Comprehensive Mobile Roaming Plans and Phone Roaming Charges

Travelling abroad soon? Roam with peace of mind
when you travel to 77 countries with redROAM Roaming Passes!
With affordable roaming rates, share beautiful moments without worrying about extra charges!

Travel easy with redROAM Passes!
Available for both prepaid and postpaid customers.

Check the standard roaming charges for each country and network
before you travel, so you can stay in control of your usage.

*For a full list of countries and their respective call charges, please refer above.

*All prices stated exclude Service Tax, applicable only for redONE Postpaid users.

Check Coverage

Provided by CelcomDigi, our redONE users get to enjoy the same widest and best network coverage throughout Malaysia.

Locate An Agent

Visit one of our appointed agents or partners in your region.

International Roaming

What is International Roaming?
International Roaming is a service where it allows you to use your mobile number to make and receive calls in
countries or destinations while you are overseas.
What should I do if I want to be able to make calls, send SMS or browse internet when I’m travelling
overseas?
You will need to pre-activate your roaming services before you travel overseas.
How do I activate my International Roaming service?
If you are a redONE customer for more than 6 months, you just need to call 1909 to speak to our Customer Care to
activate your International Roaming service before you travel abroad.
If you are a new redONE customer (less than 6 months), then you may be required to pay an additional RM300 deposit
(refundable) to activate your International Roaming service. The additional deposit payment can be waived if you
ported (MNP) your Postpaid number from another network, and you had been roaming previously.
What are the steps to make calls or send SMS while I’m roaming?
Just follow the simple instruction below:
<International Access Code><Country Code><Area Code/Mobile Network Code><Mobile/Fixed
Line Number>
Example:
To make a call to a Malaysian mobile number (e.g. 011 1073 3663), dial +601110733663

How do I manually select a network operator from my mobile device?

To manually select a network, please follow the steps below:

iPhone	Go to: Settings Carrier Automatic [OFF] Select the correct preferred network
Android	Go to: Menu Settings Wireless and Networks Mobile Networks Network Operator Select the correct preferred network
BlackBerry	Go to: Options Networks and Connections Mobile Network Click on Network Selection Mode and select MANUAL. Under the Manual Network Selection, there are 3 options: Prompt – under this option customer will be prompted to switch when the manually selected network is out of coverage Yes – this option will allow user to switch to available network (Auto) when manually selected network is out of coverage No – user will not be having network coverage when the manually selected network is out of coverage.

Note: Steps may vary from one mobile phone to another

What are the charging rates for making calls, sending SMS or browsing the internet while roaming?
The charges are based on the roaming country and operator you selected.
Are there any Peak/Off-Peak hours to make any international call?
No, the charging rates are standard depending on the country and operator you selected.
Will I be charged for answering calls while I’m roaming?
Yes, you will be charged if you answer any calls while you are roaming. The charges will vary according to the country of originating calls.
Can I see the number of my caller on my mobile screen when I am roaming?
Yes, you can.
Who do I call in case of emergency such as lost SIM, lost phone, etc?
You are advised to contact our Customer Care at +603 8689 7800 to suspend your line in order to avoid any unauthorised usages.
Will I be charged if I call redONE Customer Care while roaming?
Yes, you will be charged International Roaming service charges depending on the country and operator you selected.
Are these International Roaming rates applicable to supplementary line users?
Yes, these rates are applicable to supplementary line users with activated International Roaming service.
Will I be notified of any changes in International Roaming rates?
Changes in rates will be published in our website. Please check our website periodically to get the latest rates and promotions.

