New redplanPLUS Plans

1. What are the new Postpaid plans?

   They are our new Postpaid promotion plan with 5G high-speed data quota per month. There are no extra charges when the data quota has been fully used. The data speed will be throttled down to 64kbps upon full utilization of the data quota.

2. How long is this promotion for?

   This is an offer effective from 3 June 2025 until further notice.

3. Where can I sign up for these plans?

   You may walk-in to any of our redONE Mobile stores.

4. Who is eligible to subscribe to the new Postpaid plans?

   All Malaysians and foreigners above 18 years old can sign up for these plans. The plan is available for new registrations, mobile number portability (MNP) port-ins and rate plan changes. (excluding M2M).

5. How much do I need to pay upon registration?

   The Advance payment for all Mobile Number Portability (MNP) Port-in request is waived. If you require a higher credit limit, deposit is required if your tenure with redONE is less than 6 months.

   If you are a foreigner, you have to pay a deposit equivalent of their respective monthly credit limit.

   Postpaid Plan	redplanPLUS38	redplanPLUS48
   Advance Payment	RM38	RM48
   Registration Fee	RM10	RM10

6. Will I be tied to a contract if I sign up for redplanPLUS38 or 5G redplanPLUS48?

   The new plans is tied to a 6 months contract. If you take up a premium number you will be subjected to a contract period of 24 months. Should you remain with redONE Mobile for a full 6 months, you will be entitled to sign up for a supplementary line or an upgrade that comes with a complementary (free) new 5G device.

7. Do I need to activate or subscribe to hotspot data?

   No, the hotspot data will be activated automatically once your plan is successfully activated or ported in.

8. What happens if I use up all my hotspot data?

   The data sharing function will be temporarily restricted. To continue sharing data, you can purchase a 10GB booster or a Data Top-Up.

9. If I have not utilised all the quota for base and hotspot, can I bring forward the unused quota for next month?

   No, the validity for the Internet and Hotspot is only until the end of the month. The unused quota will be forfeited and not carried forward.

redCALL

1. What is redCALL?

   redCALL is a new Value-Added Service (VAS) that enables high voice usage customers to make unlimited voice calls to all networks in Malaysia.

2. Do I need to activate/ subscribe redCALL?

   No, the redCALL will be activated automatically once your redplanPLUS38 or redplanPLUS48 plan is successfully activated or successfully ported-in.

3. I don’t want the redCALL service. Can I terminate it?

   No, you cannot terminate the redCALL service. It is bundled with the redplanPLUS38 and redplanPLUS48 plan for you to enjoy unlimited calls to all networks in Malaysia.

4. Are the unlimited voice calls to all networks valid for calls made when I am roaming?

   The unlimited voice calls are valid for domestic calls in Malaysia only.

5. Do the unlimited voice calls include calls to fixed lines e.g. 03 numbers?

   Yes. The unlimited voice calls include all domestic calls to mobile numbers and fixed line numbers in Malaysia. Calls to special numbers are excluded.

6. Is there a Fair Usage Policy for the unlimited voice calls?

   Yes, Fair Usage Policy of 100 hours per month is applicable.

7. What happens when I exceed the Fair Usage Policy for unlimited calls?

   You can continue to call other networks’ numbers at RM0.15 per minute for the remaining days of the calendar month.

Fast Track Loyalty – Free Phone

1. Who is eligible for the free smartphone offer?

   Only master line customers with an active redplanPLUS38 or redplanPLUS48 plan are eligible.

2. What happens to the contract if I take up this offer?

   If you take up this offer and sign up for a device bundle sub line, your master account contract will restart with a new 24month term.

   If you choose to upgrade your master account to a device bundle plan, your contract will reset to:

   • 24 months for devicePRO68, or

   • 36 months for devicePRO98.

3. What are the criteria to qualify for this offer?

   To qualify, customers must meet the following conditions:

   • Must have been on the current plan for more than 6 months (180 days from the original plan sign up date or MNP successful port in date).

   • Must be a good paymaster with no barring or suspension in the last 3 months. The master line and any sub line(s) must be in active status. Any suspension or barring disqualifies Eligibility.

   • The master line must not be under contract.

   • There must be no active contracted device bundles under any Loyalty Project, for both master and sub lines.

   • No outstanding payments on the current bill for all master accounts tied to the same NRIC.

   • Only successfully activated lines are eligible to receive the free smartphone.

4. Can I upgrade or downgrade my plan after accepting the offer?

   No. Plan upgrades or downgrades are not allowed after the master account has taken up the offer.

5. Are there any exclusions to this program?

   Yes. The offer is not available to Corporate, M2M, or Foreign customers.

redplanPLUS38 and redplanPLUS48 plans

redplanPLUS38	redplanPLUS48
Monthly Commitment: RM38	Monthly Commitment: RM48
Internet Quota: 130GB 5G/4G	Internet Quota: 150GB 5G/4G
Calls: Unlimited	Calls: Unlimited
Hotspot: 50GB 5G/4G	Hotspot: 100GB 5G/4G
Total Data: 180GB	Total Data: 250GB

1. All prices displayed exclude service tax which will be imposed on you in your monthly bill.

2. The monthly access fee for the redplanPLUS38 and redplanPLUS48 plans covers only the high-speed data combo, hotspot data, and unlimited calls to all networks in Malaysia and fixed line numbers. It does not cover video calls or calls to special numbers.

