New postpaidPLUS

1. What is this new Postpaid plan?
   The new postpaidPLUS plan comes with a high-speed 5G data quota every month! No need to worry about extra charges if you use up your data—your data speed will simply be reduced to 64kbps until the next cycle.
   
   
2. How long is this offer for?
   This is an offer effective from 03 August 2026.
   
   
3. Where can I sign up for these plans?
   Feel free to visit any redONE Mobile stores or partners. Alternatively, you can conveniently register online whenever it suits you.
   
   
4. Who is eligible to subscribe to the new Postpaid plans?
   All Malaysians and foreigners above 18 years old can sign up for these plans. The plan is available for new registrations, mobile number portability (MNP) port-ins, and rate plan changes. (Excluding M2M).
   
   
5. How much do I need to pay upon registration?
   

   Postpaid Plan	postpaidPLUS38	postpaidPLUS48
   Advance Payment	RM38	RM48
   Registration Fee	RM10	RM10

   The Advance payment for all Mobile Number Portability (MNP) Port-in request is waived. If you require a higher credit limit, deposit is required if your tenure with redONE Mobile is less than 6 months. If you are a foreigner, you have to pay a deposit equivalent of their respective monthly credit limit.
   
   

6. What are the data allocation of the new Postpaid plans?
   These are our new Postpaid plans with high-speed data quota per month with no speed cap, as below:
   

   Postpaid Plans	postpaidPLUS38	postpaidPLUS48
   Monthly Fee	RM38	RM48
   Data	300GB	500GB
   Voice Call	Unlimited Calls	Unlimited Calls
   Mobile Hotspot/ Shareable data	To be drawn from Data bucket	To be drawn from Data bucket

7. Can I port-in to the new Postpaid plan?
   Yes. You can port-in and subscribe to the new Postpaid plans provided you do not have any outstanding balance or under contract with your current mobile service provider.
   
   
8. Will I be tied to a contract if I sign up for this plan?
   This plan is not contracted.
   
   
9. After I take up one of these plans, am I allowed to upgrade my monthly data bundle?
   You can buy the one-off Data Top Up by dialing *123# or log on to 1App to purchase additional data.
   
   
10. Can I use the bundled data to create a hotspot?
    Yes, you can.
    
    
11. If I have not utilised all my base and hotspot data, can I bring over the unused quota to next month?
    Unfortunately, your Internet quota are only valid until the end of the month. Any unused data won’t carry over and will be forfeited.
    
    
12. I am an existing 5G Postpaid10 customer. Can I upgrade my plan to the new postpaidPLUS38?
    Yes, you can! You can easily upgrade the plan yourself, or reach out to our friendly customer care team for assistance.
    
    
13. Can I register for any supplementary lines with postpaidPLUS38?
    Yes, you can register up to 6 supplementary lines per master.
    
    
14. I purchased the redVIDEO 1 time Add-on, which data will be utilized first?
    Below table are the data utilization priority:
    

    Utilization	Data Usage
    	postpaidPLUS38	postpaidPLUS48
    1st	Purchased redVIDEO, redSOCIAL, redSTUDY, redMUSIC	Purchased redVIDEO, redSOCIAL, redSTUDY, redMUSIC
    2nd	300GB bundled Data	500GB bundled Data
    3rd	Purchased Data Top Up	Purchased Data Top Up
    4th	Basic Internet @64kbps	Basic Internet @64kbps

redCALL

1. What is redCALL?
   redCALL is a new Value-Added Service (VAS) that enables high voice usage customers to make unlimited voice calls to all networks in Malaysia.
   
   
2. Do I need to activate/ subscribe redCALL?
   No, the redCALL will be activated automatically once your postpaidPLUS38 or postpaidPLUS48 plan is successfully activated or successfully ported-in.
   
   
3. I don’t want the redCALL service. Can I terminate it?
   No, you cannot terminate the redCALL service. It is bundled with the postpaidPLUS38 and postpaidPLUS48 plan for you to enjoy unlimited calls to all networks in Malaysia.
   
   
4. Is the unlimited voice calls to all networks valid for calls made when I am roaming?
   The unlimited voice calls is valid for domestic calls in Malaysia only.
   
   
5. Does the unlimited voice calls include calls to fixed lines e.g. 03 numbers?
   Yes. The unlimited voice calls include all domestic calls to mobile numbers and fixed line numbers in Malaysia. Calls to special numbers are excluded.
   
   
6. Is there a Fair Usage Policy for the unlimited voice calls?
   Yes, Fair Usage Policy of 100 hours per month is applicable.
   
   
7. What happens when I exceed the Fair Usage Policy for unlimited calls?
   You can continue to call other networks’ numbers at RM0.15 per minute for the remaining days of the calendar month.
   
