Easily manage your account, pay bills, and earn rewards with the redONE 1App.

Your chance to get a FREE 5G phone and win exclusive limited edition ‘Red One’ merchandises and movie tickets!

Redeem Yours Now!

  1. Subscribe to the new redONE Postpaid 5G devicePRO68 Plan (with FREE 5G phone) at only RM68 monthly, at your nearest redONE Mobile store.

  2. Scan the QR code provided at the store and complete submission of the entry form to redeem the ‘Red One’ Adventure Bag.

*While stocks last.
*For illustration purpose only.

*For a full list of countries and their respective call charges, please check here.
*All prices mentioned do not include Service Tax, only applicable for redONE Postpaid users.

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Check Coverage

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Locate an Agent

Visit one of our appointed agents or partners in your region.

FREE 5G Phone Promotion and ‘Red One’ Limited Edition Exclusive Items

redONE Postpaid New Customers
  1. What is this promotion about?

    This is a promotion to reward new redONE Mobile customers with a free phone and exclusive limited edition ‘Red One’ movie merchandise.

  2. How long will this promotion last?

    This promotion will run from 1 October until 30 November 2024.

  3. Who is eligible for this promotion?

    This promotion is open to new customers who subscribe to the new 5G devicePRO68 Postpaid plan.

  4. How do I participate in this promotion after subscribing to this plan?

    You are required to scan a QR code provided in the redONE Mobile store and complete the form provided.

  5. Can I exchange the free phone or merchandise for cash?

    No. The free phone and merchandise cannot be exchanged for cash, or redeemed in any other shape or form by the winner.


redONE Postpaid Existing Customers
  1. What is this promotion about?

    This is a promotion that rewards existing redONE Mobile customers with a free phone and exclusive limited edition ‘Red One’ movie merchandise.

  2. How long will this promotion last?

    This promotion will run from 1 October until 30 November 2024.

  3. Who is eligible for this promotion?

    This promotion is open to existing redONE Mobile customers who upgrade their current plan to the new 5G devicePRO68 Postpaid plan.

  4. How do I participate in this promotion after subscribing to this plan?

    redONE Mobile will select lucky customers who have successfully upgraded to the new Postpaid 5G devicePRO68 plan.

  5. Can I exchange the free phone or merchandise for cash?

    No. The free phone and merchandise cannot be exchanged for cash, or redeemed in any other shape or form by the winner.


redONE Prepaid Existing Customers
  1. What is this promotion about?

    This is a promotion that rewards existing redONE Mobile customers with a free phone and exclusive limited edition ‘Red One’ movie merchandise.

  2. How long will this promotion last?

    This promotion will run from 1 October until 30 November 2024.

  3. Who is eligible for this promotion?

    This promotion is open to existing redONE Mobile customers who subscribe to the redONE Prepaid 5G Ultra plan and top up their credit with a minimum amount of RM30.

  4. How do I join this promotion after topping up my Prepaid 5G Ultra credit?

    You don’t need to do anything after topping up your credit. Lucky customers will be selected by redONE Mobile. The more credits you top up, the higher your chances of winning prizes.

  5. Can I exchange the free phone or merchandise for cash?

    No. The free phone and merchandise cannot be exchanged for cash, or redeemed in any other shape or form by the winner.


Social Media Contest (via redONE Mobile’s Facebook and Instagram)
  1. What is this contest about?

    This is a contest for followers of redONE Mobile Facebook and Instagram to win a free phone and exclusive limited edition ‘Red One’ movie merchandise.

  2. Who is eligible to participate in this contest?

    This contest is open to all.

  3. How do I enter this contest to win the prizes?

    You are required to answer trivia questions about the ‘Red One’ movie which can be found on redONE Mobile’s Facebook or Instagram.

  4. How many entries can I submit?

    You may only submit one (1) entry.

  5. How do I know I have won a prize?

    Winners will be contacted via individual accounts for confirmation and prize fulfilment.

  6. Can I exchange a prize or item won for cash?

    No. Prizes won cannot be exchanged for cash, or redeemed in any other shape or form by the winner.

Promotion for Free 5G Phone and Exclusive Limited Edition ‘Red One’ Merchandises

redONE Postpaid New Customers
  1. This promotion will run from 1 October until 30 November 2024.

