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Personal Financing Exclusively
for redONE Mobile Customers
Everything is easier with redCASH Personal Financing!
You only need to follow these 4 simple steps to apply for your personal loan with a 24-hour loan approval period!
Provided by Celcom Axiata, our redONE users get to enjoy the same widest and best network coverage throughout Malaysia.
Visit one of our appointed agents or partners in your region.
| Loan Amount (RM) | Monthly Instalment | |||
|---|---|---|---|---|
| 6 | 12 | 18 | 24 | |
| 1,000 | 182 | 99 | 71 | 57 |
| 2,000 | 364 | 197 | 142 | 114 |
| 3,000 | 545 | 295 | 212 | 170 |
| 4,000 | 727 | 394 | 283 | 227 |
| 5,000 | 909 | 492 | 353 | 284 |
| 6,000 | 1,090 | 590 | 424 | 340 |
| 7,000 | 1,272 | 689 | 494 | 397 |
| 8,000 | 1,454 | 787 | 565 | 454 |
| 9,000 | 1,635 | 885 | 635 | 510 |
| 10,000 | 1,817 | 984 | 706 | 567 |
| No. | For Individual Salaried Employee | For Individual Self-Employed |
|---|---|---|
| i. | Completed Online Application Form | Completed Online Application Form |
| ii. | Copy of NRIC (Both Sides) | Copy of NRIC (Both Sides) |
| iii. | Latest 3 months of salary slip | Latest Form B/BE with official tax receipt |
| iv. | Latest 3 months of bank statement (monthly salary credited or other credited income) | Business registration Certificate for Sole-Proprietor or Partnership |
| v. | Latest EPF Statement OR Form EA OR Form B/BE with official tax receipt (optional) | Form 9, 24, 49 for private limited company Sdn. Bhd. |
| vi. | Latest 3 consecutive months bank statements |
Disclaimer: RED ONE NETWORK SDN BHD is registered agent of Zurich General Insurance Malaysia Berhad. The benefit(s) payable under Loan Protection Plan product is protected by PIDM up to limits. Please refer to PIDM’s TIPS Brochure or contact Zurich General Insurance Malaysia Berhad or PIDM (visit www.pidm.gov.my).
redCASH Personal Loan’s Terms and Condition
1. USE OF SERVICE
1.1. The person applying for the redCASH product (“the Applicant” or “the Customer/s”) agrees that these terms shall be binding on the Applicant and govern the use of the redCASH granted by redONE Mobile
1.2. redCASH eligibility as following:
1.2.1. Exclusive for redONE Postpaid Customers more than 6 months
1.2.2. Individual of Malaysian citizen aged between 18 – 60 years old
1.2.3. Private Sector Employee, Government Servant or Self-Employed
1.3. Supporting documents for redCASH application as following:
| For Individual Salaried Employee | For Individual Self-Employed |
|---|---|
| Completed Online Application Form | Completed Online Application Form |
| Copy of NRIC (Both Sides) | Copy of NRIC (Both Sides) |
| Latest 3 months of salary slip | Latest Form B/BE with official tax receipt |
| Latest 3 months of bank statement (monthly salary credited or other credited income) | Business registration Certificate for Sole-Proprietor or Partnership |
| Latest EPF Statement OR Form EA OR Form B/BE with official tax receipt (optional) | Form 9,24,49 for private limited company Sdn.Bhd. |
| Latest 3 consecutive months bank statements |
1.4. redCASH application at minimum loan amount is at RM1,000.00 to maximum RM10,000.00
1.5. The fixed interest rate is at 1.5% per month or 18% per annum
1.6. The minimum loan tenure is from 6 months up to maximum 2 years (24 months)
1.7. For the avoidance of doubt, the approved loan amount, interest rate and the repayment period may not necessarily be the same in the applied loan application as its subject to final approval from redCASH
1.8. Any difference between the loan amount, interest rate or due date, as the case may be finally approved by the redCASH shall not affect the validity of these terms and the loan agreement
1.9. Applicant affirms that all information provided in the application form and the supporting documents submitted through redCASH‘s website, application form or any other accredited channels are true and correct. As such Applicant hereby consents that:
1.9.1. redCASH will validate such submission with available information on the applicant’s accounts, credit information and/or other status checks from applicable entities, e.g. redONE Mobile and authorised Credit Reporting Agencies in Malaysia or any other regulatory institution
1.9.2. The Applicant agrees that the loan application data provided can be used by redCASH to pre-fill any of the Applicant’s future loan application
1.9.3. Any incorrect information, misrepresentation, misleading information that if provided and known will result to delay or rejection of the application
1.9.4. redCASH has the right to cancel/decline the application if reply or feedback has not been received within the specified period of time
1.9.5. redCASH retains the sole right to approve, decline, modify, change, increase or decrease your loan application without any liability to the Applicant
1.9.6. redCASH also has the right to offer Applicant different loan product features or services
