1. What is changing in this Device Bundle Refresh?
   The Device Bundle portfolio has been refreshed with the new powerGADGET branding, introduction of the new powerGADGET128 plan, refreshed plan benefits and the new Master Line Upgrade programme.
   
   
2. Are the existing devicePRO68 and devicePRO98 plans still available?
   NO. From 17 August 2026 and onwards on the powerGADGET range of plans is offered. Existing devicePRO remain on their subscribed plan.
   
   
3. What is the new powerGADGET128 plan?
   powerGADGET128 is our new premium device bundle plan offering RM128 monthly commitment with 700GB high-speed data, unlimited calls and a 24-month contract.
   
   
4. Can new customers subscribe to all three plans?
   Yes. New registrations and MNP Port-in customers can subscribe to powerGADGET68, powerGADGET98 or powerGADGET128, subject to the NRIC eligibility and credit assessment.
   
   
5. Is there any change to the contract period?
   No. All powerGADGET device bundle plans continue to be offered with a 24-month contract.
   
   
6. Can customers still choose the Higher Advance Payment (HA) option?
   Yes. Customers may choose the Higher Advance Payment option if required based line allocation requirements.
   
   
7. Is redCALL still included?
   Yes. redCALL remains a mandatory bundled feature for all powerGADGET plans.

1. What payment history is required to qualify for a device bundle?
   To qualify, all master accounts linked to your NRIC must have a clean payment record—no overdue bills and consistent, on-time payments.
   
   
2. Does eligibility apply to individual billing accounts or the NRIC as a whole?
   Eligibility is based on your NRIC. That means we’ll look at the overall payment status of all accounts registered under your NRIC—not just one.
   
   
3. Can I apply if one of my linked accounts has an overdue bill?
   Unfortunately, no. All accounts under the same NRIC must be free of any outstanding or overdue payments to qualify.
   
   
4. Does this rule apply to both new sign-ups and upgrades?
   Yes, it applies to both new device bundle sign-ups and upgrades for existing master lines.
   
   
5. How many device bundles can be registered under one NRIC?
   Each NRIC is eligible for one active device bundle at a time, subject to internal checks and approvals.
   
   
6. Are supplementary lines counted in the eligibility check?
   No, only master accounts are reviewed when checking for payment history and eligibility.
   
   
7. What happens if I miss a payment after getting a device bundle?
   Missing payments may affect your eligibility for future device bundles and could lead to service interruptions or contract termination.

1. What is this offer about?
   This is an offer to allow loyal redONE Postpaid RM38 and above Master Account customers to sign up a device bundle plans with an attractive device.
   
   
2. When can I take up this offer?
   This offer will begin on 17 August 2026.
   
   
3. Where can I sign up for this offer?
   You can sign up at any redONE Mobile partner stores or branches.
   
   
4. Who can sign up for this offer?
   The customers with the following requirement are eligible:
   • Existing redONE Master line RM38 and above customers with tenure more than 12 months (excluding Corporate, Foreigners, MyFon and M2M).
   
   
5. How many complimentary smartphones can I get under this offer?
   Eligible Master Line customers can add a device bundle line to their account to be eligible for 1 (one) complimentary smartphone only.
   
   
6. Is there any Advance Payment required for this offer?
   No. There is no Advance Payment required.
   
   
7. Is there any registration fee required for this offer?
   Yes, RM50 registration fee is required to take up this offer.
   
   
8. Will I be tied to a contract if I sign up for this offer?
   Yes, this offer is subject to a contract period of 24 months.
   
   
9. Why do I need to sign a contract to enjoy this offer?
   This is a subsidized device promotion from redONE Mobile and the contract is to ensure that you will remain as a redONE Mobile customer for a minimum period of time.
   
   
10. After I take up this offer, am I allowed to change my plan?
    You are allowed to change to any standard plans after you have fulfilled your contract term.
    
    
11. What happens if I terminate my line within my contract period?
    You will need to pay an early termination penalty of RM700. If you take a premium number, the early termination penalty is RM68 x remaining balance contract month.

1. What is the new Master Line Upgrade programme?
   Existing Master Line customers can now upgrade to a device bundle based on their Length of Service (LOS).
   
   
2. What are the available upgrade options?
   There are three options: Standard Upgrade (no LOS requirement), Fast Track Upgrade (minimum 6 months LOS) and Loyalty Upgrade (minimum 12 months LOS).
   
   
3. What is the benefit of meeting the LOS requirement?
   Eligible customers under the Fast Track and Loyalty Upgrade programmes enjoy a waiver of the standard Advance Payment.
   
   
4. How is Length of Service (LOS) calculated?
   LOS is calculated from the customer’s original plan activation date or successful MNP Port-in date.
   