redONE reserves the right at its sole discretion to determine whether a subscriber is eligible for the international roaming service.
redONE and the operator of the visited foreign telecommunication services network shall not be liable for any loss or damage which the subscriber may sustain from or through the suspension/ termination/ interruption/ loss of or inability to use the international roaming service due to any cause whatsoever.
The subscriber of the international roaming service shall be subjected to all terms and conditions of this Agreement and such other terms and conditions as redONE shall deem fit to be imposed from time to time.
For data services, the subscriber’s monthly access fees only covers domestic data usage and does not include data usage overseas. For roaming service usage, international roaming charges applies.
The subscriber may request for a higher Credit Limit and redONE may grant the same at its discretion subject to conditions as redONE shall deem fit to impose.
The subscriber shall bear and pay all surcharges, exclude Service Tax, value-added taxes, and any other charges, taxes, exchange rate difference (if any) or such other sum as may be stipulated from redONE from time to time, incurred in using the international roaming service.
redONE does not make any warranty or representation that the subscriber’s mobile equipment will be able to utilise the international roaming service. Any inability of the subscriber’s mobile equipment to utilise international roaming service shall not annul this agreement or absolve, diminish or affect the subscriber’s liability to observe and perform his/her obligations herein.
The subscriber shall promptly report to redONE and in any case within 24 hours, any lost or stolen SIM Card or mobile equipment. Until such report has been received by redONE, the subscriber shall be liable for all charges incurred.
For the purposes of these terms and conditions, any reference to international roaming service shall include international data roaming services.
This offer’s terms and conditions shall be read in addition to the terms and conditions practiced by redONE (“Principal Terms & Conditions”) accepted by the Customer and shall be supplemental to the Principal Terms & Conditions. The Principal Terms and Conditions shall continue to apply and bind the Customer for purposes of this promotion.

Daily Data Roaming

Daily Data Roaming

1. What is Daily Data Roaming?
  Daily Data Roaming allows subscribers to enjoy Internet access while travelling abroad.

Daily Data Roaming
Price	RM39
Data Allocation	1 GB
Validity	24 hours
Eligible Countries	123 countries
Eligible Plan	All Postpaid plans

Do I need to log on to a certain network to enjoy the Daily Data Roaming?
No, you do not need to log on to a preferred operator.
Do I need to register or subscribe in order to enjoy the rates?
You will be automatically activated upon data usage of more than RM0.10 in the eligible countries. Please ensure to switch ON Data Roaming on your device setting.
Will I be informed about my activation?
Yes, you will be informed via SMS upon activation and 100% usage utilization.
What is Unlimited Daily Data Roaming?
This service allows customers to access mobile data services when abroad using foreign mobile networks, without having to pay high data roaming charges. The cost is capped at a flat daily rate.
What if the country that I am travelling to is not on the list of countries?
Then standard data roaming rates will apply, which will be very expensive. Look for free WiFi hotspots instead.
What is the charging block for Pay-Per-Use?
The charging block is per 100 kb.
If I’ve reached my daily quota, can I still enjoy the Internet while roaming without additional charges?
Yes, you can continue browsing without any additional charges at reduced speed of up to 256 Kbps until your pass expires (FUP 700 MB).
Can I unsubscribe from the Daily Data Roaming?
No. The Daily Data Roaming will expire automatically within 24 hours. If you do not wish to continue, please turn off data roaming from your device settings.
Can I travel to multiple countries using one subscription?
You are allowed to use the same Daily Data Roaming subscription for multiple countries (within the eligible countries list). For example, if you travel to Singapore & Thailand within a day, the Daily Data Roaming auto-activated in Singapore can be used in Thailand as well.
What are the eligible countries that are allocated with a 1 GB quota?
Click the button provided on the page above to see the full list of the selected countries.