1.9.7. redCASH have absolute right to retain on all the provided supporting documents or information as permissible under the regulations retention period
2. ACCEPTANCE OF APPROVED LOAN APPLICATION
2.1. Upon approval of the redCASH application, the Applicant will be notified by email for online attestation and e-sign loan agreement process
2.2. The validity of the approval is at maximum 30 business days from the approval date
2.3. You may need re-apply a new loan application if you are failed to complete the online attestation and the e-sign process within the specified time mentioned in 2.2
2.4. The signed stamped agreement together with the stamp certificate will be sent to your registered email address and deemed to be served upon successful transmission of the email
3. LOAN DISBURSEMENT
3.1. All approved loan amount will be disbursed to your Personal Saving or Current Account provided in the application form
3.2. Processing Fee of RM50.00 and 0.5% of the approved loan amount for stamp duty (as per Stamp Act 1949) will be deducted upon loan disbursement
3.3. Any incorrect bank information provided in the application form may result to delay or rejection of electronic payment or bank transfer to your bank account
3.4. The accuracy of the bank information is also your responsibility and redCASH will not hold any liability for any reason of the rejection or wrong bank account number that omitted by you
4. LOAN REPAYMENT
4.1. Your monthly instalment amount, due date, repayment period and first instalment commencing date will be as stipulated in the loan agreement
4.2. Repayment method is available via Online Banking through Direct Debit, FPX or JomPAY
4.3. redCASH reserved the right of the payment allocation on each repayment without any notice to you
4.4. A receipt on each payment will be generated and made available at your redCASH‘s account
4.5. Early settlement will not have any changes on the balance principal or interest payable under your loan agreement, you are required to pay the total outstanding of the remaining instalments including any other accrued charges or/and accrued late payment interest outstanding (if any)
4.6. If applicable, any excess payment of RM10.00 or less made upon the settlement of your redCASH Personal Loan account shall be treated as an administrative fee. For excess payments exceeding RM10.00, you may request a refund by providing your loan account details, payment transaction information and bank account details to redONE Mobile. This information is required for verification prior to processing the refund to your bank account.
5. DEFAULT OF INSTALLMENT
5.1. In the event of you have defaulted on repayments, redCASH shall be entitled to enforce or exercise any right under the loan agreement, collections and recovery, legal action including reporting to credit bureaus
5.2. redCASH may be at any own discretion to suspend or terminate any other services within redONE Mobile Group, e.g. barred/termination of redONE mobile services
6. LATE PAYMENT INTEREST
6.1. In addition to the interest payable under the loan agreement, you are hereby further agree to pay late payment interest at the rate of 8% per annum on any/or each overdue instalment after the due date
7.GOVERNING LAW
7.1. You hereby agree have read, understood and agreed to be bound by these terms herein and redONE Mobile’s Privacy Policy shall be read together as an entire loan agreement
7.2. These terms herein may be varied, added to, deleted or amended from time-to-time and will be updated at redCASH‘s website and shall be governed and construed in accordance with the laws of Malaysia
1. What is redCASH-i Personal Financing?
redCASH-i is an unsecured Islamic Personal Financing facility provided by RED ONE NETWORK SDN BHD (“redONE”). It offers a fully digital Syariah-compliant financing that applied with Shariah concept known as Commodity Murabahah and is Certified by Masryef Advisory Sdn Bhd.
Commodity murabahah is a murabahah contract via tawarruq arrangement. Murabahah is a cost-plus profit sale contract whereby the seller expressly mentions the cost of goods sold and sells it to a buyer by adding a mutually agreed profit that can either be in lump sum or through an agreed ratio or profit to be charged over the cost. Payment for this sale transaction can be made by buyer to seller on deferred basis e.g., monthly basis. For this facility, the seller is RED ONE NETWORK SDN. BHD. (200301016674 (619094-D)) (redONE) and the Customer is the buyer.
Tawarruq is a financing arrangement whereby the customer will obtain cash through series of sales transactions which include; redONE Mobile to purchase commodity from the commodity suppliers (1st sale) and sell it to customer (2nd Sale) and subsequently the customer will sell it to third party (3rd sale) and obtain the cash. All of these sale transactions will be conducted on the Shariah compliant commodity trading platform.
