General

1. Is this a shared quota plan?
   No. Each line has its own dedicated data quota.
2. What is the maximum total allocation?
   Up to 1,000GB across all lines.
3. Can quota profiles be mixed?
   Yes, subject to eligible profiles and the 1,000GB limit.
4. Is a Main Line mandatory?
   Yes. Every postpaidFAMILY account must have one Main Line.
5. Can existing customers upgrade?
   Yes, eligible existing postpaid customers may migrate.
6. Can quota be changed after activation?
   No. Selected quota cannot be changed after activation.
7. Can I change the data quota bundled with my postpaidFAMILY plan?
   Yes. To change the bundled quota, the existing postpaidFAMILY Member Line must first be terminated, subject to the Master Account having sufficient remaining quota in the billing system. The Master Account will then need to re-register the Member Line with the new quota profile, provided the requested quota is available.

postpaidFAMILY Plan

1. What is the new postpaidFAMILY enhancement?
   The new postpaidFAMILY enhancement allows customers to customize data allocation for both Main Line and Member Lines with a total combined allocation of up to 1,000GB. Each line receives its own dedicated quota.
2. Is this a shared quota plan?
   No. This plan does not support shared quota consumption. Each line has its own dedicated data quota allocation.
3. What is the maximum total data allocation allowed?
   The maximum combined allocation across all lines is 1,000GB.
4. Can customers customize quota for each line?
   Yes. Customers may assign different quota profiles to Main Line and Member Lines based on their usage needs.
5. Can customers mix different quota profiles?
   Yes. Customers may mix and match eligible quota profiles as long as the total combined allocation does not exceed 1,000GB.
6. Can the total allocation exceed 1,000GB?
   No. System validation will reject any configuration exceeding 1,000GB total allocation.
7. Are all quota combinations allowed?
   Only eligible combinations within:
   • Allowed quota profiles.
   • Maximum line entitlement.
   • Total allocation limit.

   will be accepted.

8. What are the available postpaidFAMILY plans?
   Below are the available postpaidFAMILY plans:

   Plan	Number of Lines
   postpaidFAMILY 98	1 Main Line + Up to 2 Member Lines
   postpaidFAMILY 108	1 Main Line + Up to 3 Member Lines
   postpaidFAMILY 128	1 Main Line + Up to 4 Member Lines

9. Is Main Line mandatory?
   Yes. Every postpaidFAMILY account must have one Main Line.
10. How many Member Lines can customers add?
    Depends on the subscribed plan:
    • postpaidFAMILY 98 → Up to 2 Member Lines.
    • postpaidFAMILY 108 → Up to 3 Member Lines.
    • postpaidFAMILY 128 → Up to 4 Member Lines.
11. How will billing work?
    Billing will remain consolidated under the Main Line account.
12. Will customers see quota allocation for each line?
    Yes. Each line’s dedicated quota allocation will be visible.
13. Can customers add or remove Member Lines later?
    Yes, subject to plan eligibility and validation rules.

Plan Upgrade to postpaidFAMILY

1. Can existing customers migrate into postpaidFAMILY?
   Yes. Eligible existing postpaid customers may migrate into:
   • postpaidFAMILY 98
   • postpaidFAMILY 108
   • postpaidFAMILY 128
2. Will customers keep their existing number during migration?
   Yes. Customer MSISDN will remain unchanged during migration.
3. Is there any fee for migration?
   Yes. A RM10 administrative fee will be charged for each successful change plan request into postpaidFAMILY.
4. Can customers change back to standard postpaid plans?
   No. Direct migration from postpaidFAMILY to standard non-family plans is not allowed unless all Member Lines are removed or terminated.
5. What should partners explain to customers?
   Partners should explain:
   • Each line has a dedicated quota.
   • Customers may customize quota allocation.
   • Total allocation must not exceed 1,000GB.
   • Different family members can have different quota sizes.
6. What happens if the partner selects more than 1,000GB?
   System validation will reject the configuration.
7. What happens if the partner exceeds the maximum Member Lines?
   System validation will prevent activation.
8. Can the partner modify quota allocation after activation?
   Subject to change plan and quota management policies.
9. What happens if the upgrade fails?
   Customer will remain on the existing plan and no quota changes will be applied.

