New redplanPLUS Plans

1. What is this new Postpaid plan?
   Our new redplanPLUS Postpaid plan includes a monthly high-speed 5G/4G data quota. If you use up your data, you won’t be charged extra—your speed will just be reduced to 64kbps until the next billing cycle. You also have the option to upgrade your plan or add a supplementary line, which even comes with a free phone after 6 months.
   
   
2. How long is this offer for?
   This is an offer effective from 15 June 2026.
   
   
3. Where can I sign up for these plans?
   You may walk-in to any of our redONE Mobile stores or Partner stores. Alternatively, you can conveniently register online whenever it suits you!
   
   
4. Who is eligible to subscribe to the new Postpaid plans?
   All Malaysians and foreigners above 18 years old can sign up for these plans. The plan is available for new registrations and mobile number portability (MNP) port-ins. (excluding M2M).
   
   
5. How much do I need to pay upon registration?
   

   Postpaid Plan	redplanPLUS38	redplanPLUS48
   Advance Payment	RM38	RM48
   Registration Fee	RM10	RM10

   The Advance payment for all Mobile Number Portability (MNP) Port-in request is waived. If you require a higher credit limit, deposit is required if your tenure with redONE Mobile is less than 6 months. If you are a foreigner, you have to pay a deposit equivalent of their respective monthly credit limit.

6. Can I use the bundled data to create a hotspot?
   Yes, you can.
   
   
7. If I have not utilised all my base data, can I carry over the unused quota to next month?
   Unfortunately, your Internet quota are only valid until the end of the month. Any unused data won’t carry over and will be forfeited.
   
   
8. Will I be tied to a contract if I sign up for this plan?
   Yes, this plan do have 6 months contract. However, if you take up a premium number you will be subjected to a contract period of 24 months.
   
   

redCALL

1. What is redCALL?
   redCALL is a new Value-Added Service (VAS) that enables high voice usage customers to make unlimited voice calls to all networks in Malaysia.
   
   
2. Do I need to activate/ subscribe redCALL?
   No, the redCALL will be activated automatically once your redplanROAM48 plan is successfully activated or successfully ported-in.
   
   
3. I don’t want the redCALL service. Can I terminate it?
   No, you cannot terminate the redCALL service. It is bundled with the redplanROAM48 plan for you to enjoy unlimited calls to all networks in Malaysia.
   
   
4. Is the unlimited voice calls to all networks valid for calls made when I am roaming?
   The unlimited voice calls is valid for domestic calls in Malaysia only.
   
   
5. Does the unlimited voice calls include calls to fixed lines e.g. 03 numbers?
   Yes. The unlimited voice calls include all domestic calls to mobile numbers and fixed line numbers in Malaysia. Calls to special numbers are excluded.
   
   
6. Is there a Fair Usage Policy for the unlimited voice calls?
   Yes, Fair Usage Policy of 100 hours per month is applicable.
   
   
7. What happens when I exceed the Fair Usage Policy for unlimited calls?
   You can continue to call other networks’ numbers at RM0.15 per minute for the remaining days of the calendar month.
   
   
8. What is included in the unlimited calls with redCALL?
   The unlimited calls include:
   • Calls to all Malaysian mobile numbers (including redONE Postpaid & Prepaid).
   • Calls to all Malaysian fixed line numbers.
     
     
9. What is NOT included in the unlimited calls?
   The following are excluded:
   • Calls to special numbers (1300, 1700, 1600, 1MOCC).
   • Calls to premium and special rate numbers.
   • Video calls.
   • International (IDD) calls.
     
     
10. Are there any usage restrictions for the unlimited calls?
    Yes, the unlimited calls are for personal use only. They must not be used for:
    • Re-selling, renting, or commercial purposes.
    • Call rerouting devices, software, or auto diallers.
    • Call centres, telemarketing, or conference calling.
    • Continuous, automated, or machine to machine communication.
      
      

Fast Track Loyalty – Free Phone

1. Who is eligible for the free smartphone offer?
   Only master line customers with an active redplanPLUS38 or redplanPLUS48 plan are eligible.
   
   
2. What happens to the contract if I take up this offer?
   
   1. If you take up this offer and sign up for a device bundle sub line, your master account contract will restart with a new 24 month term.
   2. If you choose to upgrade your master account to a device bundle plan, your contract will reset to:
      
      • 24 months for devicePRO68, or
      • 36 months for devicePRO98.
        
        
3. What are the criteria to qualify for this offer?
   Eligibility criteria:
   • Minimum 6 months on current plan (180 days from sign-up or successful MNP).
   • No barring or suspension in the past 3 months; all master and sub-lines must be active.
   • Master line must not be under contract.
   • No active contracted device bundles under any Loyalty Project.
   • No outstanding payments across all accounts linked to the same NRIC.
   • Only successfully activated lines are eligible to receive the free smartphone.
     
     
4. Can I upgrade or downgrade my plan after accepting the offer?
   No. Plan upgrades or downgrades are not allowed after the master account has taken up the offer.
   