2. What are the benefits of redCASH-i Personal Financing?
redONE Mobile provides access of financing to the underserved markets and offers the following benefits:
3. Who is eligible to apply for a personal financing under redCASH-i?
Currently, redCASH-i personal financing is offered exclusively to redONE Mobile existing mobile customers. Therefore, you need to be a redONE mobile user and meet the following criteria:
4. What is the minimum and maximum financing amount that I can receive?
The minimum financing amount is RM1,000, while the maximum is RM10,000. The approved financing amount is subject to credit evaluation.
5. What is the minimum and maximum financing tenure that I can choose from?
The minimum financing tenure is 6 months, and the maximum is 2 years (24 months).
6. Is there any processing fee, stamp duty or any other charges?
Yes, there will be minimal charges apply for all approved financing. These charges are:
7. What is the profit rate offered?
The profit rate offered is fixed at 1.5% per month or 18% per annum. Below is the estimated payment plan table for your reference:
| Financing Amount (RM) | Monthly Instalment | |||
|---|---|---|---|---|
| 6 | 12 | 18 | 24 | |
| 1,000 | 182 | 99 | 71 | 57 |
| 2,000 | 364 | 197 | 142 | 114 |
| 3,000 | 545 | 295 | 212 | 170 |
| 4,000 | 727 | 394 | 283 | 227 |
| 5,000 | 909 | 492 | 353 | 284 |
| 6,000 | 1,090 | 590 | 424 | 340 |
| 7,000 | 1,272 | 689 | 494 | 397 |
| 8,000 | 1,454 | 787 | 565 | 454 |
| 9,000 | 1,635 | 885 | 635 | 510 |
| 10,000 | 1,817 | 984 | 706 | 567 |
8.What are the documents required to apply for redCASH-i Personal Financing?
| No. | For Individual Salaried Employee | For Individual Self-Employed |
|---|---|---|
| i. | Completed Online Application Form | Completed Online Application Form |
| ii. | Copy of NRIC (Both Sides) | Copy of NRIC (Both Sides) |
| iii. | Latest 3 months of salary slip | Latest Form B/BE with official tax receipt |
| iv. | Latest 3 months of bank statement (monthly salary credited or other credited income) | Business registration Certificate for Sole-Proprietor or Partnership |
| v. | Latest EPF Statement OR Form EA OR Form B/BE with official tax receipt (optional) | Form 9,24,49 for private limited company Sdn.Bhd. |
| vi. | Latest 3 consecutive months bank statements |
9. What is the process for redCASH-i loan application?
10. How long is the approval process after application is successfully submitted?
The approval process is as fast as 1 business day depending on accuracy of the application details. For the avoidance of doubt, the approved financing amount, profit rate and the payment period may not necessarily be the same as the applied financing. The approved financing is depended on the debt-service-ratio (DSR) calculation of an applicant.
11. Will I be notified if my application is approved or declined?
You will be notified via email on your financing application status. If your financing is approved, the notification will be with instructions to review the approved financing details, perform Direct Debit enrolment, review and signing the financing agreement digitally.
12. How fast can I obtain the fund?
After you completed signed the financing agreement, it will take around 3 to 7 business days for the approved financing amount to be deposited into your personal bank account. (Wakalah Fee of RM20.00, Processing fee of RM30.00 and Stamp Duty fee will be deducted upon financing disbursement).
13. How much is the Late Payment Charges?
You are obliged to pay the monthly payment on or before the due date stated in your financing agreement. Failure to pay payment in full or on time will be charged with late payment charge at the rate of 1% per annum on any/or each overdue payment after the due date.
Illustration:
Late Charges = Overdue Payment Amount x Late payment charges 1%/365 x (no of days overdue (Date Paid – Due Date))
Example: Late Payment Charge = RM 567 x 1%/365 x (1 day overdue) = RM 0.02
14. Can I do Early Settlement and is there any Early Settlement Fee?
Yes, you can. You just need to send email on your request to careline@redone.com.my and we will provide you the settlement amount on your desired date of settlement. Please take note that early settlement of the financing will not have any changes on the total remaining instalments outstanding, including any late payment charges.
15. Can I request a refund for excess payments on my redCASH-i financing account?
Yes, you may be eligible for a refund, depending on the excess amount. Any excess payment of RM10.00 or less made upon the settlement of your redCASH-i Personal Financing account shall be treated as an administrative fee.
For excess payments above RM10.00, you may request a refund. You are required to provide your financing account details, payment transaction information and bank account details to redONE for verification prior to processing the refund to your bank account.
Submit your refund request [HERE].