3. Advance Payment and Registration Fee is required. The Advance Payment is waived for MNP- Port-in customers. The Advance Payment collected will be used to deduct against your first month’s bill and you will only be required to pay any balance due under your first month’s bill.

   Postpaid Plan	redplanPLUS38	redplanPLUS48
   Advance Payment	RM38	RM48
   Registration Fee	RM10	RM10

4. Registration by non-Malaysian citizen customers shall be charged with a deposit equivalent of their respective monthly credit limit.

5. redCALL is bundled with the redplanPLUS38 and redplanPLUS48 plans and is not optional. RM10 per month will be charged to the bill for redCALL.

6. The combo data, hotspot data, and unlimited voice calls to all networks are for domestic use within Malaysian networks only. Roaming and IDD will be charged based on Pay-Per-Use (PPU) rates.

7. In the first bill for redplanPLUS38 and redplanPLUS48, the data bundle will be prorated based on the customer’s bundled high speed data usage. The prorated usage prices are as below:

   Plan Name	Data Usage 25% or less	Data Usage 26% – 50%	Data Usage 51% – 75%	Data Usage 76% or more
   redplanPLUS38	RM7	RM14	RM21	RM28
   redplanPLUS48	RM9.50	RM19	RM28.50	RM38

8. Upon 100% utilisation of the bundled high speed data, the subsequent usage will be drawn from the basic Internet data throttling at 64kbps speed. Customer may opt to purchase Data Top Up to continue surfing the Internet at high speed.

9. Change plan request to the new redplanPLUS38 and redplanPLUS48 plan is not allowed.

redCALL

1. The redCALL Value-Added Service (VAS) offers unlimited voice calls to all networks and is applicable for domestic usage within Malaysian networks only. Video calls and voice calls to special numbers are excluded.

2. The redCALL VAS is bundled with the NEW redplanPLUS38 and redplanPLUS48 plans and is not optional. RM10 per month will be charged to the bill.

3. Unlimited voice calls include:

   • All domestic calls to redONE Postpaid, redONE Prepaid and other mobile operators

   • All domestic calls to national fixed line numbers

4. CALLS EXCLUDED from the unlimited voice calls include:

   • Calls to 1300 / 1700 / 1600 / 1MOCC numbers

   • Calls to special and premium numbers

   • Video calls

   • IDD calls

5. The redCALL VAS will be auto renewed on the 1st of every month.

6. In any event where the customer wants to change his/her subscribed plan from the NEW redplanPLUS38 and redplanPLUS48 to another plan, the subscription to redCALL will be automatically continued unless the new plan is Amazing8, Amazing28+ or Data28.

7. The unlimited calls to all networks in Malaysia shall NOT be:

   • Re-sold, rented or utilized in any other way except as an individual making calls to other network users in Malaysia

   • Used for rerouting calls (connection with a device/software/application)

   • Used to setup switch devices which could keep a line open potentially for hours

   • Used for multiple simultaneous calling and conference calling

   • Used for call centre and telemarketing

   • Used for continuous calling for extended period of time, auto dialing and machine to machine communication

Hotspot

1. Hotspot data is bundled with the NEW redplanPLUS38 and redplanPLUS48 plans and is not optional.

2. Hotspot data can only be used for data sharing within Malaysian networks. Data sharing while abroad is subject to data roaming charges. Customers will be charged based on the rates set by the respective roaming operators when using data while roaming with redONE Mobile’s international roaming partners.

3. Hotspot data will be automatically renewed on the 1st of every month.

4. Hotspot data will expire at the end of the calendar month. Any unused hotspot data will not be carried forward to the following month.

5. If a customer switches from the NEW redplanPLUS38 or redplanPLUS48 plan to another plan, the hotspot data will be automatically forfeited.

6. Once 100% of the hotspot data is used up, data sharing will be restricted. Customers may choose to purchase a Data Booster or Data Top-Up to continue using the hotspot service.

Data Utilization Priority

Utilisation	Data Usage
Plan	redplanPLUS38	redplanPLUS48
1st	Purchased redVIDEO, redSOCIAL, redSTUDY, redMUSIC	Purchased redVIDEO, redSOCIAL, redSTUDY, redMUSIC
2nd	130GB 5G/4G Data Combo	150GB 5G/4G Data Combo
3rd	Additional Data Purchase	Additional Data Purchase
4th	Basic Internet @64kbps	Basic Internet @64kbps

1. Hotspot usage will be deducted from the bundled 5G/4G data bucket.

Fast Track Loyalty – Free Phone

Eligibility for Master Line Customers with the following criteria:

1. Master Account Plan: redplanPLUS38 or redplanPLUS48 only

   • Subscription period exceeds 6 months (180 days from the date of original plan registration or successful MNP port-in date)

   • Good paymaster (Line must not be suspended or barred in the last 3 months)

   • Both Master and Supplementary lines must be in active mode. Any form of suspension or barring is not allowed

   • Not under any contract

   • Neither the Master nor Supplementary line is under the Loyalty Project Device Bundle contract

2. No outstanding payment on the current bill for any master accounts linked to the same NRIC.

3. Only lines that have successfully upgraded their plan are eligible to receive a free smartphone.

4. For Master Account customers who accept this offer, the contract will be reset to 24 or 36 months.

5. Individual billing is not allowed.

Loyalty Device Program

1. Master lines are not allowed to downgrade/upgrade their plan after accepting this offer for the duration of the contract.

2. Corporate, M2M, and foreign customers are not eligible for this program.