   
8. What is included in the unlimited calls with redCALL?
   The unlimited calls include:
   
   • Calls to all Malaysian mobile numbers (including redONE Postpaid & Prepaid).
   • Calls to all Malaysian fixed line numbers.
     
     
9. What is NOT included in the unlimited calls?
   The following are excluded:
   
   • Calls to special numbers (1300, 1700, 1600, 1MOCC).
   • Calls to premium and special rate numbers.
   • Video calls.
   • International (IDD) calls.
     
     
10. Are there any usage restrictions for the unlimited calls?
    Yes, the unlimited calls are for personal use only. They must not be used for:
    
    • Re-selling, renting, or commercial purposes.
    • Call rerouting devices, software, or auto diallers.
    • Call centres, telemarketing, or conference calling.
    • Continuous, automated, or machine to machine communication.

New postpaidPLUS Plan

Early Termination Fee

1. All prices shown exclude service tax, which will be reflected in your monthly bill.
   
   
2. The monthly access fee for postpaidPLUS38 and postpaidPLUS48 covers bundled high-speed data and unlimited voice calls to all Malaysian mobile networks and fixed-line numbers. Charges for video calls and calls to special numbers are not included and will be billed separately.
   
   
3. An Advance Payment and Registration Fee are required upon sign-up. The Advance Payment is waived for MNP (port-in) customers. Any Advance Payment collected will be credited against your first month’s bill, and you will only need to pay any remaining balance.
   

   Postpaid Plan	postpaidPLUS38	postpaidPLUS48
   Advance Payment	RM38	RM48
   Registration Fee	RM10	RM10

4. Non-Malaysian customers are required to pay a refundable deposit equivalent to their assigned monthly credit limit.
   
   
5. redCALL is bundled with the postpaidPLUS38 and postpaidPLUS48 plan and cannot be removed. A monthly fee of RM10 for redCALL will be included in the customer’s bill.
   
   
6. The bundled high-speed data and unlimited calls to all networks are for domestic usage within Malaysia only. Roaming and IDD usage will be charged based on the applicable Pay-Per-Use (PPU) rates.
   
   
7. In the postpaidPLUS38 and postpaidPLUS48 first bill, the data bundle will be prorated based on the customer’s bundled high speed data usage. The prorated usage prices are as below:
   

   Plan Name	Data Usage 25% or less	Data Usage 26% – 50%	Data Usage 51% – 75%	Data Usage 76% or more
   postpaidPLUS38	RM7	RM14	RM21	RM28
   postpaidPLUS48	RM9.50	RM19	RM28.50	RM38

8. Once the bundled high-speed data quota has been fully utilised, Internet access will continue at a throttled speed of up to 64kbps. Customers may purchase a Data Top Up to continue enjoying high-speed Internet access.
   
   
9. Existing customers may change to the new postpaidPLUS38 and postpaidPLUS48 plans from 1 July 2026 onwards, subject to eligibility requirements.
   
   
10. In the event of termination, there will not be any pro-rated billing on your last bill; you will be charged the full month’s commitment fee.

redCALL

1. The redCALL Value-Added Service (VAS) offers unlimited voice calls to all networks and is applicable for domestic usage within Malaysian networks only. Video calls and voice calls to special numbers are excluded.
   
   
2. The redCALL VAS is bundled with the postpaidPLUS38 and postpaidPLUS48 plans and is not optional. RM10 per month will be charged to the bill.
   
   
3. Unlimited voice calls include:
   
   • All domestic calls to redONE Postpaid, redONE Prepaid and other mobile operators
   • All domestic calls to national fixed line numbers
     
     
4. CALLS EXCLUDED from the unlimited voice calls include:
   
   • Calls to 1300 / 1700 / 1600 / 1MOCC numbers
   • Calls to special and premium numbers
   • Video calls
   • IDD calls
     
     
5. The redCALL VAS will be auto renewed on the 1st of every month.
   
   
6. In any event where the customer wants to change his/her subscribed plan from the NEW postpaidPLUS38 and postpaidPLUS48 to another plan, the subscription to redCALL will be automatically continued unless the new plan is Amazing28+ or Data28.
   
   
7. The unlimited calls to all networks in Malaysia shall NOT be:
   
   • Re-sold, rented or utilized in any other way except as an individual making calls to other network users in Malaysia
   • Used for rerouting calls (connection with a device/software/application)
   • Used to setup switch devices which could keep a line open potentially for hours
   • Used for multiple simultaneous calling and conference calling
   • Used for call centre and telemarketing
   • Used for continuous calling for extended period of time, auto dialing and machine to machine communication.