16. How is the monthly payment calculated?
The monthly payment is calculated based on the following formula:
Monthly Payment = (Financing Amount x Tenure (Months) x Fixed Profit Rate per month + Financing Amount) / Tenure (months)
17. How can I pay the monthly payment?
Payment can be made in many convenient ways:
18. What is Direct Debit?
Direct Debit is a convenient way for you to pay your monthly payments. It authorises RED ONE NETWORK SDN BHD to collect your monthly financing payment automatically from your debit card/bank account according to your payment schedule.
19. How do I sign up or update for Direct Debit?
Step 1: Login to redCASH-i Account
Step 2: Click on “Update Direct Debit” and key in your debit card details
Step 3: Perform a one-time successful payment transaction to activate your Direct Debit. (Note: RM1.00 will be charged/deducted for verification purpose and will be refunded to your financing agreement)
20. What should I do if my Direct Debit payment is unsuccessful?
An SMS will be sent to you upon unsuccessful deduction for the first attempt and a total of 2 subsequent attempts will be made. Once all attempts failed, you need to manually make payment for the lapsed months.
21. When will my first payment commence after my financing is approved?
Your first payment will commence after 30 days from the date of your agreement signing. Your monthly payment amount, due date, payment period and first payment commencement date will be as stipulated in your financing agreement and/or the Payment Schedule available at your redCASH-i‘s account.
22. What is redCASH-i Takaful plan?
This product is exclusively offering to redONE Mobile customers. This product provides financial security as to repay your financing outstanding amount in the event of death or disablement caused solely and directly by a sudden, unforeseen and fortuitous event that happens unexpectedly. This product is underwritten by Zurich General Takaful Malaysia Berhad.
Disclaimer: RED ONE NETWORK SDN BHD is registered agent of Zurich General Takaful Insurance Malaysia Berhad. The benefit(s) payable under Financing Protection Plan product is protected by PIDM up to limits. Please refer to PIDM’s TIPS Brochure or contact Zurich General Takaful Insurance Malaysia Berhad or PIDM (visit www.pidm.gov.my).
23. Where can I get more information?
Kindly email us at careline@redone.com.my or call us at 1909* Or 1300 11 0088* to speak to any of our officer.
1.1. The terms and conditions herein (“Terms and Conditions”) shall apply and bind the approved applicant (“Applicant”) who has been granted with the redCASH-i Financing Facility (“Facility”) by Red ONE Network Sdn Bhd (“redONE”)
1.2. The Applicant hereby agree have read, understood and agreed to be bound by these terms herein and redONE Mobile’s Privacy Policy shall be read together as an entire financing agreement
The Applicant hereby undertakes that the Applicant shall use the Facility solely for the purpose specified by the Customer in the redCASH-i Application Form (“Application Form”)
3.1. The Facility is an unsecured financing facility and is based on Shariah principle of Commodity Murabahah
3.2. redCASH-i eligibility as following:
3.3. Mandatory supporting documents for redCASH-i application as following:
| For Individual Salaried Employee | For Individual Self-Employed |
|---|---|
| Completed Online Application Form | Completed Online Application Form |
| Copy of NRIC (Both Sides) | Copy of NRIC (Both Sides) |
| Latest 3 months of salary slip | Latest Form B/BE with official tax receipt |
| Latest 3 months of bank statement (monthly salary credited or other credited income) | Business registration Certificate for Sole-Proprietor or Partnership |
| Latest EPF Statement OR Form EA OR Form B/BE with official tax receipt (optional) | Form 9,24,49 for private limited company Sdn.Bhd. |
| Latest 3 consecutive months bank statements |
3.4. redCASH-i application at minimum financing amount is at RM1,000.00 to maximum RM10,000.00
3.5. The fixed profit rate is at 1.5% per month or 18% per annum
3.6. The minimum financing tenure is from 6 months up to maximum 2 years (24 months)
3.7. For the avoidance of doubt, the approved financing amount, profit rate and the payment period may not necessarily be the same in the applied financing application as its subject to final credit assessment results and approval from redONE Mobile
3.8. Any difference between the financing amount, profit rate or due date, as the case may be finally approved by the redONE Mobile shall not affect the validity of these terms and the financing agreement
3.9. Applicant affirms that all information provided in the application form and the supporting documents submitted through redCASH-i‘s website, application form or any other accredited channels are true and correct. As such Applicant hereby consents that:
4.1. Upon approval of the redCASH-i application, the Applicant will be notified by email to review the financing agreement and e-sign the financing agreement
4.2. The validity of the approval is at maximum 30 business days from the approval date
4.3. You may need re-apply a new financing application if you are failed to complete acceptance of the approved financing amount and/or e-sign the financing agreement within the specified time mentioned in 4.2
4.4. The signed stamped financing agreement together with the stamp certificate will be sent to your registered email address and deemed to be served upon successful transmission of the email.
