redONE Mobile Recycle & Reconnect Campaign

1. What is the Recycle & Reconnect Campaign by redONE Mobile?

   This campaign, open to all Malaysians and residents, aims to promote responsible e-waste recycling and reduce environmental pollution. It offers a safe, sustainable way to dispose of old electronic and electrical devices.

2. How is my personal data handled?

   Before handing over your devices, please back up and delete all personal information, and perform a factory reset. ERTH can also assist with data wiping services upon request. Additional charges may apply, so do confirm beforehand.

3. What types of e-waste can I recycle?

   You can recycle any electronic or electrical item that measures no larger than 50cm in any dimension and weighs less than 25kg. For a full list of accepted and non-accepted items, visit ERTH’s official website.

4. Is there a fee for doorstep collection in Klang Valley, Penang, and Johor Bahru?

   Doorstep pickup is FREE if you recycle at least three electronic/electrical items such as computers, flatscreens, smartphones, tablets, printers, or projectors, each meeting the size and weight requirements.

5. Will I be compensated for the e-waste I recycle?

   Yes. You can choose to either receive cash payment or donate the value of your recycled items. Payments are processed cashlessly by BlueBee Technologies Sdn Bhd (ERTH).

6. Where is the pickup service available?

   Home collection is currently available in Klang Valley, Penang, and Johor Bahru. If you’re located elsewhere in Peninsular Malaysia, you can still participate by opting for the post-in service.

7. What is the free post-in option?

   If you’re outside the collection areas, you can mail in your e-waste. After submitting your request online, ERTH will evaluate your items and send a free shipping label if suitable.

8. How do I post my e-waste?

   Once you receive the shipping label, pack your e-waste securely in a box (up to 30kg per box), attach the label, and drop it off at any Pos Malaysia branch.

9. How many items can I send via post-in?

   You must send a minimum of three devices (computer, flatscreen, smartphone, tablet, printer, or projector) that meet the size and weight criteria. There is no limit to the number of items as long as each box remains under 30kg.

10. How long does it take for ERTH to arrange pickup?

    An ERTH representative will contact you via WhatsApp within seven (7) days of your request to arrange a collection.

11. What’s the difference between “Urgent Collection” and “Scheduled Collection”?

    • Urgent Collection: ERTH will prioritize your request and arrange pickup as soon as possible, subject to availability.

    • Scheduled Collection: You can agree on a convenient time when contacted by the ERTH Hero.

12. What should I do if I haven’t heard from ERTH?

    If you have not been contacted within the timeframe, reach out to ERTH via email at hello@erth.app or WhatsApp at +6014 221 1446 with your Request ID.

13. Why should I recycle my e-waste through ERTH?

    ERTH is a government-authorized collector certified by the Department of Environment (Jabatan Alam Sekitar). They ensure that hazardous materials like lead and mercury are processed safely through licensed recycling facilities.

14. What happens after my e-waste is collected?

    Collected items are assessed and classified:

    • Grade A : Fully reusable

    • Grade B : Repairable

    • Grade C : Only recyclable Usable items are refurbished or sold to support future recycling efforts, while recyclables are processed by certified recycling centers.

15. What if I have more items than initially stated?

    Simply inform the ERTH Hero during scheduling or collection so that they can arrange for sufficient transportation.

16. What if I need to cancel my recycling request?

    If you wish to cancel, notify the ERTH Hero during the appointment scheduling. If you cancel after the Hero is already en route or on-site, cancellation fees may apply.

17. What if I mistakenly handed over the wrong device?

    Contact ERTH immediately (within 24 hours) at hello@erth.app or via WhatsApp at +6014 221 1446, quoting your Request ID. Retrieval is possible but will incur a service fee (RM250 plus delivery costs).

redONE Mobile Recycle & Reconnect E-Waste Campaign

The redONE Mobile e-Waste Recycling Campaign (“Campaign”) is organised by redONE Network Sdn Bhd (“redONE Mobile”) in collaboration with our official e-waste recycling partner. This campaign is open to all participants, whether redONE Mobile customers or non-customers, including individuals, corporations, firms, sole proprietorships, or societies (“Participants”), to safely recycle their electronic waste (“e-waste”).

Definition of e-Waste

For the purpose of this Campaign, “e-waste” refers to broken, non-working, used and/or obsolete electronic or electrical devices (e.g. computers, flatscreen TVs, smartphones, tablets, printers, projectors), as listed on the campaign’s official webpage. Items must also meet the following criteria:

• No larger than 50cm (L) x 50cm (W) x 50cm (H)

• No heavier than 25kg

• Not classified as “scheduled waste” under the Environmental Quality (Scheduled Wastes) Regulations 2005

Note: If an item exceeds any of the specified size dimensions, it will not qualify as eligible e-waste for recycling under this campaign.

Participation

• Participation is voluntary.

• By submitting a recycling request or taking part in this campaign, participants are deemed to have read, understood, and agreed to these Terms & Conditions.

How to Participate

1. Submit a Request

   Participants must register and submit a recycling request form through the official campaign page at [redONE Mobile’s website] or through other authorised redONE Mobile digital platforms.

2. Scheduling the Collection

   Upon submission, our recycling partner will contact the participant within seven (7) days to arrange collection.

   • Free Pickup : If you’re recycling 3 or more eligible items, doorstep collection will be arranged at no cost.

   • Paid Pickup : For fewer than 3 items, a pick-up fee may apply. This will be agreed upon between the participant and our e-waste partner before any collection is scheduled.

3. Option to Receive Payment

   If the participant selects the “Pay me” option in the form, the e-waste partner will assess the items and offer cash rewards via online bank transfer or e-wallet. Payment terms and rates are listed on the e-waste partner’s site at https://erth.app.

Collection Coverage

• Doorstep collection is currently available in Klang Valley, Penang, and Johor Bahru, with potential expansion to other areas as announced on the campaign webpage.

Data Security

Participants must:

• Remove any SIM cards, memory cards, and

• Perform a factory reset on their devices prior to handover.

Requests for data wiping assistance may be fulfilled by our partner, but are subject to additional charges.

General Terms

• In case of disputes relating to this campaign, redONE Mobile’s decision will be final and binding. No correspondence will be entertained.

• redONE Mobile reserves the right to amend, change, or cancel any part of this campaign or its terms without prior notice.

• These terms are governed by the laws of Malaysia, and any disputes shall fall under the exclusive jurisdiction of the courts of Malaysia.

For more details, please refer to our FAQ.