage 76% or more |
Amazing58 | RM12 | RM24 | RM36 | RM48 |
Amazing38
Plan Name | Data Usage 25% or less | Data Usage 26% – 50% | Data Usage 51% – 75% | Data Usage 76% or more |
Amazing38 | RM17 | RM14 | RM21 | RM28 |
redCALL
redDAILY
Amazing38 | Amazing58 |
1.5 GB per day | 2 GB per day |
Redress your complaints at the Consumer Forum Malaysia (CFM) www.complaint.cfm.org.my
Copyright © 2024 redONE Network Sdn Bhd 200301016674 (619094-D).
All rights reserved.
Redress your complaints at the Consumer Forum Malaysia (CFM) www.complaint.cfm.org.my
Copyright © 2024 redONE Network Sdn Bhd 200301016674 (619094-D). All rights reserved.