Device Plans New

New Customers (New Line)

1. What is this offer about?

   This is an exclusive device and postpaid plan bundle offer. You can get a FREE device or smartphone or purchase it at a discounted price when you subscribe to the redONE Postpaid 5G devicePRO68 or devicePRO98 plans.

2. When is this offer available?

   This new device bundle offer start from 03 June 2025.

3. Where can I sign up for this offer?

   You can sign up at any redONE partner or redONE Branches near you.

4. Who is eligible to sign up for this offer?

   All new personal and MNP port in numbers. (excluding Foreigner and M2M).

5. I am an existing RP8 customer with 3 months contract remaining. Am I allowed to sign up for this phone bundle offer?

   No. However, you can sign up for a new line or port-in a number to enjoy this offer.

6. Is there any Registration Fee required for this offer?

   Yes, you will need to pay Registration Fee of RM50 to sign up for the devicePRO68 or devicePRO98 plan.

7. Is there any device upfront payment required for this offer?

   Device Upfront payment amounts may vary depending on your chosen device and plan:

   • Super Jimat (devicePRO68): There is no device upfront payment collected.

   • Power Gadget (devicePRO68): Device upfront payment as low as RM50 is needed.

   • Power Gadget (devicePRO98): Enjoy zero device upfront payment on selected devices.

8. Is there any advance payment required for this offer?

   • The Super Jimat devicePRO68 plan requires an advance payment of RM150. The advance payment will be offset in the customer’s monthly bill for 10 months at RM15 per month.

   • The Power Gadget devicePRO68 requires an advance payment of RM100. The advance payment will be offset in the customer’s monthly bill for 10 months at RM10 per month.

   • The Power Gadget devicePRO98 requires an advance payment of RM420. The advance payment will be offset in the customer’s monthly bill for 12 months at RM35 per month.

9. Will I be tied to a contract if I sign up for this offer?

   Yes, this offer is subject to a contract period of 24 months for the devicePRO68 plan and 36 months for the devicePRO98 plan.

10. Why do I need to sign a contract to enjoy this offer?

    This is a subsidised device and postpaid plan bundle offer from redONE Mobile and the contract is to ensure that you will remain as a redONE Mobile customer for a set period of time.

11. I signed up for this offer. What happens if I exceed the bundled monthly data quota?

    Once you have exceeded the monthly bundled data quota, your data connection will be throttled to a maximum of 64 Kbps, depending on your location and current network condition for both devicePRO68 and devicePRO98 plans. However, your hotspot quota will remain exclusive for hotspot data sharing.

12. Can I port in my number from other telco operators to enjoy this offer?

    Yes. The devicePRO68 and devicePRO98 postpaid plans are available for all MNP port-in users (excluding Foreigner and M2M).

13. My MNP port-in request failed. How can I get back the advance payment and deposit paid?

    You will need to go back to the redONE Mobile store or redONE Partner store that registered the port-in line for you to get the refund.

14. After I have signed up for this offer, am I allowed to upgrade my monthly data quota?

    No, you cannot upgrade your monthly data quota. However, you can purchase Data Top Up to enjoy high speed once you have fully utilised your plan’s monthly data quota.

15. What happens if I terminate my Postpaid line within the contract period?

    You will incur the early termination penalty as per your signed contract.

16. The plan comes with bundled data. Which data will be utilised first?

    Below table shows the data utilization priority:

    Utilisation	Data Usage
    Plan	devicePRO68	devicePRO98
    1st	Purchased redVIDEO, redSOCIAL, redSTUDY, redMUSIC	Purchased redVIDEO, redSOCIAL, redSTUDY, redMUSIC
    2nd	150GB High Speed Data	200GB High Speed Data
    3rd	Purchased Data Top Up	Purchased Data Top Up
    4th	Basic Internet @ 64 kbps	Basic Internet @ 6 Mbps

    *Hotspot usage will be deducted from hotspot data quota, 50GB for devicePRO68 and 100GB for devicePRO98.