Daily Data Roaming

The new RM39 Daily Data Roaming is valid from 1 September 2024.
This Daily Data Roaming is applicable to all new and existing redONE Postpaid customers.
Customer must remember to switch on data roaming to enjoy the promotion.
The Daily Data Roaming is a roaming service that comes with roaming internet quota of up to 1 GB at a flat rate of RM39 per day.
- The quota allocated will be high-speed roaming internet.
- After the full high-speed quota is used, the subsequent internet speed will be slowed down to 256 kbps (FUP: 700 MB).
Daily Data Roaming is based on Malaysian time zone from 12:00am to 11:59pm.
The Daily Data Roaming is offered in partnership with network operators in the selected countries (“Participating Network Operators”). redONE Mobile reserves the right to delete, add or amend the list of Participating Network Operators in the selected countries from time to time.
This Daily Data Roaming shall be auto-renewed if data usage continues to be detected after 24 hours from the activation time. Customers may avoid auto-renewal and/or the charges by turning off their Data Roaming.
The Daily Data Roaming service will be automatically activated once the Customer reaches the foreign country, and the Daily Data Roaming service will continue to auto-renew every 24 hours with a RM39 flat rate charge as long as international roaming is enabled on the device of the Customer.
The Daily Data Roaming services shall be used outside of Malaysia and the Customer agrees to abide by and be subjected to all terms and conditions of use at all times and the usage terms of the Participating Network Operators.
Customers shall not use the Daily Data Roaming for commercial, non-personal or fraudulent use or gains. redONE Mobile reserves the right at any time at its absolute discretion and without any liability whatsoever to the Customer or any third party, to disconnect, interrupt, terminate, bar or suspend the Daily Data Roaming service to a Customer in the event of suspicious usage, illegal activities, suspected fraud or any other unusual activities that are not permitted under this Terms and Conditions.
There will not be any refund granted on unutilized Daily Data Roaming Quota upon termination at any point of time if the Customer deactivates International Roaming. The remaining Internet quota will be forfeited with immediate effect.

redROAM10

What is the new redROAM10?
redROAM10 is a roaming add-on that gives you 10GB high-speed internet when you travel to Indonesia, Singapore, and Thailand for only RM10 per month.
How long is this offer?
This offer is effective from 1 October 2025
Who is eligible to subscribe to the new redROAM10?
redROAM10 Add-On is available for redONE Postpaid customers with a monthly commitment of RM38 and above.
How can I sign up for these plans?
Sign up in just a few taps with the redONE Postpaid 1App.
How will I know when my activation is confirmed?
You will receive an SMS notification once your pass has been successfully activated.
Do I need to connect to a specific network to use redROAM10?
No, you don’t need to manually select a network. Your device will automatically connect to the relevant participating operators.
What happens if I fully utilize my quota?
Once you’ve fully used up your 10GB high-speed data roaming quota, data roaming service will be slowed down up to 64Kbps. To continue enjoying data roaming, you may add the redROAM10 1-Time Add-On.
Will I get notified when my redROAM10 is fully used?
Yes, you will receive an SMS notification when you have used 100% of your data pass quota.
Can I use one redROAM10 subscription across multiple countries?
Yes. A single redROAM10 subscription can be used across all participating countries (Singapore, Indonesia, and Thailand) within the same billing cycle. For instance, if you travel to Singapore and Thailand within the same month, the redROAM10 pass activated in Singapore will work seamlessly in Thailand too.
What if the country that I am travelling to other than Indonesia, Singapore or Thailand?
redROAM10 is only valid in Singapore, Indonesia, and Thailand. If you enable data roaming in other countries, the standard Daily Data Roam rate of RM39 for 1GB will apply.
Are there any charges for voice calls & SMS while roaming?
redROAM10 is limited to data usage only. For voice calls & SMS, call diverted to voice & call forwarding while roaming, standard roaming charges for these services applies.
What happens if I’m already charged RM39 for Daily Data Roam and then purchase redROAM10 on the same day?
Both charges will apply. The RM39 Daily Data Roam fee is non-refundable, and your redROAM10 Add-On will take effect immediately upon successful subscription for the remaining validity period.
What should I do if my roaming isn’t working after I purchase redROAM10?
1. Ensure that Data Roaming is turn on in your phone settings.
2. Restart your device to refresh the connection.
3. Make sure you are within one of the supported countries (Singapore, Indonesia or Thailand).
4. If the issue persists, manually select a participating network operator or contact redONE Customer Care for assistance.
Any tips to avoid skyrocketing roaming bill?
Here are some tips to help you manage your roaming costs:
1. Turn off voicemail to avoid unnecessary charges
2. Disable data roaming before expiry
3. Limit heavy data usage while abroad
4. Avoid replying to non-essential SMS
Can I cancel my Monthly Recurring redROAM10 Add-On?
Yes. You can cancel anytime via the redONE Customer Care. Once cancelled, the Add-On will not renew in the next billing cycle.

