All prices stated exclude Service Tax.
* Unlimited data usage but when the monthly 4G LTE data quota is used up, the connection will be throttled to 64kbps, depending on the user’s location and prevailing network conditions.
** redDAILY 1GB and 1.5GB speed is uncapped.
*** Upon 100% utilisation of the bundled high-speed data, the subsequent usage will be charged at a Pay Per Use rate of RM0.10/MB. Customer may opt to purchase Data Top Up to continue surfing the Internet at high speed.
For Existing Customer (Loyalty Plan)
This promotion is a loyalty programme to reward existing redONE customers with a complimentary smartphone when they register a new supplementary line.
This promotion starts on August 2020 and is valid until further notice.
You can visit your nearest redONE Premier Shop, VPS, PNC Gold, redCOOP SA, redCOOP VPS, redCOOP PSA.
No. Prices displayed in this page exclude service tax (except for advance payment).
Yes.
This promotion is valid for RM50 and above, and RM38 and above master account customers with a tenure of over 12 months and a good payment record (Not barred or suspended in the past 3 months). Each eligible master account customer is allowed to sign up for one (1) new supplementary line (register new or port-in) to get one (1) FREE smartphone or purchase it at a discounted price.
The contract period for the supplementary line is for 24 months, while the contract period for the master account will be reset to 24 months.
For New Customer (Smart Plans)
This is an exclusive device and postpaid plan bundle promotion. You can get a FREE device or smartphone or purchase it at a discounted price when you subscribe to the redONE Smart68 or Smart38 plan.
This promotion starts from January 2022 until further notice.
You can sign up at any redONE Premier Shop, PNC Gold & redONE Branches.
All new personal and MNP port in numbers (excluding M2M).
No, you cannot. However, you can sign up for a new line or port in a number to enjoy this offer.
Yes, you will need to pay RM50 Registration Fee to sign up for the Smart68 or Smart38 plan.
There is no upfront payment required for the device(s). The device is given to you for FREE when you subscribe to a redONE Smart68 or Smart38 Postpaid plan.
Yes, this promotion is subject to a contract period of 24 months.
This is a subsidised device and Postpaid plan bundle promotion from redONE and the contract is to ensure that you will remain as a redONE customer for a set period of time.
Yes, you can. Smart68 and Smart38 Postpaid plans are available for all MNP port-in users (Except M2M customers).
You will need to go back to the redONE Branch or Partner that registered the port-in line for the refund.
No, you cannot upgrade your monthly data quota. However, you can purchase Data Top Up to enjoy the 4G LTE speed once you have fully utilised your plan’s monthly data quota.
You will incur the early termination penalty as per your signed contract.
Below table are the data utilization priority:
Utilisation | Data Usage | |
---|---|---|
Plan | Smart38 | Smart68 |
1st | redDAILY (1.5GB/day) | Purchased redVIDEO, redSOCIAL, FREE redSTUDY, redMUSIC |
2nd | Purchased redVIDEO, redSOCIAL, FREE redSTUDY, redMUSIC | 30GB bundled 4G LTE High Speed Data |
3rd | 20GB bundled 4G LTE High Speed Data | Purchased Data Top Up |
4th | Purchased Data Top Up | redDATA |
5th | Basic Internet @64kbps | Basic Internet @64kbps |
No, the information is not available in the redONE website. Please walk in to the nearest redONE Branch or redONE Partner to check on stock availability.
All device(s) comes with the standard 1-year manufacturer warranty period.
Yes, and the colours are subject to availability.
For any after sales enquiry, customers must refer to the manufacturer and visit an authorised Support Centre.
For Existing Customer (Master Line Upgrade)
This is a promotion to allow loyal redONE Postpaid Master Account customers to upgrade to a device bundle plans with an attractive device.
This promotion will begin on 11 September 2023 while stocks last.
You can sign up at any redONE Branch and redONE Premier Shop partners near you.
The Master Line customers with the following requirement are eligible:
Eligible Master line customers can upgrade their line to be eligible for 1 (one) complimentary smartphone.
No, Registration Fee is not required. However a one-time processing fee of RM50 will be charged to your redONE bill.
No, there is no advance payment required.
Yes, this promotion is subject to a contract period of 24 months.
Yes. You are allowed to change to any standard plans after you have fulfilled your contract term.
FREE Device
The device is given to you FREE and cannot be exchanged into cash.
No, the information is not available in the redONE website. Please walk in to the nearest redONE Branch and Premier Shop to check on stock availability.
All devices come with the standard 1 year manufacturer warranty period.
For any after sales enquiries, customers must refer back to the manufacturer and visit an authorised vivo Support Centre.
redCALL (SMART58, SMART38, SMART50, SMART68)
redCALL is a new Value-Added Service (VAS) that enables high voice usage customers to make unlimited voice calls to all networks in Malaysia.
No, the redCALL will be activated automatically once the SMART58, SMART38, SMART50 or SMART68 Postpaid plan is successfully activated or successfully ported-in.
No, you cannot terminate the redCALL service. It is bundled with the SMART58, SMART38, SMART50 and SMART68 Postpaid plan for you to enjoy unlimited calls to all networks in Malaysia.
The unlimited voice calls is valid for domestic calls in Malaysia only.
Yes. The unlimited voice calls include all domestic calls to mobile numbers and fixed line numbers in Malaysia. Calls to special numbers are excluded.
Yes, Fair Usage Policy of 100 hours per month is applicable.
You can continue to call other networks’ numbers at RM0.15 per minute for the remaining days of the calendar month.
redDATA (SMART50, SMART68)
redDATA is a Value-Added Service (VAS) that offers unlimited data @6Mbps.
No, the redDATA will be activated automatically once your SMART50 or SMART68 Postpaid plan is successfully activated. Subscription charges for individual partners may apply, if any.
No, you cannot terminate the redDATA service. It is bundled with the SMART50 or SMART68 Postpaid plan for you to enjoy unlimited data access in Malaysia.
No, only 1 active subscription is allowed in a month. However, you can purchase the Data Top Up to stream at high speed.
Customers can check the usage via 1App.
You can use the redDATA data anytime. The redDATA data will expire at the end of the month.
The speed of the redDATA data quota is capped at 3Mbps. You will need to use a 4G LTE compatible device to enjoy the 4G speed.
NEW LINE
Utilisation | Data Usage | |
---|---|---|
Plan | Smart38 | Smart68 |
1st | (redDAILY 1.5GB/day) | Purchased redVIDEO, redSOCIAL, FREE redSTUDY, redMUSIC |
2nd | Purchased redVIDEO, redSOCIAL, FREE redSTUDY, redMUSIC | 30GB bundled 4G LTE High Speed Data |
3rd | 20GB bundled 4G LTE High Speed Data | Purchased Data Top Up |
4th | Purchased Data Top Up | redDATA |
5th | Basic Internet @64kbps | Basic Internet @64kbps |
For Existing Customer (Loyalty Plan)
For Existing Customer (Master Line Upgrade)
redCALL (Smart58, Smart50 , Smart38 and Smart68 plan)
redDATA (Smart68, Smart50 plan)
redDAILY
SMART38 | SMART58 |
---|---|
1.5GB per day | 2GB per day |
Redress your complaints at the Consumer Forum Malaysia (CFM) www.complaint.cfm.org.my
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Redress your complaints at the Consumer Forum Malaysia (CFM) www.complaint.cfm.org.my