17. How can I check the stock availability in the redONE Mobile Branch or Partner? Will this information be available on your redONE Mobile website?

    No, the information is not available on the redONE website. Please walk in to the nearest redONE Mobile stores or redONE Partner to check on stock availability.

18. What is the warranty period of the device(s)?

    All device(s) come with the standard 1-year manufacturer warranty period.

19. If my phone is faulty, where can I go to repair it?

    For any after-sales enquiry, customers must refer to the manufacturer and visit an authorised Support Centre.

20. Do we get to choose the colour of the FREE phone?

    Yes, and the colours are subject to availability.

Existing Customers (Loyalty Supplementary Line)

1. What is this offer about?

   This is a offer to allow loyal redONE Postpaid RM38 and above Master Account customers to sign up for a device bundle plan with an attractive device.

2. When is this offer available?

   This offer will begin on 03 February 2025 till further notice.

3. Where can I sign up for this offer?

   You can sign up at any redONE partner or redONE Branches near you.

4. Who can sign up for this offer?

   The customers with the following requirements are eligible:

   • Monthly commitment of RM38 and above master line customers: Tenure more than 12 months (365 days from the commencement date of the original plan sign up date or MNP successful port-in date)

   • Corporate, Foreigners, MyFon, and M2M are not eligible.

   • 5G redPlan38, 5G redPlan48, redplanPLUS38 and redplanPLUS48 master account customers: Tenure of 6 months (180 days).

   • Good payment record (Not barred or suspended in the past 3 months).

   • Each eligible master account customer is allowed to sign up for one (1) new supplementary line (register new or port-in) to get one (1) FREE smartphone or purchase it at a discounted price.

5. How many complimentary smartphones can I get under this offer?

   Eligible Master line customers can add a device bundle line to their account to be eligible for 1 (one) complimentary smartphone only.

6. Is there any Advance Payment required for this offer?

   No. There is no Advance Payment required.

7. Is there any registration fee required for this offer?

   Yes, RM50 registration fee is required to take up this offer.

8. Will I be tied to a contract if I sign up for this offer?

   Yes, The contract period for the supplementary line is for 24 months, while the contract period for the master account will be reset to 24 months.

9. After I take up this offer, am I allowed to change my plan?

   Yes. However, you are only allowed to change to any standard plans after you have fulfilled your contract term.

10. The plan comes with bundled data. Which data will be utilised first?

    Below table shows the data utilization priority:

    Utilisation	Data Usage
    Plan	devicePRO68
    1st	Purchased redVIDEO, redSOCIAL, redSTUDY, redMUSIC
    2nd	150GB High Speed Data
    3rd	Purchased Data Top Up
    4th	Basic Internet @ 64 kbps

    *Hotspot usage will be deducted from 50GB hotspot data quota.

Existing Customers (Master Line Upgrade)

1. What is this offer all about?

   This is a offer to allow loyal redONE Postpaid Master Account customers to upgrade to a device bundle plan with an attractive device.

2. How long is this offer for?

   This offer begin on 03 June 2025 till further notice.

3. Where can I sign up for this offer?

   You can sign up at any redONE partners or redONE Mobile store near you.

4. Who is eligible to sign up for this offer?

   The Master Line Upgrade is valid for active Master line customers with the following criteria:

   • RM28 and above monthly commitment master line customers: Tenure more than 12 monhts (365 days from the commencement date of the original plan sign-up or MNP port-in successful).

   • Corporate, Foreigners, MyFon, and M2M are not eligible.

   • 5G redPlan38, 5G redPlan48, redplanPLUS38 and redplanPLUS48 master line customers: Tenure of more than 6 months (180 days from the commencement date of the original plan sign-up or MNP successful port-in date)

   • Good payment record (Not barred or suspended in the last 3 months).

   • Current master line or sub line(s) must be in active mode. Any form of suspension or barring is not allowed.

   • Not contracted under the Loyalty Programme device bundle for main or supplementary line.