redROAM10 Add-On

redROAM10
Price:RM10
Data Quota:10GB
Pass Eligibility:Singapore, Indonesia & Thailand
Pass Validity:Per monthly billing cycle date
Purchase Method:redONE Postpaid 1App

The redROAM10 Add-On will be available to customers starting from 1 October 2025.
This Add-On is exclusively to redONE Postpaid customers with a monthly commitment of RM38 and above.
The redROAM10 Add-On provides 10GB of high-speed data roaming for use in the following countries: Indonesia, Singapore & Thailand.
This is a multi-country pass, which means your quota can be used seamlessly across all eligible countries within the same billing cycle.
The redROAM10 is not applicable to the following categories of accounts or services: 5G Home WiFi, M2M, FMS, MyFon , SME, Deskphone.
The validity of the Add-On shall follow the customer’s monthly billing cycle (Malaysia Time, GMT+8):
1. Starts: 12:00am Day 1 of the billing cycle
2. Ends: 11:59pm on the end of calendar month
Upon full utilization of the quota, data roaming service will be slowed down up to 64Kbps. Customer may purchase an additional Add-Ons to resume service.
Any unused data quota will be forfeited upon expiry, termination or cancellation of the Add-On.
Two (2) subscription options to suit your needs:
1. Monthly Recurring – which automatically renews at the start of each billing cycle.
2. 1-Time Add-On – which shall expire at the end of the billing cycle, irrespective of the date of purchase. Does not support auto-renewal.

redROAM10 – Monthly Recurring Add-On

The Monthly Recurring Add-On shall automatically renew at the start of every billing cycle, no need to re-subscribe.
The validity of the Monthly Recurring Add-On shall follow the customer’s monthly billing cycle (Malaysia Time, GMT+8):
1. Start: 12:00 am, Day 1 of billing cycle
2. End: 11:59 pm, last day of billing cycle
If you upgrade or change to another eligible plan, your redROAM10 will continue without interruption.
If you downgrades to a monthly commitment plan below RM38, the Monthly Recurring Add-On shall be automatically terminated.
Cancelation can be made anytime via Customer Care.

redROAM10 – 1-Time Add-On

The 1-Time Add-On shall expire at the end of the billing cycle in which it was purchased, irrespective of the purchased date.
The purchase fee for redROAM10 1-time Add-on is not pro-rated. Customers will be charged a full RM10 in the bill upon successful purchase.
Customers may purchase more than one (1) 1-Time Add-On within the same billing cycle; the quotas shall be combined.
The 1-Time Add-On shall not carry forward to the next billing cycle. Any unused quota shall be forfeited at the end of the cycle.
Active roaming service is compulsory for customer to purchase this pass.

Disclaimer

redONE does not make any warranty or representation that the subscriber’s mobile equipment will be able to utilise the international roaming service. Any inability of the subscriber’s mobile equipment to utilise international roaming service shall not annul this agreement or absolve, diminish or affect the subscriber’s liability to observe and perform his/her obligations herein.
Customers are responsible for ensuring their device is roaming-enabled and compatible with local networks in the destination country.
The roaming service is subject to the coverage and quality of redONE’s roaming partners. Network speed and stability may vary depending on location and local operators.
Voice calls, SMS, and usage outside the 10GB quota will be charged separately based on standard roaming rates.
Subscription fees will be reflected in the customer’s monthly bill. No refunds will be provided for early termination or unused quota.
The redROAM10 Add-on shall be used outside of Malaysia and the Customer agrees to abide by and be subjected to all terms and conditions of use at all times and the usage terms of the Participating Network Operators.
Customers shall not use the redROAM10 Add-on for commercial, non-personal or fraudulent use or gains. redONE Mobile reserves the right at any time at its absolute discretion and without any liability whatsoever to the Customer or any third party, to disconnect, interrupt, terminate, bar or suspend the redROAM10 Add-on to a Customer in the event of suspicious usage, illegal activities, suspected fraud or any other unusual activities that are not permitted under this Terms and Conditions.