  2. To be eligible for this promotion, the participant must subscribe to the new Postpaid 5G devicePRO68 plan.

  3. The 5G phone will be given for FREE to the customer who has subscribed to the new Postpaid 5G devicePRO68 plan.

  4. Upon subscription of the devicePRO68 plan, the customer is required to scan a QR code at redONE Mobile store and complete the submission of the entry form to redeem the Adventure Bag.

  5. Only the earliest customers who have submitted the entry form to redeem the Adventure Bag will receive it, while stocks last.

  6. Customers will be contacted individually for verification purposes and prize fulfillment.

  7. The free phone and prizes cannot be exchanged for cash, transferred, changed or redeemed in any shape or form by the winner apart from what is specified by redONE Mobile.

  8. redONE Mobile reserves the right to amend, change, erase or add any of the terms and conditions at any time without prior notice.

  9. redONE Mobile will not be liable to provide any replacement or compensation in the form of cash or any kind for items that are lost, damaged, stolen or used improperly whether due to fraud or technical issues.


redONE Postpaid Existing Customers
  1. This promotion will run from 1 October until 30 November 2024.

  2. To be eligible for this promotion, the participant must be an existing customer of redONE Mobile and must upgrade their current plan to the new Postpaid 5G devicePRO68 plan.

  3. The 5G phone will be given for FREE to customers who have upgraded their current line to the new Postpaid 5G devicePRO68 plan.

  4. Customers will be contacted individually for verification purposes and prize fulfilment.

  5. Only the earliest customers who have submitted the entry form to redeem the Adventure Bag will receive it, while stocks last.

  6. The free phone, prizes and merchandise cannot be exchanged for cash, transferred, changed or redeemed in any shape or form by the winner apart from what is specified by redONE Mobile.

  7. redONE Mobile reserves the right to amend, change, erase or add any of the terms and conditions at any time without prior notice.

  8. redONE Mobile will not be liable to provide any replacement or compensation in the form of cash or any kind for items that are lost, damaged, stolen or used improperly whether due to fraud or technical issues.


redONE Prepaid Existing Customers
  1. This promotion will run from 1 October until 30 November 2024.

  2. To be eligible for this promotion, customers are required to top up a minimum of RM30 credit. The more credit top up, the higher the chances are at winning the prizes.

  3. Customers will be contacted individually for verification purposes and prize fulfillment.

  4. The free tickets and prizes cannot be exchanged for cash, transferred, changed or redeemed in any shape or form by the winner apart from what is specified by redONE Mobile.

  5. redONE Mobile reserves the right to amend, change, erase or add any of the terms and conditions at any time without prior notice.

  6. redONE Mobile will not be liable to provide any replacement or compensation in the form of cash or any kind for items that are lost, damaged, stolen or used improperly whether due to fraud or technical issues.


Social Media Contest ( via redONE Mobile Facebook and Instagram)
  1. This promotion will run from 1 October until 30 November 2024.

  2. To be eligible to participate in this contest, participants must have either an Instagram or Facebook account that is set to ‘Public’ and NOT ‘Private’ mode.

  3. Each contestant is only allowed to submit one (1) entry.

  4. The selected winner will be contacted via the Facebook or Instagram used to participate in the trivia and MUST provide feedback within two (2) days from the day the message is received. Failure to provide a response will result in immediate cancellation of participation.

  5. The lucky winners selected by redONE Mobile will be based on the correct answer submitted and all decisions made are final. Any disagreements or disputes regarding redONE Mobile’s decisions will not be entertained.

  6. The free tickets and prizes cannot be exchanged for cash, transferred, changed or redeemed in any shape or form by the winner apart from what is specified by redONE Mobile.

  7. redONE Mobile reserves the right to reject any entry on its social media accounts i.e Facebook or Instagram, or cancel the prizes in the event of fraud from the contestant.

  8. redONE Mobile reserves the right to amend, change, erase or add any of the terms and conditions at any time without prior notice.

  9. redONE Mobile will not be liable to provide any replacement or compensation in the form of cash or any kind for prizes or tickets that are discontinued, canceled, lost, damaged, stolen or used improperly whether due to fraud or technical issues.