5. How many complimentary smartphones can I get under this offer?

   Eligible Master line customers can upgrade their line and will be eligible to receive one (1) complimentary smartphone.

6. Is there any registration fee required for this offer?

   No, Registration Fee is not required. However, a one-time processing fee of RM50 will be charged to your redONE Mobile bill.

7. Is there any Advance Payment required for this plan upgrade?

   No, there is no advance payment required.

8. Will I be tied to a contract if I sign up for this offer?

   Yes, this offer is subject to a contract period of 24 months for devicePRO68 & 36 months for devicePRO98.

9. After I take up this offer, am I allowed to change my plan?

   Yes. However, you are only allowed to change to any standard plans after you have fulfilled your contract term.

10. The plan comes with bundled data. Which data will be utilised first?

    Below table shows the data utilization priority:

    Utilisation	Data Usage
    Plan	devicePRO68	devicePRO98
    1st	Purchased redVIDEO, redSOCIAL, redSTUDY, redMUSIC	Purchased redVIDEO, redSOCIAL, redSTUDY, redMUSIC
    2nd	150GB High Speed Data	200GB High Speed Data
    3rd	Purchased Data Top Up	Purchased Data Top Up
    4th	Basic Internet @ 64 kbps	Basic Internet @ 6 Mbps

    *Hotspot usage will be deducted from hotspot data quota, 50GB for devicePRO68 and 100GB for devicePRO98.

FREE Device

1. I do not want the FREE device. Can I exchange it for cash?

   The device is given to you FREE and cannot be exchanged into cash.

2. How can I check the stock availability in redONE Mobile Premier Shops? Will this information be available on your website?

   No, the information is not available on the redONE Mobile website. Please walk in to the nearest redONE Mobile store or Premier Shop to check on stock availability.

3. What is the warranty period of the devices?

   All devices come with the standard 1-year manufacturer warranty period.

4. If my phone is faulty, where can I go for repairs?

   For any after sales enquiries, customers must refer back to the manufacturer or visit an authorised Support Centre.

redCALL (devicePRO68, devicePRO98)

1. What is redCALL?

   redCALL is a new Value-Added Service (VAS) that enables high voice usage customers to make unlimited voice calls to all networks in Malaysia.

2. Do I need to activate/subscribe to redCALL?

   No. redCALL will be activated automatically once the devicePRO68, or devicePRO98 plans are successfully activated or successfully ported-in.

3. I don’t want the redCALL service. Can I terminate it?

   No, you cannot terminate the redCALL service. It is bundled with the devicePRO68, or devicePRO98 plans for you to enjoy unlimited calls to all networks in Malaysia.

4. Is the unlimited voice calls to all networks valid for calls made when I am roaming?

   No. The unlimited voice calls are valid for domestic calls in Malaysia only.

5. Does the unlimited voice calls include calls to fixed lines e.g. 03 numbers?

   Yes. The unlimited voice calls include all domestic calls to mobile numbers and fixed-line numbers in Malaysia. Calls to special numbers are excluded.

6. Is there a Fair Usage Policy for the unlimited voice calls?

   Yes, a Fair Usage Policy of 100 hours per month is applicable.

7. What happens when I exceed the Fair Usage Policy for unlimited calls?

   You can continue to call other networks’ numbers at RM0.15 per minute for the remaining days of the calendar month.

1. All prices displayed exclude service tax which will be imposed in your monthly bill (except for Advance Payment).

2. Monthly access fee for the devicePRO68 plan is only applicable for the bundled high speed data, hotspot data and unlimited voice calls to all networks in Malaysia and fixed line numbers, not for video calls and voice calls to special numbers.

3. The redCALL and hotspot data are bundled with the devicePRO68 plan and is not optional. RM10 per month will be charged to the bill for redCALL.