   
5. Are there any exclusions to this program?
   Yes. The offer is not available to Corporate, M2M, or Foreign customers.

redplanPLUS Plan

Early Termination Fee

1. All prices displayed exclude service tax which will be imposed on you in your monthly bill.
   
   
2. Monthly access fee for the redplanPLUS38 and redplanPLUS48 plan is only applicable for the bundled high speed data and unlimited voice calls to all networks in Malaysia and fixed line numbers, not for video calls and voice calls to special numbers.
   
   
3. Advance Payment and Registration Fee are required. The Advance Payment is waived for MNP- Port-in customers. The Advance Payment collected will be used to deduct against your first month’s bill and you will only be required to pay any balance due under your first month’s bill.
   

   Postpaid Plan	redplanPLUS38	redplanPLUS48
   Advance Payment	RM38	RM48
   Registration Fee	RM10	RM10

4. Registration by non-Malaysian citizen customers shall be charged with a deposit equivalent of their respective monthly credit limit.
   
   
5. redCALL is bundled with the redplanPLUS38 and redplanPLUS48 plan and is not optional. RM10 per month will be charged to the bill for redCALL.
   
   
6. The bundled data and unlimited voice calls to all networks are applicable for domestic usage only within Malaysia network. Roaming and IDD are chargeable based on Pay-Per-Use (PPU) rate.
   
   
7. In the redplanPLUS38 and redplanPLUS48 first bill, the data bundle will be prorated based on the customer’s bundled high speed data usage. The prorated usage prices are as below:
   

   Plan Name	Data Usage 25% or less	Data Usage 26% – 50%	Data Usage 51% – 75%	Data Usage 76% or more
   redplanPLUS38	RM7	RM14	RM21	RM28
   redplanPLUS48	RM9.50	RM19	RM28.50	RM38

8. Upon 100% utilisation of the bundled high speed data, the subsequent usage will be drawn from the basic Internet data throttling at 64kbps speed. Customer may opt to purchase Data Top Up to continue surfing the Internet at high speed.
   
   
9. In the event of termination, there will not be any pro-rated billing on your last bill; you will be charged the full month’s commitment fee.

redCALL

1. The redCALL Value-Added Service (VAS) offers unlimited voice calls to all networks and is applicable for domestic usage within Malaysian networks only. Video calls and voice calls to special numbers are excluded.
   
   
2. The redCALL VAS is bundled with the redplanPLUS38 and redplanPLUS48 plans and is not optional. RM10 per month will be charged to the bill.
   
   
3. Unlimited voice calls include:
   
   • All domestic calls to redONE Postpaid, redONE Prepaid and other mobile operators
   • All domestic calls to national fixed line numbers
     
     
4. CALLS EXCLUDED from the unlimited voice calls include:
   
   • Calls to 1300 / 1700 / 1600 / 1MOCC numbers
   • Calls to special and premium numbers
   • Video calls
   • IDD calls
     
     
5. The redCALL VAS will be auto renewed on the 1st of every month.
   
   
6. In any event where the customer wants to change his/her subscribed plan from the redplanPLUS38 and redplanPLUS48 to another plan, the subscription to redCALL will be automatically continued unless the new plan is Amazing28+ or Data28.
   
   
7. The unlimited calls to all networks in Malaysia shall NOT be:
   
   • Re-sold, rented or utilized in any other way except as an individual making calls to other network users in Malaysia
   • Used for rerouting calls (connection with a device/software/application)
   • Used to setup switch devices which could keep a line open potentially for hours
   • Used for multiple simultaneous calling and conference calling
   • Used for call centre and telemarketing
   • Used for continuous calling for extended period of time, auto dialling and machine to machine communication.

Fast Track Loyalty – Free 5G Phone

1. The redplanPLUS plan provides eligible customers with a Fast Track option for upgrading to a Loyalty Master Line or add additional Loyalty Supplementary Line.
   
   
2. Master line customer with the criteria below are entitle for Fast Track Loyalty:
   
   • Master Account Plan: redplanPLUS38 or redplanPLUS48 only
   • Tenure more than 6 months (180 days from the commencement start date of the original plan sign up date or MNP successful port in date)
   • Good paymaster (Line must not be suspended or barred in the last 3 months)
   • Both Master and Supplementary lines must be in active mode. Any form of suspension or barring is not allowed
   • Not under any contract
   • Neither the Master nor Supplementary line is under the Loyalty Project Device Bundle contract
     
     
3. All Master Accounts registered under the same NRIC must have no outstanding or overdue payments at the time of application.
   
   
4. Only lines that is successfully upgraded is eligible to receive the complimentary smartphone.
   
   
5. Master Account customers who take up this offer, their account’s contract period will reset to:
   
   • 24 months (xdevicePRO68) or
   • 36 months (xdevicePRO98).
     
     
6. Individual billing is NOT allowed.
   
   
7. Master account is not allowed to downgrade/upgrade after the master account had taken this offer.
   
   
8. Corporate, M2M and Foreigners are not allowed for this program.