Prepaid Roaming Passes

Who can buy the pass?
Customers with an active ULTRAplus25 or ULTRAplus35 RM35 plan are eligible to purchase the roaming pass.

How is the pass activated?
The pass price is deducted from your credit balance upon activation. Make sure your mobile line is active to complete the purchase successfully.

Will my data be prorated?
The full data quota applies once activated. Any unused data will expire at the end of the pass validity.

Can I use any network overseas?
There’s no need to manually log on to a preferred operator. The network selection will automatically connect you to the relevant participating operators.

Is it valid in more than one country?
Multi-country passes allow usage across all listed eligible countries.

Can I use hotspot overseas?
Yes, you can use the pass for data roaming and hotspot sharing.

Will I get 5G access?
Yes, 5G is automatically enabled once your pass is activated.

When does my pass start and end?
Your pass is valid from the time of activation for the selected duration. The full charge applies at activation, and any usage outside the validity period will incur standard roaming rates.

What pass durations are available?
You may choose from 3-day, 7-day, or 14-day passes — all valid for multi-country use.

Can I buy another pass before the current one ends?
Yes! redROAM passes are stackable. You can buy the same pass again even while your current one is still active.

What happens if I have more than one active pass?
The pass with the shortest validity and latest purchase time will take priority.

What happens when my pass expires?
Once your pass expires, data roaming will automatically stop to prevent additional charges.

Will the pass renew automatically?
The redROAM pass does not auto-renew — you’ll need to repurchase it to continue using roaming services.

Can I use hotspot while roaming?
Yes, redROAM passes cover all data roaming services, including hotspot usage.

Can I share my data with others?
Yes, you can share your high-speed data with other users or devices, but not with modems.

Do I get 5G access with redROAM?
Yes, 5G is automatically enabled once your redROAM pass is activated.
Can I make calls using the pass?
redROAM passes are for data use only. Any calls made will be charged separately at Pay-Per-Use (PPU) rates.

Singapore, Indonesia, Thailand

redROAM APAC

redROAM Global

3-Day Pass

7-Day Pass

14-Day Pass

Price:

3 days – RM10

Price:

3 days – RM30

Price:

7 days – RM50

Price:

7 days – RM50

Price:

14 days – RM70

Internet Quota:

3 days – 10GB 5G/4G

Internet Quota:

3 days – 3GB 5G/4G

Internet Quota:

7 days – 5GB 5G/4G

Internet Quota:

7 days – 3GB 5G/4G

Internet Quota:

14 days – 5GB 5G/4G

No. of Countries:

Countries:

Singapore, Indonesia, Thailand

Australia, Bangladesh, Brunei, Cambodia, China, Hong Kong, India, Indonesia, Japan, Laos, Macao, Myanmar, Nepal, New Zealand, Pakistan, Qatar, Philippines, Saudi Arabia, Singapore, South Korea, Sri Lanka, Thailand, Taiwan, Vietnam

Argentina, Australia, Bangladesh, Belgium, Brazil, Bulgaria, Canada, Chile, China, Costa Rica, Croatia, Denmark, Ecuador, El Salvador, Finland, France, Germany, Greece, Hong Kong, Hungary, Iceland, India, Ireland, Italy, Japan, Luxembourg, Macau, Mexico, Netherlands, New Zealand, Nicaragua, Norway, Peru, Poland, Portugal, Romania, Russia, Serbia, Slovakia, South Korea, Spain, Sri Lanka, Sweden, Switzerland, Taiwan, Turkey, United Kingdom, United States of America, Uruguay

