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How do I subscribe to the Ultra35?
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The Ultra35 is a monthly recurring MI that offers 50GB 5G/4G + 20GB 5G, 10GB hotspot data and unlimited calls to all network and unlimited YouTube & Facebook at RM30 per subscription.
Yes. It is available for subscription starting from 7 June 2024.
You can subscribe the Ultra35 via Prepaid App or by dialing *108#.
It is available to all Prepaid plan customers.
Customers can check the usage via Prepaid App.
The high speed data can be utilised for ALL usages on your smartphone.
You can utilise the Ultra35 data quota at any time.
The data quota is meant for personal use on your smartphone only. Hotspot usage will be deducted from the hotspot bucket bundled to the Ultra35.
No, the validity for the Internet and Hotspot is only until the end of the month. The unused quota will be forfeited and not carried forward.
You will receive the quota immediately upon the successful Ultra35 activation.
Yes. To activate the 5G Access, log on to Prepaid App
No. the 5G access is free.
No. The 5G access will allow you to enjoy the bonus 5G data bundled to the Ultra35 MI plan.
You will receive the 5G activation SMS after the 5G service is activated.
No, the 5G service is available for domestic usage only. Standard roaming charges apply for data usage when roaming overseas.
redONE will send you an SMS notification stating that you can start using 5G services. Once you have received this SMS, you can enjoy these services automatically with a 5G device within the 5G coverage area and the 5G icon will appear on your phone.
The unlimited YouTube & Facebook is bundled to the Ultra35 for streaming until the end of the month.
No, you cannot terminate the service. It is bundled with the Ultra35 MI plan for you to enjoy unlimited streaming YouTube & Facebook.
Yes, Fair Usage Policy of 50GB per month is applicable.
Subsequent data usage will be deducted from your main data bucket.
You can utilise the unlimited data quota at any time.
The speed of the unlimited YouTube or Facebook streaming is capped at 3Mbps.
The unlimited YouTube & Facebook is meant for personal use on your smartphone only.
The new Ultra pack price is RM5.
The Ultra monthly recurring Mobile Internet (MI) is available for purchase from 7 June 2024.
The Ultra35 monthly recurring MI offers 50GB 5G/4G + 20GB 5G data all day data usage, 10GB hotspot, unlimited calls to all network and unlimited YouTube & Facebook every day for 30 days.
The 50GB 5G/4G + 20GB 5G data, 10GB hotspot data, unlimited calls and unlimited YouTube & Facebook is applicable for domestic usage within Malaysian only.
The 50GB 5G/4G + 20GB 5G data is personal use only, cannot be shared as hotspot.
Unlimited voice calls to all networks is applicable for domestic usage within Malaysia network only. Video calls and voice calls to special numbers are excluded. FUP 1000 mins.
Ultra35 is an auto-recurring MI and will be auto renewed every 30 days with sufficient credit. The Ultra35 subscription will be auto-terminated if there is insufficient credit in the account.
The subscription fee for Ultra35 monthly recurring MI is not pro-rated. RM30 will be deducted from the account upon successful subscription.
Customers can subscribe at any time. Only the usage after the successful subscription will be calculated under the Ultra35 MI subscription.
The Ultra35 data quota will expired at the end of the validity. Any unutilised Ultra35 data will not be carried forward.
The Unlimited YouTube & Facebook is subject to a Fair Usage Policy of 50GB per 30 days is applicable. High speed data and Unlimited FREEBIE for YouTube & Facebook Apps is only for subscribers’ individual use and cannot be shared with any other person(s) or devices in any manner (including modems or mobile hotspot).
The Ultra35 MI does not extend the account validity.
Customer can request to activate the 5G access via Prepaid app upon successful activation or successful port in.
The Ultra35 MI plan can be subscribed via Prepaid App or by dialing *108#.
MI Monthly plan is NOT stackable. At any one time, customer can only have 1 active MI plan.
Customers who purchase the auto-recurring MI Monthly plan is allowed to purchase the 30 days 5G booster.
Customers who purchase the MI Monthly plan is allowed to purchase Data Top Up.
Customers with active MI Monthly Add-ons (redVIDEO, redSOCIAL, redMUSIC redCALL, redSMS when still with validity and after validity can subscribe Ultra35. Add-ons is stackable.
Unlimited voice calls among redONE Prepaid users is subject to our Fair Use Policy, which may be implemented if the user exceeds 1,000 minutes a month. The complete Fair Use Policy can be found on https://www.redonemobile.com.my/en/fair-use-policy
YouTube & Facebook
The unlimited YouTube & Facebook is applicable for domestic usage within Malaysian only.
When the customer is streaming YouTube & Facebook the unlimited bucket will be utilized first.
Once the unlimited bucket has been fully utilized, subsequent YouTube & Facebook usage will be deducted from the main data bucket.
When the customer is browsing the web, playing online games, sharing data the main data bucket will be utilized.
Accessing links in YouTube & Facebook :
If the content is within YouTube & Facebook, your unlimited quota will be used.