4. The data bundle for devicePRO68 will be prorated based on the customer’s bundled high speed data usage. The prorated usage prices are as below:

Plan Name	High Speed Data Usage 25% or less	High Speed Data Usage 26% – 50%	High Speed Data Usage 51% – 75%	High Speed Data Usage 76% or more
devicePRO68	RM14.50	RM29	RM43.50	RM58

5. Upon 100% utilisation of the bundled data, the subsequent usage will be slowed to a maximum speed of 64 kbps. Customer may opt to purchase Data Top Up to continue surfing the internet at high speed.

6. The Super Jimat devicePRO68 plan requires an advance payment of RM150. The credit will be offset in the customer’s monthly bill for 10 months at RM15 per month.

7. The Power Gadget devicePRO68 plan requires an upfront payment of RM100. The credit will be offset in the customer’s monthly bill for 10 months at RM10 per month.

8. The redXCHANGE Device Care Plans VAS offers same day 1-for-1 device replacement with FREE door-to-door delivery and is open to all redONE Phone Bundle Plans at the point of plan registration only. The redXCHANGE subscription fees are determined by the value of the device.

9. redONE Mobile reserves the right to activate a device-blocking feature of the mobile device in the event of non-payment of service and / or monthly fees and / or other failure to meet obligations placed on the subscriber.

1. All prices displayed exclude service tax which will be imposed in your monthly bill (except for Advance Payment).

2. Monthly access fee for the devicePRO98 plan is only applicable for the bundled high speed data, hotspot data and unlimited voice calls to all networks in Malaysia and fixed line numbers, not for video calls and voice calls to special numbers.

3. The redCALL and hotspot data are bundled with the devicePRO98 plan and are not optional. RM10 per month will be charged to the bill for redCALL.

4. The data bundle for devicePRO98 will be prorated based on the customer’s bundled high speed data usage. The prorated usage prices are as below:

Plan Name	High Speed Data Usage 25% or less	High Speed Data Usage 26% – 50%	High Speed Data Usage 51% – 75%	High Speed Data Usage 76% or more
devicePRO98	RM22	RM44	RM66	RM88

5. Upon 100% utilisation of the bundled data, the subsequent usage will be slowed to a maximum speed of 64Kbps. Customer may opt to purchase Data Top Up to continue surfing the internet at high speed.

6. The devicePRO98 plan requires an advance payment of RM420. The credit will be offset in the customer’s monthly bill for 12 months at RM35 per month.

7. The redXCHANGE Device Care Plans VAS offers same day 1-for-1 device replacement with FREE door-to-door delivery and is open to all redONE Phone Bundle Plans at the point of plan registration only. The redXCHANGE subscription fees are determined by the value of the device.

8. redONE Mobile reserves the right to activate a device-blocking feature of the mobile device in the event of non-payment of service and / or monthly fees and / or other failure to meet obligations placed on the subscriber.

1. All prices displayed exclude service tax which will be imposed in your monthly bill (except for Advance Payment).

2. Monthly access fee for devicePRO68 plan is only applicable for the bundled high speed data, hotspot data and unlimited voice calls to all networks in Malaysia and fixed line numbers, not for video calls and voice calls to special numbers.

3. redCALL and hotspot data are bundled with the devicePRO68 plans and are not optional. RM10 per month will be charged to the bill for redCALL.

4. The data bundle for devicePRO68 plans will be prorated based on the customer’s bundled high speed data usage. The prorated usage prices are as below:

Plan Name	High Speed Data Usage 25% or less	High Speed Data Usage 26% – 50%	High Speed Data Usage 51% – 75%	High Speed Data Usage 76% or more
devicePRO68	RM14.50	RM29	RM43.50	RM58

5. Upon 100% utilisation of the bundled high speed data, the subsequent usage will be drawn from the basic internet data throttling or slowed down at 64 kbps speed for devicePRO68 plan. Customer may opt to purchase Data Top Up to continue surfing the internet at high speed.

6. The redXCHANGE Device Care Plans VAS offers same day 1-for-1 device replacement with FREE door-to-door delivery and is open to all redONE Phone Bundle Plans at the point of plan registration only. The redXCHANGE subscription fees are determined by the value of the device.

