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Roam freely when you travel to 123 countries with redONE Postpaid at only RM39 daily!
*After the full high-speed quota is used, subsequent internet speed will be slowed down up to 256 kbps (FUP: 700 MB).
* For a full list of countries and their respective call charges, please check here.
*All prices stated exclude Service Tax, applicable only for redONE Postpaid users.
Powered by Celcom Axiata, our redONE users get to enjoy the same widest and best network coverage throughout Malaysia.
Visit one of our appointed agents or partners in your region.
International Roaming is a service where it allows you to use your mobile number to make and receive calls in countries or destinations while you are overseas.
You will need to pre-activate your roaming services before you travel overseas.
If you are a redONE customer for more than 6 months, you just need to call 1909 to speak to our Customer Care to activate your International Roaming service before you travel abroad. If you are a new redONE customer (less than 6 months), then you may be required to pay an additional RM300 deposit (refundable) to activate your International Roaming service. The additional deposit payment can be waived if you ported (MNP) your Postpaid number from another network, and you had been roaming previously.
Just follow the simple instruction below:
<International Access Code><Country Code><Area Code/Mobile Network Code><Mobile/Fixed Line Number>
Example:
To make a call to a Malaysian mobile number (e.g. 011 1073 3663), dial +601110733663
To manually select a network, please follow the steps below:
| iPhone | Go to:
|
| Android | Go to:
|
| BlackBerry | Go to:
|
Note: Steps may vary from one mobile phone to another
The charges are based on the roaming country and operator you selected.
No, the charging rates are standard depending on the country and operator you selected.
Yes, you will be charged if you answer any calls while you are roaming. The charges will vary according to the country of originating calls.
Yes, you can.
You are advised to contact our Customer Care at +603 8689 7800 to suspend your line in order to avoid any unauthorised usages.
Yes, you will be charged International Roaming service charges depending on the country and operator you selected.
Yes, these rates are applicable to supplementary line users with activated International Roaming service.
Changes in rates will be published in our website. Please check our website periodically to get the latest rates and promotions.
redONE reserves the right at its sole discretion to determine whether a subscriber is eligible for the international roaming service.
redONE and the operator of the visited foreign telecommunication services network shall not be liable for any loss or damage which the subscriber may sustain from or through the suspension/ termination/ interruption/ loss of or inability to use the international roaming service due to any cause whatsoever.
The subscriber of the international roaming service shall be subjected to all terms and conditions of this Agreement and such other terms and conditions as redONE shall deem fit to be imposed from time to time.
For data services, the subscriber’s monthly access fees only covers domestic data usage and does not include data usage overseas. For roaming service usage, international roaming charges applies.
The subscriber may request for a higher Credit Limit and redONE may grant the same at its discretion subject to conditions as redONE shall deem fit to impose.
The subscriber shall bear and pay all surcharges, exclude Service Tax, value-added taxes, and any other charges, taxes, exchange rate difference (if any) or such other sum as may be stipulated from redONE from time to time, incurred in using the international roaming service.
redONE does not make any warranty or representation that the subscriber’s mobile equipment will be able to utilise the international roaming service. Any inability of the subscriber’s mobile equipment to utilise international roaming service shall not annul this agreement or absolve, diminish or affect the subscriber’s liability to observe and perform his/her obligations herein.
The subscriber shall promptly report to redONE and in any case within 24 hours, any lost or stolen SIM Card or mobile equipment. Until such report has been received by redONE, the subscriber shall be liable for all charges incurred.
For the purposes of these terms and conditions, any reference to international roaming service shall include international data roaming services.
This offer’s terms and conditions shall be read in addition to the terms and conditions practiced by redONE (“Principal Terms & Conditions”) accepted by the Customer and shall be supplemental to the Principal Terms & Conditions. The Principal Terms and Conditions shall continue to apply and bind the Customer for purposes of this promotion.