If the content link directs you outside of YouTube & Facebook:
If you have remaining intent quota balance – your internet plan quota will be used for the content or the usage will be slowed to 256kbps.
The unlimited YouTube & Facebook is bundled with the NEW Ultra35 MI plan and is not optional.
The unlimited YouTube & Facebook will be auto renewed every 30 days should the Ultra35 MI plan remain active.
The unlimited YouTube & Facebook quota will expire at the end of 30 days.
Unlimited YouTube & Facebook can only be utilized domestically i.e. within Malaysia network only. Data usage when overseas are subjected to data roaming charges. The customer shall be charged based on the data rates imposed by the respective redONE roaming operators for data usage while roaming with redONE’s overseas roaming partners.
If there is insufficient credit and Ultra35 MI plan is not auto-renewed, the unlimited YouTube & Facebook will be automatically terminated.
Upon 100% utilization of the unlimited YouTube & Facebook, any further Internet usage will be deducted from the bundled high speed data or available Data Top Up.
Unlimited YouTube & Facebook is only for subscribers’ individual use and cannot be shared with any other person(s) or devices in any manner (including modems or mobile hotspot).
redONE will strive to fully utilise unlimited YouTube & Facebook quota whenever the customer is streaming via unlimited YouTube & Facebook quota. However, there may be instances where the unlimited YouTube & Facebook quota may inadvertently be used even when there is no streaming content on YouTube & Facebook partners happening or the data quota from the customer’s plan may be accidently used to stream instead of the unlimited quota. These could occur due to a number of reasons including technical issues such as missed configuration or whitelisting of wrong IP address by third parties or due to the YouTube & Facebook partners changing or updating their IP addresses and URL without giving redONE sufficient notice to update our system. Customer must acknowledge the possibility of these instances happening and agree not to hold us liable.
redONE reserves the right to amend, cancel and/or modify any redONE Ultra T&Cs at any time without any prior notice. Any decisions made by redONE shall be final and no further correspondence shall be entertained. Changes shall be posted on redONE’s website redonemobile.com.my
Bonus 5G Data
The Bonus 5G data is only available within the 5G network area via use of a 5G capable, supported and enabled Mobile Device. When you are located outside the 5G network coverage area, you will be running on your 4G data.
To enjoy 5G, please ensure that:
You are using a 5G capable device;
You have a 4G LTE SIM.
You have 5G settings enabled on your device.
You are within 5G coverage.
The Bonus 5G data can be utilised for ALL usages on your smartphone – web browsing, video streaming, social chatting, etc., and you may use it on 5G networks only.
Your Bonus 5G data will be deducted from 5G datapool first before using the 5G/4G data.
The Bonus 5G data is for personal use only.
No charge for the 5G data. Customer will not be able to enjoy the 5G data should the line is suspended.
Customers cannot request to cancel the 5G data.
5G Booster
| Item | Quota | Price | Duration |
|---|---|---|---|
| Booster 5G | 10GB 5G Speed | RM10 | 30 days |
| Booster 5G | 30GB 5G Speed | RM25 | 30 days |
Customers who purchase the Ultra35 is allowed to purchase the 30 days 5G Booster.
The 5G Booster will expire at the end of the month. The balance quota will not be rolled over to the following month.
The 5G Booster purchase fee and quota are not prorated.
The 5G Booster data is for personal use only.
Customers can purchase the 5G Booster at any time.
Only customers who subscribe to Ultra35 is allowed to purchase the 5G booster.
The 5G Booster can be purchased via Prepaid App or by dialing *108#.
The 5G Booster is not applicable while roaming.
Data Utilization Priority
| Priority | Data Type | Data Usage |
|---|---|---|
| 1st | Activation Bonus | 1GB (7 days) |
| 2nd | 5G Bonus Data | 20GB |
| 3rd | Freebies | Unlimited YouTube, Facebook@3Mpbs |
| 4th | Add-Ons | redVIDEO, redSOCIAL, redMUSIC |
| 5th | Mobile Internet |
|
| 6th | 5G booster |
|
| 7th | Purchased Data Top-Up |
|
| 8th | Basic Internet | 256kbps |
When the customer is streaming YouTube or Facebook the unlimited bucket to be utilized first.
If the customer is using a 5G enabled device, when browsing the web, playing online games the 5G Bonus data bucket to be utilized first. Should there be no 5G service, the usage wlll be deducted from the main Internet quota bucket.
Once the unlimited FREEBIE bucket have been fully utilized, subsequent YouTube or Facebook usage will be deducted from the 5G bucket if the customer is using a 5G enabled device else the main data bucket will be deducted.
Your 5G data usage will be deducted from the 5G Bonus Data datapool first before using the 5G/4G data.
Hotspot usage will be deducted from the 10GB hotspot data bucket.
Redress your complaints at the Consumer Forum Malaysia (CFM) www.complaint.cfm.org.my
Copyright © 2024 redONE Network Sdn Bhd (619094-D).
All rights reserved.
Redress your complaints at the Consumer Forum Malaysia (CFM) www.complaint.cfm.org.my
Copyright © 2024 redONE Network Sdn Bhd (619094-D). All rights reserved.