7. redONE Mobile reserves the right to activate a device-blocking feature of the mobile device in the event of non-payment of service and / or monthly fees and / or other failure to meet obligations placed on the subscriber.

1. All prices displayed exclude service tax which will be imposed in your monthly bill.

2. The Master Line Upgrade is valid for active Master line customers with the criteria below:

   • Master line customers with monthly commitment of RM28 and above only with tenure of more than 12 months (365 days from the contract commencement date of the original plan sign up or MNP successful port-in date)

   • 5G redPlan38, 5G redPlan48, redplanPLUS38 and redplanPLUS48 master line customers with tenure of more than 6 months (180 days from the commencement date of the original plan sign up or MNP successful port-in date)

   • Good pay master (Not barred or suspended in the last 3 months)

   • Current master line or sub line(s) must be in active mode. Any form of suspension or barring is not allowed

   • Not contracted including for Loyalty Programme device bundle for main or supplementary line

3. Master account holders on Amazing8/RP8 must upgrade their plan to any available RM28 and above plan and must meet criteria i,iii, iv,v,vi listed above. The master account customer is only entitled for this Master Line Upgrade offer 12 months (365 days) after upgrading to any available RM28 and above plan.

4. Only lines that are successfully activated are eligible to receive the complimentary smartphone.

5. Master Account customers who take up this offer, the Master Account contract period will reset to 24 months for devicePRO68 and 36 months for devicePRO98.

6. Individual billing is NOT allowed.

7. Once the master account has accepted this offer, it will not be allowed to be downgraded/ upgraded.

1. The redCALL Value-Added Service (VAS) offers unlimited voice calls to all networks and is applicable for domestic usage within Malaysian networks only. Video calls and voice calls to special numbers are excluded.

2. The redCALL VAS is bundled with the NEW devicePRO68 and devicePRO98 plans and is not optional. RM10 per month will be charged to the bill.

3. Unlimited voice calls include:

   • All domestic calls to redONE Postpaid, redONE Prepaid and other mobile operators

   • All domestic calls to national fixed line numbers

4. CALLS EXCLUDED from the unlimited voice calls include:

   • Calls to 1300 / 1700 / 1600 / 1MOCC numbers

   • Calls to special and premium numbers

   • Video calls

   • IDD calls

5. The redCALL VAS will be auto renewed on the 1st of every month.

6. In the event where the customer wants to change his/her subscribed plan from the new devicePRO68 and devicePRO98 to another plan, the subscription to redCALL will be automatically continued unless the new plan is 5G Postpaid10, Amazing28+ or Data28.

7. The unlimited calls to all networks in Malaysia shall NOT be:

   • Re-sold, rented or utilized in any other way except as an individual making calls to other network users in Malaysia

   • Used for rerouting calls (connection with a device/software/application)

   • Used to setup switch devices which could keep a line open potentially for hours

   • Used for multiple simultaneous calling and conference calling

   • Used for call centre and telemarketing

   • Used for continuous calling for extended period of time, auto dialing and machine to machine communication

1. Hotspot data is bundled with the NEW devicePRO68 & devicePRO98 plans and is not optional.

2. Hotspot data can only be used for data sharing within Malaysian networks. Data sharing while abroad is subject to data roaming charges. Customers will be charged based on the rates set by the respective roaming operators when using data while roaming with redONE Mobile’s international roaming partners.

3. Hotspot data will be automatically renewed on the 1st of every month.

4. Hotspot data will expire at the end of the calendar month. Any unused hotspot data will not be carried forward to the following month.

5. If a customer switches from the NEW devicePRO68 & devicePRO98 plan to another plan, the hotspot data will be automatically forfeited.

6. Once 100% of the hotspot data is used up, data sharing will be restricted. Customers may choose to purchase a Data Booster or Data Top-Up to continue using the hotspot service.