Daily Data Roaming
Daily Data Roaming allows subscribers to enjoy Internet access while travelling abroad.
| Daily Data Roaming | |
|---|---|
| Price | RM39 |
| Data Allocation | 1 GB |
| Validity | 24 hours |
| Eligible Countries | 123 countries |
| Eligible Plan | All Postpaid plans |
No, you do not need to log on to a preferred operator.
You will be automatically activated upon data usage of more than 1 MB in the eligible countries. Please ensure to switch ON Data Roaming on your device setting.
Yes, you will be informed via SMS upon activation and 100% usage utilization.
This service allows customers to access mobile data services when abroad using foreign mobile networks, without having to pay high data roaming charges. The cost is capped at a flat daily rate.
Then standard data roaming rates will apply, which will be very expensive. Look for free WiFi hotspots instead.
The charging block is per 100 kb.
Yes, you can continue browsing without any additional charges at reduced speed of up to 256 Kbps until your pass expires (FUP 700 MB).
No. The Daily Data Roaming will expire automatically within 24 hours. If you do not wish to continue, please turn off data roaming from your device settings.
You are allowed to use the same Daily Data Roaming subscription for multiple countries (within the eligible countries list). For example, if you travel to Singapore & Thailand within a day, the Daily Data Roaming auto-activated in Singapore can be used in Thailand as well.
Click the button provided on the page above to see the full list of the selected countries.
Daily Data Roaming
The new RM39 Daily Data Roaming is valid from 1 September 2024.
This Daily Data Roaming is applicable to all new and existing redONE Postpaid customers.
Customer must remember to switch on data roaming to enjoy the promotion.
The Daily Data Roaming is a roaming service that comes with roaming internet quota of up to 1 GB at a flat rate of RM39 per day.
The quota allocated will be high-speed roaming internet.
After the full high-speed quota is used, the subsequent internet speed will be slowed down to 256 kbps (FUP: 700 MB).
Daily Data Roaming is based on Malaysian time zone from 12:00am to 11:59pm.
Any usage under RM10 will be charged as pay-per-use based on standard data roam charges. Subsequent usage greater than or equal to RM10 will be charged RM39. Upon 100% of the slowed down speed on FUP, data roaming service will be blocked.
The Daily Data Roaming is offered in partnership with network operators in the selected countries (“Participating Network Operators”). redONE Mobile reserves the right to delete, add or amend the list of Participating Network Operators in the selected countries from time to time.
This Daily Data Roaming shall be auto-renewed if data usage continues to be detected after 24 hours from the activation time. Customers may avoid auto-renewal and/or the charges by turning off their Data Roaming.
The Daily Data Roaming service will be automatically activated once the Customer reaches the foreign country, and the Daily Data Roaming service will continue to auto-renew every 24 hours with a RM39 flat rate charge as long as international roaming is enabled on the device of the Customer.
The Daily Data Roaming services shall be used outside of Malaysia and the Customer agrees to abide by and be subjected to all terms and conditions of use at all times and the usage terms of the Participating Network Operators.
Customers shall not use the Daily Data Roaming for commercial, non-personal or fraudulent use or gains. redONE Mobile reserves the right at any time at its absolute discretion and without any liability whatsoever to the Customer or any third party, to disconnect, interrupt, terminate, bar or suspend the Daily Data Roaming service to a Customer in the event of suspicious usage, illegal activities, suspected fraud or any other unusual activities that are not permitted under this Terms and Conditions.
There will not be any refund granted on unutilized Daily Data Roaming Quota upon termination at any point of time if the Customer deactivates International Roaming. The remaining Internet quota will be forfeited with immediate effect.
Redress your complaints at the Consumer Forum Malaysia (CFM) www.complaint.cfm.org.my
Copyright © 2024 redONE Network Sdn Bhd 200301016674 (619094-D).
All rights reserved.
Redress your complaints at the Consumer Forum Malaysia (CFM) www.complaint.cfm.org.my
Copyright © 2024 redONE Network Sdn Bhd 200301016674 (619094-D). All rights reserved.