5.1. All approved financing amount will be disbursed to your Personal Saving or Current Account provided in the application form
5.2. A processing fee of RM30.00, Wakalah fee of RM 20.00, stamp duty and/or Takaful contribution (if applicable) will be deducted upon financing disbursement
5.3. Any incorrect bank information provided in the application form may result to delay or rejection of electronic payment or bank transfer to your bank account
5.4. The accuracy of the bank information is also your responsibility and redCASH-i will not hold any liability for any reason of the rejection or wrong bank account number that omitted by you
6.1. The monthly instalment amount, due date, payment period and first instalment commencing date will be as stipulated in the Applicant’s financing agreement
6.2. The default instalment payment method is Direct Debit. Other available payment methods available via Online Banking through FPX or JomPAY
6.3. redCASH-i reserved the right of the payment allocation on each payment without any notice to the Applicant
6.4. A receipt on each payment will be generated and made available at the Applicant’s redCASH-i‘s account
6.5. Partial or early settlement will not have any changes on the balance principal or profit rate payable under the financing agreement, the Applicant is required to pay the total outstanding of the remaining instalments including any other accrued charges or/and accrued late payment charge outstanding (if any)
6.6. If applicable, any excess payment of RM10.00 or less made upon the settlement of your redCASH-i Personal Financing account shall be treated as an administrative fee. For excess payments exceeding RM10.00, you may request a refund by providing your financing account details, payment transaction information and bank account details to redONE Mobile.
Facility Monthly Instalment is derived based on the formula: –
MI = [(P*I*T) + P]/M
Where, MI = Monthly Instalment; P = Financing Amount; I = Profit Rate per annum; T = Facility Tenure in years; M = Facility Tenure in months
The respective profit rate(s) applicable to the Facility as stated in the Payment Schedule, which expression shall, wherever the context so permits, include any and such other rate which redONE Mobile may at any time or from time to time, stipulate at the time of entry into the Commodity Murabahah transactions.
9.1. Without prejudice to redONE Mobile’s right to recall the Facility with prior notice on demand, redONE Mobile shall be entitled, at its absolute discretion, to recall the Facility and demand payment of the indebtedness upon the occurrence of any of the following events:
9.2. In the event of Applicant have defaulted on payments, redONE Mobile shall be entitled to enforce or exercise any right under the financing agreement, collections and recovery, legal action including reporting to credit bureaus
9.3. In addition to the above, redONE Mobile reserves the right, at its sole discretion, to suspend or terminate any other services within redONE Mobile Group, including but not limited to the suspension or termination of redONE mobile services in the event of any payment default by the Applicant
10.1. In addition to the profit rate payable under the financing agreement, the Applicant hereby further agree to pay late payment charge at the rate of 1% per annum on any/or each overdue instalments after the due date
10.2. Any reminder letter or notices shall be deemed to have been duly served if sent to the Applicant via any digital communication channels or email to the email address(es) specified in the application form or financing agreement.
The use of the Facility is subject to the terms and conditions herein contained. Subject to compliance with Shariah principles, redONE Mobile reserves the right at any time to add, alter, delete, modify, change or vary all or any of those terms and conditions stated herein. Such alteration, deletion, modification, change, variations, revisions or additions will become effective once they are displayed in the redCASH-i’s website. Applicant agrees to comply with all revised and additional regulations.
redONE Mobile is entitled to monitor and record for its own purposes, any call(s) made with the Applicant at redONE Mobile’s absolute discretion without notice to or further approval from the Applicant. The Applicant agrees that redONE Mobile shall be entitled to use such recordings and transcripts thereof as evidence in any disputes.
redONE Mobile shall be entitled at any time without the consent of the Applicant to assign the whole or any part of its rights or obligations hereunder with or without notice to the Applicant.
Time wherever mentioned shall be deemed to be the essence of these Terms and Conditions.
These Terms and Conditions shall be governed by the laws of Malaysia.
Note: In the event of discrepancy, ambiguity and conflict in interpreting any term or condition, the English version shall prevail and supersede the Bahasa Malaysia version.
Redress your complaints at the Consumer Forum Malaysia (CFM) www.complaint.cfm.org.my
Copyright © 2024 redONE Network Sdn Bhd 200301016674 (619094-D).
All rights reserved.
Redress your complaints at the Consumer Forum Malaysia (CFM) www.complaint.cfm.org.my
Copyright © 2026 redONE Network Sdn Bhd 200301016674 (619094-D). All rights reserved.