   
5. Can customers with less than 6 months tenure upgrade?
   Yes. They may still upgrade through the Standard Upgrade option, subject to the required Advance Payment.
   
   
6. What are the payment requirements?
   Customers must maintain a good payment record. All master accounts under the same NRIC must have no outstanding payments to qualify.
   
   
7. Does upgrading reset the contract?
   Yes. Upon successful Master Line Upgrade, the upgraded line will commence a new 24-month contract.
   
   
8. Can Corporate, M2M or Foreigner accounts participate?
   No. Corporate, M2M and Foreigner accounts are not eligible for the Master Line Upgrade programme.

1. I do not want the FREE device. Can I exchange it for cash?
   The device is given to you FREE and cannot be exchanged into cash.
   
   
2. How can I check the stock availability in redONE Mobile Premier Shops? Will this information be available on your website?
   No, the information is not available on the redONE Mobile website. Please walk in to the nearest redONE Mobile retail store or partner shop to check on stock availability.
   
   
3. What is the warranty period of the devices?
   All devices come with the standard 1-year manufacturer warranty period.
   
   
4. If my phone is faulty, where can I go for repairs?
   For any after sales enquiries, customers must refer back to the manufacturer or visit an authorised Support Centre.

1. What is redCALL?
   redCALL is a new Value-Added Service (VAS) that enables high voice usage customers to make unlimited voice calls to all networks in Malaysia.
   
   
2. Do I need to activate/subscribe to redCALL?
   No. redCALL will be activated automatically once the powerGADGET68, powerGADGET98 or powerGADGET128 plans are successfully activated or successfully ported-in.
   
   
3. I don’t want the redCALL service. Can I terminate it?
   No, you cannot terminate the redCALL service. It is bundled with the powerGADGET68, powerGADGET98 or powerGADGET128 plans for you to enjoy unlimited calls to all networks in Malaysia.
   
   
4. Is the unlimited voice calls to all networks valid for calls made when I am roaming?
   No. The unlimited voice calls are valid for domestic calls in Malaysia only.
   
   
5. Does the unlimited voice calls include calls to fixed lines e.g. 03 numbers?
   Yes. The unlimited voice calls include all domestic calls to mobile numbers and fixed-line numbers in Malaysia. Calls to special numbers are excluded.
   
   
6. Is there a Fair Usage Policy for the unlimited voice calls?
   Yes, a Fair Usage Policy of 100 hours per month is applicable.
   
   
7. What happens when I exceed the Fair Usage Policy for unlimited calls?
   You can continue to call other networks’ numbers at RM0.15 per minute for the remaining days of the calendar month.

New Customers (New Line)
powerGADGET68, powerGADGET98 or powerGADGET128

Early Termination Fee

1. All prices displayed exclude service tax which will be imposed in your monthly bill (except for Advance Payment).
   
   
2. Monthly access fee for the powerGADGET series plan is only applicable for the bundled high speed data and unlimited voice calls to all networks in Malaysia and fixed line numbers, not for video calls and voice calls to special numbers.
   
   
3. redCALL is mandatory components of powerGADGET series plan and cannot be opted out. A monthly charge of RM10 will be applied for redCALL.
   
   
4. The bundled high speed data entitlement will be prorated based on customer usage. The corresponding prorated charges as follows:
   

   Plan Name	High Speed Data Usage 25% or less	High Speed Data Usage 26% – 50%	High Speed Data Usage 51% – 75%	High Speed Data Usage 76% or more
   powerGADGET68	RM14.50	RM29	RM43.50	RM58
   powerGADGET98	RM22	RM44	RM66	RM88
   powerGADGET128	RM29.50	RM59	RM88.50	RM118

5. Upon 100% utilisation of the bundled data, the subsequent usage will be slowed to a maximum speed of 64 kbps. Customer may opt to purchase Data Top Up to continue surfing the internet at high speed.
   
   
6. The powerGADGET68 plan requires an advance payment of RM300. The credit will be offset in the customer’s monthly bill for 12 months at RM25 per month.
   
   
7. The powerGADGET98 plan requires an upfront payment of RM400. The credit will be offset in the customer’s monthly bill for 16 months at RM25 per month.
   
   
8. The powerGADGET128 plan requires an upfront payment of RM700. The credit will be offset in the customer’s monthly bill for 20 months at RM35 per month.
   
   
9. The redXCHANGE Device Care Plans VAS offers same day 1-for-1 device replacement with FREE door-to-door delivery and is open to all redONE Mobile Phone Bundle Plans at the point of plan registration only. The redXCHANGE subscription fees are determined by the value of the device.
   
   
10. redONE Mobile reserves the right to activate a device-blocking feature of the mobile device in the event of non-payment of service and / or monthly fees and / or other failure to meet obligations placed on the subscriber.