Basic Internet:

64Kbps

Basic Internet:

64Kbps

Basic Internet:

64Kbps

Basic Internet:

64Kbps

Basic Internet:

64Kbps

Pass Type:

Multi-country Pass

Pass Type:

Multi-country Pass

Pass Type:

Multi-country Pass

Pass Type:

Multi-country Pass

Pass Type:

Multi-country Pass

Prepaid Data Roaming Passes will be available to customers starting from 19 November 2025.
This Data Roaming Passes are available to all new and existing redONE Prepaid customers with an active ULTRAplus25 or ULTRAplus35 plan.
Upon activation, the pass fee will be deducted from your credit balance. Please ensure your mobile line is in “Active” status with sufficient credit at the time of purchase to enable successful activation.
5G/4G data allocation is not prorated. Any unused data will be forfeited once the pass expires.
The pass can be used with all network operators in the eligible countries — no operator restrictions apply.
Multi-country passes are valid across multiple eligible countries, allowing seamless use while traveling between them.
The pass supports data roaming and hotspot sharing.
5G connectivity is automatically enabled once the pass is activated.
Pass validity begins upon activation and remains active for the selected duration. The full charge applies at activation, and any usage outside the validity period will be charged at standard roaming rates.
Once activated, roaming data consumption will be deducted from your pass quota.

Singapore, Indonesia, Thailand

APAC

Global

· 3 day pass – Pass expires at 11:59 P.M. (Malaysia Time) on day 3 of activation

· 3 day pass – Pass expires at 11:59 P.M. (Malaysia Time) on day 3 of activation.

· 7 day pass – Pass expires at 11:59 P.M. (Malaysia Time) on day 7 of activation.

· 14 day pass – Pass expires at 11:59 P.M. (Malaysia Time) on day 14 of activation.

Select a pass that best suits your travel requirements. Options are available for 3-day, 7-day, or 14-day durations, each offering multi-country usage.
If you require additional data before your current pass expires, you may purchase an additional pass of the same type while the existing pass remains active.
Data Roaming Passes are data-only pass. Voice calls and SMS are not included in the pass and will be charged separately at standard Pay-Per-Use (PPU) roaming rates.
Passes do not renew automatically. Customers are required to repurchase the pass upon expiry if continued roaming service is desired.
In cases where multiple active passes overlap, the pass with the shorter validity period and earlier activation time will be utilized first.
Roaming data access will automatically cease once the pass validity period ends, preventing any unintended roaming charges.

Disclaimer

redONE does not make any warranty or representation that the subscriber’s mobile equipment will be able to utilise the international roaming service. Any inability of the subscriber’s mobile equipment to utilise international roaming service shall not annul this agreement or absolve, diminish or affect the subscriber’s liability to observe and perform his/her obligations herein.
Customers are responsible for ensuring their device is roaming-enabled and compatible with local networks in the destination country.
The roaming service is subject to the coverage and quality of redONE’s roaming partners. Network speed and stability may vary depending on location and local operators.
Voice calls, SMS, and usage outside the data roaming quota will be charged separately based on standard roaming rates.
The pass fee will be deducted from your credit balance. Please ensure your mobile line is in Active status with sufficient credit at the time of purchase. No refunds will be provided for early termination or unused quota.
The Data Roaming Passes shall be used outside of Malaysia and the Customer agrees to abide by and be subjected to all terms and conditions of use at all times and the usage terms of the Participating Network Operators.
Customers shall not use the Data Roaming Passes for commercial, non-personal or fraudulent use or gains. redONE Mobile reserves the right at any time at its absolute discretion and without any liability whatsoever to the Customer or any third party, to disconnect, interrupt, terminate, bar or suspend the Data Roaming Passes to a Customer in the event of suspicious usage, illegal activities, suspected fraud or any other unusual activities that are not permitted under this Terms and Conditions.