Member Lines

1. What is the benefit for postpaidFAMILY Member Lines?
   New Member Lines will be bundled with UNLIMITED calls within Malaysia.
2. How much does the new redCALL service cost?
   It is FREE for the first 5 years. From the 61st month onwards, a monthly fee of RM10 will apply.
3. Is this new benefit available to my existing Member Lines?
   No. This offer is only valid for Member Lines activated on or after 1 October 2025. Member Lines activated before this date are not eligible.
4. Is the redCALL service mandatory?
   Yes. It is a mandatory Value Added Service (VAS) for all new Member Lines activated from 1 October 2025 onwards.
5. What is included in the unlimited calls with redCALL?
   The unlimited calls include:
   • Calls to all Malaysian mobile numbers
     (including redONE Postpaid & Prepaid).
   • Calls to all Malaysian fixed line numbers.
6. What is NOT included in the unlimited calls?
   The following are excluded:
   • Calls to special numbers (1300, 1700, 1600, 1MOCC).
   • Calls to premium and special rate numbers.
   • Video calls.
   • International (IDD) calls.
7. How does the billing for redCALL work?
   The service automatically renews on the 1st of every month.
8. Are there any usage restrictions?
   Yes. The unlimited calls are for personal use only. They must not be used for:
   • Re-selling, renting, or commercial purposes.
   • Call rerouting devices, software, or auto dialers.
   • Call centres, telemarketing, or conference calling.
   • Continuous, automated, or machine-to-machine communication.
9. I have an older postpaidFAMILY plan. What happens to my account?

   Accounts created before 1 October 2025 will remain on their old plans. Your existing Member Lines will not get redCALL. If you have not used all your allocated Member Lines, any new ones you add after 1 October 2025 will be on the new plan and will include redCALL. This means a single family plan can have a mix of old and new Member Lines.
   Example:
   Main Line: 500GB plan

   • Member Line 1 (old):
     200GB plan (activated before 1 Oct, without redCALL).
   • Member Line 2 (new):
     300GB plan (activated after 1 Oct, with redCALL).
10. My Member Line was activated just before the change (e.g., on 22 Sept 2025). Can I get this offer?
    No. The offer is only for activations on or after 1 October 2025. The only way to get the offer for an existing number would be to terminate the current Member Line and replace it with a new one, provided you have not exceeded your total allocation.

The postpaidFAMILY plan is available in three (3) plan options, allowing customers to customise the data allocation for the Main Line and Member Lines, with a total combined allocation of up to 1,000GB. Each line receives its own dedicated data quota based on the selected allocation.

postpaidFAMILY Main Line

Early Termination Fee

1. Main Line Requirement:
   Every postpaidFAMILY account requires one (1) active Main Line (also referred to as Principal Line). Main Line subscription must be completed at initial registration or MNP port-in before adding Member Lines.
2. Billing Information:
   All charges, fees, and usage under the postpaidFAMILY account including its associated Member Lines shall be consolidated and billed directly under the Main Line account.
3. Data Quota Allocation:
   Each line under the postpaidFAMILY plan will have its own dedicated data quota. Customers may customize the data quota allocation for the Main Line and Member Lines according to their preference, subject to a maximum total allocation of 1,000GB across all lines. Different lines may be allocated different data quota amounts.
4. Post-Activation Quota Fixity:
   Once activated, the selected quota profile is strictly fixed and non-transferable. Subscribers cannot alter, downgrade, or upgrade their selected quota.
5. Quota Eligibility & Restrictions:
   Quota combinations are limited to authorized configurations. Requests will only be accepted if they fall within the designated quota profiles, maximum line entitlements, and total allocation limits.
6. Plan Changes:
   Eligible existing postpaid customers may migrate into postpaidFAMILY plans.
7. Termination Impact:
   If the Main Line is terminated, all associated Member Lines under the same billing account will also be automatically terminated.

postpaidFAMILY Member Lines

* 1 – FREE for first 60 months.

1. postpaidFAMILY Member Lines are supplementary lines that can be added under postpaidFAMILY Plans.
2. Member Lines can be activated anytime later after Main Line is activated.
3. Add or replace Member Lines can be done anytime via any redONE Partner outlet, official store or Postpaid 1App.
4. Effective 1 October 2025, all newly activated Member Lines will include FREE unlimited calls within Malaysia for the first 60 months.
5. From the 61st month onwards, a fee of RM10/month will apply for the Member Lines activated from 1st October 2025 onwards.
6. Each Member Line comes with its own bundled high-speed data quota. Once the quota is used up, speeds will be reduced to 64kbps. If you’d like to continue using high-speed internet, you can purchase a Data Top-Up.
7. Member Lines do not receive separate bills—charges are managed under the Main Line account.
8. Member Lines cannot be upgraded or downgraded individually.
9. Member Lines cannot be promoted to become Main Lines.
10. Member Lines cannot be removed, only terminated & replaced.