Existing Customers (Loyalty Supplementary Line)
powerGADGET68

1. All prices displayed exclude service tax which will be imposed in your monthly bill (except for Advance Payment).
   
   
2. Customers with the following requirement are eligible:
   
   1. Existing redONE Master line RM38 and above customers with tenure more than 12 months (365 days from the commencement start date of the original plan sign up date or MNP successful port in date).
   2. Good payment record.
   3. Current master line or sub line(s) must be in active mode. Any form of suspension or barring is not allowed.
   4. Not contracted including for Loyalty Programme device bundle for main or supplementary line.
   5. No outstanding payment for all account under the same NRIC.
      
      
3. Only lines that is successfully activated is eligible to receive the smartphone.
   
   
4. Master Account customers who take up this offer, the Master Account contract period will reset to 24 months.
   
   
5. Individual billing is NOT allowed.
   
   
6. Master account is not allowed to downgrade/upgrade after the master account had taken this offer.
   
   
7. Corporate, M2M and Foreigners are not allowed for this program.

Existing Customers (Master Line Upgrade)
powerGADGET68 or powerGADGET98

1. All prices displayed exclude service tax which will be imposed in your monthly bill.
   
   
2. The Master Line Upgrade is valid for active Master line customers with the criteria below:
   
   • Standard Master Line Upgrade
     
     1. Existing Master line customers with monthly commitment of RM8 and above with no minimum tenure.
     2. Standard Advance Payment is required.
     3. Good payment record.
     4. Current master line or sub line(s) must be in active mode. Any form of suspension or barring is not allowed.
     5. Not contracted including for Loyalty Programme device bundle for main or supplementary line.
     6. No outstanding payment for all account under the same NRIC.
        
        
   • Fast Track Master Line Upgrade
     
     1. Existing Master line customers with monthly commitment of RM38 or RM48 with tenure of more than 6 months (180 days from the commencement date of the original plan sign up or MNP successful port-in date)
     2. Advance Payment is waived.
     3. Good payment record.
     4. Current master line or sub line(s) must be in active mode. Any form of suspension or barring is not allowed.
     5. Not contracted including for Loyalty Programme device bundle for main or supplementary line.
     6. No outstanding payment for all account under the same NRIC.
        
        
   • Loyalty Device Program Master Upgrade
     
     1. Existing Master line customers with monthly commitment of RM28 and above only with tenure of more than 12 months (365 days from the contract commencement date of the original plan sign up or MNP successful port-in date).
     2. Advance Payment is waived.
     3. Good payment record.
     4. Current master line or sub line(s) must be in active mode. Any form of suspension or barring is not allowed.
     5. Not contracted including for Loyalty Programme device bundle for main or supplementary line.
     6. No outstanding payment for all account under the same NRIC.
        
        
3. Only lines that are successfully activated are eligible to receive the complimentary smartphone.
   
   
4. Master Account customers who take up this offer, the Master Account contract period will reset to 24 months.
   
   
5. Individual billing is NOT allowed.
   
   
6. Master account cannot downgraded/ upgraded the plan after taking this offer.
   
   
7. Corporate, M2M and Foreigners are not allowed for this programme.

redCALL

1. The redCALL Value-Added Service (VAS) offers unlimited voice calls to all networks and is applicable for domestic usage within Malaysian networks only. Video calls and voice calls to special numbers are excluded.
   
   
2. The redCALL VAS is bundled with the NEW powerGADGET68, powerGADGET98 or powerGADGET128 plans and is not optional. RM10 per month will be charged to the bill.
   
   
3. Unlimited voice calls include:
   
   • All domestic calls to redONE Postpaid, redONE Prepaid and other mobile operators
   • All domestic calls to national fixed line numbers
     
     
4. CALLS EXCLUDED from the unlimited voice calls include:
   
   • Calls to 1300 / 1700 / 1600 / 1MOCC numbers
   • Calls to special and premium numbers
   • Video calls
   • IDD calls
     
     
5. The redCALL VAS will be auto renewed on the 1st of every month.
   
   
6. In any event where the customer wants to change his/her subscribed plan from the NEW powerGADGET68, powerGADGET98 or powerGADGET128 to another plan, the subscription to redCALL will be automatically continued unless the new plan is, Amazing28+ or Data28.
   
   
7. The unlimited calls to all networks in Malaysia shall NOT be:
   
   • Re-sold, rented or utilized in any other way except as an individual making calls to other network users in Malaysia
   • Used for rerouting calls (connection with a device/software/application)
   • Used to setup switch devices which could keep a line open potentially for hours
   • Used for multiple simultaneous calling and conference calling
   • Used for call centre and telemarketing
   • Used for continuous calling for extended period of time, auto dialling and machine to machine communication.