EN  |  BM

Online Payment

Pay your redONE bill via your preferred online banking service or your credit card.
  1. Visit the SelfCare Sign In page and enter your redONE mobile number and password to login.
  2. In the SelfCare Homepage, select Download & Pay Bill.
  3. To pay your bill, select Pay Now.
  4. Enter the amount that you want to pay in the Amount column and click Proceed.
  5. Select your preferred payment choice of Credit Card or Online Banking
  6. Tick on the Terms & Conditions box and click Proceed.
  7. You will be directed to the payment page based on the payment choice you selected.
  8. Enter all the necessary details, tick on the required checkbox(es) and click Proceed.
  9. Print out the statement/receipt after the payment is completed.

NOTE: Please allow one (1) working day for any payment made via online banking to be reflected in redONE Selfcare system.

JomPay

Pay your bills with JomPAY in 3 simple steps.
  1. Look for the JomPAY logo and Biller Code on your redONE bill.
  2. Logon to your preferred Internet Banking or Mobile Banking portal and look for the JomPAY icon.
  3. Enter the redONE Biller Code 8607, Reference-1 redONE Customer ID and payment amount, and you’re done!

NOTE: Please allow one (1) working day for any payment made via JomPAY to be reflected in redONE Selfcare system.

Click here for more information on JomPAY.

Touch’nGo eWallet

Pay your bills with TNG eWallet.
  1. Download and open the TNG eWallet mobile app.
  2. Select Postpaid under the Services section.
  3. Select redONE.
  4. Key in your account number, phone number and amount.
  5. Enter your 6 digit TNG eWallet pin.

Online Boost

Pay your bills with Boost.
  1. Download and open the Boost App.
  2. Select Bill Payments.
  3. Add New Bill Account.
  4. Select redONE.
  5. Add redONE account number.
  6. Save your info and make payment.

GrabPay

Pay your bills with GrabPay.
  1. Download and open the Grab app.
  2. Select Bills.
  3. Select redONE Bill Payment.
  4. Key in your redONE number and amount.
  5. Select Enter.

redONE Partner Shop

Visit the nearest redONE Partner Shop to pay your bill in person
View the full listing of the redONE Partner Shops here to find an agent closest to you.

Celcom Payment Kiosks

You can now pay your bills at any Celcom Payment Kiosks.
As redONE’s services are powered by Celcom, our customers are also able to pay their redONE bills at all Celcom Payment Kiosks (CPKs). CPKs are strategically located in Celcom branches and Celcom Blue Cube outlets nationwide. View the full listing of CPK locations here.

7-Eleven

Visit the nearest 7-Eleven store to pay your redONE postpaid bill
For your convenience, you can now pay your redONE postpaid bill at any 7-Eleven outlet nationwide. Locate the nearest outlet here.

Mobile Money Merchants

Pay your redONE bill at over 1,500 shops nationwide that accept Mobile Money payments.
Through our partnership with Mobile Money, redONE users can now pay their bills at any Mobile Money retail merchants and terminals. Just look out for the Mobile Money symbol the next time you shop and ask to pay for “redONE” bill.

Maybank ATM, Cash Deposit Machine & Maybank2u

Pay your redONE bill with your Maybank banking account.

Visit any Maybank ATMs or Cash Deposit Machines nationwide, or login to your Maybank2u banking portal. Enter your redONE Customer ID which can be found on your monthly bill plus the payment amount, and you’re done!

NOTE: Please allow one (1) working day for any payment made via any Maybank channels e.g. ATM, Cash deposit and Maybank2u to be reflected in redONE Selfcare system.

Direct Debit

Charge your redONE bill directly to your credit card every month for your peace of mind.
For ultimate convenience and peace of mind, you can now set up monthly Direct Debit payments from your preferred credit card for your redONE bill. Our Customer Care representatives will be glad to help you set this up. Simply dial 1909 from your redONE number or 1300 11 0088 from other networks.

Senheng Stores

Visit the nearest Senheng stores to pay your bill in person
Through our partnership with Senheng, you are now able to pay your redONE bill at any Senheng outlets nationwide. Locate a Senheng store here.

senQ Stores

Visit the nearest senQ stores to pay your bill in person
Through our partnership with senQ, you are now able to pay your redONE bill at any senQ outlets nationwide. Locate a senQ store here.

e-Pay Retailers

Visit these retailers to top-up your prepaid in person.

  1. Petronas
  2. Shell
  3. Petron
  4. BHP
  5. Caltex
  6. Five Petroleum
  7. Buraqoil
  8. Pos Malaysia
  9. MyNews
  10. Econsave
  11. MYCU Retail
  12. Lotus
  13. All Happy Mart
  14. Mydin