Data Usage

1. Peer-to-peer (P2P) sharing isn’t supported on this plan.
2. Each line operates under its individually assigned high-speed data quota. Data quota is strictly non-transferable between lines.
3. Upon 100% utilization of a line’s allocated high-speed data quota, internet speeds for that line will be throttled to a maximum of 64kbps until next billing cycle.
4. Subscribers requiring high-speed connectivity after exhausting their assigned quota may purchase Data Top-Up.
5. All bundled data quotas, hotspot usage, and voice minutes are intended exclusively for domestic usage within Malaysia and are not valid while international roaming.

Migration and Upgrades

1. Eligible existing postpaid customers may migrate into any of the following plans:
   • postpaidFAMILY 98
   • postpaidFAMILY 108
   • postpaidFAMILY 128
2. Customers will retain their existing mobile number (MSISDN) without change during the migration process.
3. A non-refundable administrative fee of RM10 will be charged for each successful change-of-plan request into a postpaidFAMILY plan.
4. Direct plan change or upgrade from a postpaidFAMILY plan back to standard non-family postpaid plans is strictly prohibited.

Billing and Charges

1. You’re required to pay the full Monthly Fee, even if you don’t fully use the services during that month or your Member Line is not activated during initial sign-up.
2. Any usage beyond what’s included in the Monthly Fee will be billed monthly.
3. Charges for other services such as IDD and international roaming are not included in the Monthly Fee and will be billed separately.
4. Unless stated otherwise, your monthly data and call minutes are for domestic use only and are not available while roaming.
5. redCALL is a mandatory feature bundled with the postpaidFAMILY plans. A monthly charge of RM10 will be applied to the bill.
6. redCALL is a mandatory feature bundled with the Member Line activated on 1st October 2025 onwards. It is FREE for the first 60 months. Starting from the 61st month onwards, a monthly fee of RM10 will be charged for Member Lines.
7. In the first postpaidFAMILY bill, the high-speed data bundle will be prorated according to actual usage. Prorated charges are as follows:

   Plan Name	Data Usage 25% or less	Data Usage 26% – 50%	Data Usage 51% – 75%	Data Usage 76% or more
   postpaidFAMILY 98	RM22	RM44	RM66	RM88
   postpaidFAMILY 108	RM24.50	RM49	RM73.50	RM98
   postpaidFAMILY 128	RM29.50	RM59	RM88.50	RM118

8. Once the bundled high-speed data is fully utilized, subsequent usage will switch to basic internet at 64kbps. Customers may purchase a Data Top-Up for continued high-speed access.
9. Plan changes to postpaidFAMILY are allowed for eligible existing Postpaid customers, but direct upgrades from postpaidFAMILY to standard non-family plans are not allowed unless all Member Lines are removed or terminated.
10. Please note that if the postpaidFAMILY Main Line is terminated by redONE Mobile or by you for any reason whatsoever, all other Service(s) under the redONE postpaidFAMILY will be terminated.

redCALL

1. redCALL is a mandatory Value-Added Service for postpaidFAMILY Main Lines, as well as for all Member Lines activated from 1 October 2025 onwards, providing unlimited voice calls within Malaysia at RM10/month.
2. Member Lines activated on or after 1 October 2025 will enjoy redCALL free of charge for the first 60 months. From the 61st month onwards, the service can be continued at RM10/month.
3. For Member Lines activated before 1 October 2025, the bundled redCALL is not applicable. However, they may still subscribe to the service at RM10/month.
4. The unlimited calls include:
   • Calls to all Malaysian mobile numbers
     (including redONE Postpaid & Prepaid).
   • Calls to all Malaysian fixed line numbers.
5. The following are excluded from the unlimited voice calls:
   • Calls to special numbers (1300, 1700, 1600, 1MOCC).
   • Calls to premium and special rate numbers.
   • Video calls.
   • International (IDD) calls.
6. redCALL will automatically renew on the 1st of every month.
7. Unlimited calls with redCALL are meant for personal use only. They must not be:
   • Re-sold, rented, or used for anything other than personal calls within Malaysia.
   • Used with call rerouting devices, software, or apps.
   • Used with switch devices that keep lines open for long periods.
   • Used for multiple simultaneous or conference calls.
   • Used by call centers or telemarketing operations.
   • Used for continuous or automated calling, or machine-to-machine communications.